Haven Project Inc.

Lynn, MA   |  www.havenproject.net

Mission

Our mission is to equip and empower unaccompanied homeless young adults ages 17-24 from communities north of Boston with the skills and support they need to be safe and self-sufficient. We implement our mission through six essential program areas: a safety net (our drop-in centers in Lynn and Salem), housing, employment, education, health services, and community engagement.  We perform extensive outreach in the community to encourage young adults to meet us in our drop-in centers where we triage each individual's situation, meet their urgent needs, and build a path to stability.

Ruling year info

2013

Executive Director

Ms. Tracey Scherrer

Main address

57 Munroe Street

Lynn, MA 01901 USA

Show more contact info

EIN

45-3797693

NTEE code info

Homeless Services/Centers (P85)

Youth Development Programs (O50)

Employment Training (J22)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The Haven Project’s mission is to equip and empower homeless young adults north of Boston, between the ages of 17-24, with the skills and support they need to be safe and self-sufficient. While there are similar organizations in the state serving this population, no services existed for this population in our area prior to our founding in 2011. Our only criteria for clients are that they are within the age range, they are not supported by parents or guardians, and do not have a stable place to live. Some are immigrants, who moved here with a sponsor only to be asked to leave after a few months, some have aged out of foster care, and some have left abusive home situations or are abandoned once they turn 18. Whatever the reason for their situation, they are all broken, afraid, and young when they come to us for help. They have had failure after failure in relationships, school, and work, and these failures wear on them, making them vulnerable and often hopeless.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Homeless Young Adult Services

The Haven Project implements our client services programming through six essential focus areas: basic needs, employment, housing, education, health, and community engagement. All of the programs and services we provide have an education focus and help fill gaps in education that caregivers and other adults have failed to provide.
Our comprehensive intervention is only accomplished through supportive case management based on positive youth development. Our intervention provides caring adult support and mentoring to youth in assessing their strengths, talents, barriers, and support needs, formulates individualized plans based on that assessment and facilitates their engagement in appropriate activities, connects them to the education, training, and community support(s) they will need to be successful, ensures that they don’t fall between the cracks of multiple systems and/or programs, and accounts for the steps taken to attain basic needs, education credentials, and employment success.

Population(s) Served
At-risk youth
Homeless people

In 2016, the Haven Project opened a social enterprise, Land of a Thousand Hills, as a site for it’s job-training program and as a cash revenue source for it’s Drop-in Centers. When the Haven Project approached Land of a Thousand Hills Coffee Company about creating a Social Enterprise, the proposal was welcomed. Land of a Thousand Hills Coffee Company entered a unique partnership with the Haven Project to create this specialty coffee shop in Lynn, which both contributes to the restoration of Rwanda and reinvests profit to the underserved homeless youth on the North Shore.

Being a Social Enterprise makes us different from other for-profit businesses in three main ways:

1. 100% of our profits go directly to The Haven Project – a non-profit organization.
2. Our Café is the main site for the Haven Project's Job Training Program.
3. Our products are collaborative trade and give farmers a fair living wage.

We are fortunate to have been awarded the prestigious Best of North Shore (BONS) award for Best Coffee Shop in the categories of Readers and Editor’s choice for the past three years (2017, 2018, and 2019). Check it out on Facebook.

Population(s) Served
At-risk youth
Homeless people

For all our clients, we ensure that they have both a short-term plan to improve their basic employability skills and a long-term plan that includes full-time employment, a career-training program, and/or a higher education college program. Our social enterprise, Thousand Hills Café, offers on-site paid job training to 20 clients annually. We offer paid employment opportunities to 40 of our most unstable clients through our Catalyst workshops, which are held twice a week. We also advocate for appropriate job placements, help with resumes, provide interview clothing, and find volunteer opportunities.

Population(s) Served
Homeless people
At-risk youth

The most life-threatening issue our clients face remains housing insecurity and instability. We help all clients develop a viable list of temporary housing options, help them find a safe room rental, help them develop the financial capacity to rent, and if necessary, place them in emergency shelters. With the local housing authority, rental assistance eligibility is assessed and clients are guided through the application process and housing search, and followed up once they are permanently housed.

Population(s) Served
Homeless people
At-risk youth

We provide educational advancement opportunities to our young clients and at the schools we provide outreach to. All clients are encouraged to achieve an educational milestone. The Haven Project collaborates with local school systems, colleges, and universities to fast-track enrollment and available available financial aid; provides tablets and ESOL guidance, and provides tutoring and virtual learning.

Population(s) Served

The Haven Project is open five days a week, Monday-Friday from 9AM-6PM, with emergency phone support available after office hours and on weekends. Meals, access to a food pantry, supermarket gift cards, clothing, emergency funds, hygiene supplies, phones, and other basic needs items are provided. There are also showering and laundry facilities onsite at our 57 Munroe Street office location.

Population(s) Served

The Haven Project hosts workshops and individualized sessions regarding healthy relationships, conflict resolution, and life skills and provides social opportunities for homeless young adults to meet other youth in similar situations. Drop-in hours are also available weekly, as well as social Friday events with staff and other clients.

Population(s) Served

Clients are taught how to access insurance and are encouraged to connect with providers who can meet their physical and mental health needs. Educational workshops are provided on nutrition, drug and alcohol use, and reproductive health.

Population(s) Served
Homeless people
At-risk youth
Homeless people
At-risk youth
Homeless people
At-risk youth
Homeless people
At-risk youth

Where we work

Affiliations & memberships

Lynn Chamber of Commerce’s Non-Profit of the Year Award 2018

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Related Program

Homeless Young Adult Services

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The Haven Project’s mission is to equip and empower homeless and unaccompanied young adults north of Boston, between the ages of 17-24, with the skills and support they need to be safe and self-sufficient. Our overall goal is to be flexible and responsive to the homeless young adults we meet in our target communities. There are many opportunities for these young people in our community, but if we do not reach them through effective outreach and collaboration, they are at very high risk for incarceration, pregnancy, human trafficking, suicide, and drug addiction.

