There With Care of the Bay Area

aka There With Care   |   Redwood City, CA   |  www.bayarea.therewithcare.org

Mission

There With Care provides a wide range of fundamental and meaningful services to children and families during the critical phase of a medical crisis. We serve families referred by medical agencies, building a network of services and people who ease the burden of life's day-to-day obligations with compassion and care.

Ruling year info

2005

Executive Director

Ms. Sara Alexander

Main address

2682 Middlefield Road, Suite H There With Care of the Bay Area

Redwood City, CA 94063 USA

Show more contact info

EIN

45-3952029

NTEE code info

Family Services (P40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Families with critically ill children referred to There With Care of the Bay Area by hospital social workers face financial struggles, food insecurity, housing insecurity, transportation barriers, and healthcare access issues. As the pandemic exacerbates these problems, There With Care is addressing them by increasing the organization's capacity to help more families. Orchestrating the community delivery of basic needs supplies to the hospital entrance or to the door of the family home, There With Care helps families spend more time with their children while providing a financial buffer. There With Care's core basic needs program services include groceries, transportation assistance, sibling support, baby essentials, home maintenance (rent and utility bill assistance), professional services, and other customized care.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Meal Program

There With Care's Meal Program provides supplemental groceries to families facing a medical crisis. Thanks to local partnerships – including Second Harvest of Silicon Valley, Redwood Produce, and Facebook – as well as the support of our community, we have provided nearly 3,000 families with groceries since 2012.

Our Meal Program was inspired by co-founder Jay, who stayed at Ronald McDonald House with his mom. When our founder, Paula DuPre’ Pesmen, visited Jay, she saw they had no food on their designated shelf. In Jay’s honor, we bring food and other essential grocery items to the family’s home, Family House, Ronald McDonald House, or the hospitals.

Easy Meal Care Bags and hospital cafeteria vouchers are also part of the Meal Program. Easy Meal Care Bags are full of snacks and easy-to-heat meals so families can stay by their child’s hospital bed. Hospital cafeteria vouchers let parents remain close during hospital stays without increasing their exposure to COVID-19.

Population(s) Served
Children and youth
Families
Parents

There With Care provides emergency rent assistance, house cleaning, industrial cleaning to help families with an immune-compromised child, home repairs, and more. When families leave their job or reduce their hours to care for their sick child, they face financial distress. We provide emergency rent and mortgage payments and assist with utility bills. In addition to providing house cleaning when needed, There With Care also gives families cleaning care bags with supplies like laundry detergent, disinfectant, sponges, and paper towels to offset costs and help keep their homes clean for their sick child and family.

“When we found out that Gracie would have a very weak immune system when she was finished with treatments, I panicked,” Gracie’s mom said. “I called There With Care and they immediately put me at ease and set up an industrial cleaning of our home so that Gracie could come home. That meant the world to us - that she was able to recover with us as a family.”

Population(s) Served
Children and youth
Families
Parents

There With Care's Transportation Program assists families with a critically ill child with access to life-saving medical treatments. Many families travel multiple times a week to the hospital – families with newborns in the NICU visit daily – and providing transportation assistance ensures they get to doctors’ appointments and treatments and spend time with their ill child. There With Care provides gas cards, bus passes, taxi fares, or ride-shares.

The Transportation Program was inspired by co-founder Ellie, who was diagnosed with osteosarcoma. Her dad shared that transportation would have helped him get Ellie to medical treatments.

“Thank you so much for the gas card. Your generous gift will help the family in taking our daughter back and forth to her treatments,” one family wrote in a survey. “During this difficult time, it’s nice to know that there are groups of people who care and are willing to give a helping hand."

Population(s) Served
Children and youth
Families
Parents

There With Care's Baby Essentials Program provides car seats, diapers, clothing, blankets, strollers, portable cribs, and other essential items for families with a critically ill infant in the Neo-Natal Intensive Care Unit (NICU) or Intensive Care Nursery (ICN). More than half of the families we serve have a baby in the NICU or ICN.

Parents who deliver prematurely have not had time to prepare for a newborn. They face lengthy hospital stays that range from weeks to months, with a parent often leaving their job to stay with their critically ill baby. The Baby Essentials Program offsets the logistical and financial strains of welcoming a baby months earlier than expected with everyday necessities to bring their infant home.

“My family is so grateful for this incredible service. We were blown away by your kindness and generosity,” one mom shared. “Our son was in the NICU for 101 days and one of the things that helped us get through it was your help. Thank you!"

Population(s) Served
Children and youth
Families
Parents

There With Care’s Sibling Support Program wraps care around the entire family, helping attend to other children’s needs while a critically ill child is in crisis. Program services include babysitting, mentoring, tutoring, and items such as school supplies, activity bags, and birthday presents. This program can give parents guilt-free time to focus on their ill child, knowing that their other children are also supported.

The Sibling Support Program was inspired by co-founder Sam, who was diagnosed with metachromatic leukodystrophy. His family shared the stresses parents endure when caring for an ill child when also supporting siblings at home. In Sam’s memory, this program helps provide normalcy for siblings and focused time for parents with their ill child.

One parent, who divided her time between her baby in the Pediatric ICU and a child at home, shared, “You made my 3-year-old feel loved and important with the little gifts you sent along with each delivery.”

Population(s) Served
Children and youth
Families
Parents

There With Care's Professional Services Program provides accounting services, legal services, translation services, family or individual counseling, art therapy, and more.

"When you are going through a crisis, sometimes all you need is to talk to someone outside your family to help sort things out,” one family shared. “There With Care gave us that opportunity and it helped our family make it through. Thank you!"

Population(s) Served
Children and youth
Families
Parents

There With Care's IT and Telephone Assistance Program allows access to computers and telephones to increase the family’s ability to obtain medical services and resource libraries. When a child is diagnosed with a critical illness, often one parent must leave their employment to care for the child. With many families facing a loss of half their income, financial stress quickly increases for families.

In these situations, one of the first bills that parents frequently are unable to cover is for their cell phone service. There With Care works with families to ensure this crucial service remains in place so their children and their children’s doctors can reach parents at any hour of the day.

During the COVID-19 pandemic, families needed access to laptops so their children could participate in remote learning. Through our IT and Telephone Assistance Program, and thanks to the generosity of Twitter, There With Care provided technology to families to continue their children’s education.

Population(s) Served
Families
Children and youth
Parents

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of families served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Parents

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

There With Care supports hundreds of families and children facing a life-threatening diagnosis with everyday essentials every year. During the pandemic, There With Care has never ceased its services.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Parents

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

There With Care wraps care around the entire family, supporting patients, parents, and siblings with basic needs. The pandemic led to a decrease in the unique number of individuals served in 2020-21.

Number of families served in treatment for premature births

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Parents

Related Program

Baby Essentials Program

Type of Metric

Context - describing the issue we work on

Direction of Success

Holding steady

Context Notes

About half of the families There With Care serves have babies in the Neonatal Intensive Care Unit or Intensive Care Nursery. There With Care provides everyday necessities to bring babies home.

Number of clients receiving the grocery shopping services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Parents

Related Program

Meal Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

There With Care delivers produce, pantry staples