We implement our mission through six critical focus areas and in each of these areas, we have developed short and long-term programming to best serve this population. Our services currently include providing these youth with basic needs, such as daily hot meals and clothing, education advancement, employment opportunities, safe and stable housing, health services, and a sense of community. Key programs include our social enterprise and job-training program, our transitional apartments and host home program, and our on-site educational support.

Our location is very accessible in downtown Lynn, adjacent to a major transportation station for buses and the commuter rail. This gives us the ability to serve not only the young adults in Lynn, but also those in the surrounding areas. Aside from our onsite services, we are also granted permission to regularly visit the local public schools, providing presentations and a familiar presence to bridge the gap between the guidance office and our drop-in center.

Our Lynn Drop-in Center is open Monday-Friday 4-7PM, and is the central hub for all of our support services, while our new Salem site at Lifebridge North Shore, is open weekly.

Our comprehensive intervention is only accomplished through supportive case management.

Our intervention:
(1) Provides caring adult support and mentoring to youth in assessing their strengths, talents, barriers and support needs
(2) Formulates individualized plans based on that assessment and facilitate their engagement in appropriate activities
(3) Connects them to the education, training and community support(s) they will need to become successful,
(4) Ensures that they don’t fall between the cracks of multiple systems and/or programs, and
(5) Accounts for the steps taken to attain basic needs, education credentials and employment success.

Our Executive Director oversees all operations, the Program Director oversees all client-related programs, the Social Enterprise Manager oversees all café staff and operations, Case Managers and Job-Coaches offer clients individualized support, and we have fundraising and social media support. We also utilize at least 60 volunteers annually who do everything from providing legal counsel, to life skills presentations, to providing meals and basic needs. We are supported by a volunteer Board of Directors. Our Board President and our Executive Director meet weekly to collaborate on growth plans, assess financial viability, and ensure the organization is serving the population as intended. Our staff, board, and volunteers reflect our targeted constituents in the area of diverse race and ethnicities and age.

The Haven Project continues to grow in the number of clients assisted and programs are expanding to meet the growing and complex needs of the homeless young adult population.

Key achievements include:
1) Obtained 501c3 status, developed program protocols and monitoring systems, developed an outreach strategy, and hired and trained staff on case management systems.
2) Developed key community relationships with shelter providers, high schools and colleges, volunteers, employers, and housing agencies.
3) Opened Thousand Hills Café in January 2016, a social enterprise that provides job training and career development opportunities for our clients.
4) Opened our in-house, online education lab to offer individual tutoring on ESL, Hi-set (GED) and Apex (online high school courses).
5) Developed a successful job-training program, Catalyst. This program currently offers on-site employment opportunities to 15 clients at Thousand Hills Café, and offers weekly classes related to job skills and provides individual resume development and career planning for 100% of Drop-in Center participants.
6) Developed a product line carrying the name of our job-training program, Catalyst, which offers low barrier employment and training opportunities for homeless unaccompanied young adults that have struggles that prevent them from working. This successful addition to our program has employed an additional 40 clients this year.
7) Opened our first transitional apartment that can house 5 female clients ages 18-24 to provide rapid, safe, and affordable housing while occupants work to save money, continue their education, and secure viable long-term housing.
8) Expanded our host home program.
9) Awarded Lynn Chamber of Commerce’s Non-Profit of the Year in 2018.
10) Piloted a new drop-in center at the Salem New Liberty Innovation School for the 2018-2019 year, which provided the opportunity to connect with community partners, build alliances, and gain name recognition in Salem.
11) Through the pilot program, we were able to build credibility and partner with Lifebridge North Shore, where we opened our second drop-in center in August. Our goal with this new drop-in center is to bridge the gap in services and direct the students we encounter in Salem to our Lynn drop-in center where they will be able to connect and plug-in to the full extent of our services.
12) Customized and implemented a client database program called Apricot, which has improved our efficiency, helped us with program evaluation, and streamlined our client interactions.
13) Our social enterprise café and location of our job-training program, Thousand Hills Café., won the coveted Best of North Shore (BONS) for Best Coffee Shop for the third year in a row!

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    The Haven Project is the only organization north of Boston dedicated specifically to providing age appropriate services to a growing, vulnerable 17-24 year old homeless young adult population. We implement our mission through six essential focus areas: basic needs, employment, housing, education, health, and community engagement.

  • How is your organization collecting feedback from the people you serve?

    Case management notes, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    The Haven Project recently partnered with a local soup kitchen that benefits both our job training program and the soup kitchen's healthy eating initiative for the homeless population in our community. Healthier food options and more job training positions were identified by clients.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    The Haven Project closely works with our Continuum of Care and our local Youth Action Board in order to hear from our clients and others with lived experience. This has strengthened our relationship with our clients and homeless youth and young adults by giving them a voice in the programs that serve them. It has also helped build community partnerships across the North Shore of Massachusetts.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection,

Financials

Haven Project Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Haven Project Inc.

Board of directors
as of 07/22/2022
SOURCE: Self-reported by organization
Board chair

Mr. Kurt Lange

East Coast International Church

Term: 2011 - 2019

Robert Bishop

Lynn Public Schools

Michael Satterwhite

The Satterwhite Law Firm, P.C.

Cecilio Hernández Jr.

Iglesia Cristiana Ebenezer (Lowell)

Theresa Conti

RFK Children’s Action Corps Detention Diversion Advocacy Program (DDAP)

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 8/23/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Decline to state

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 08/23/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.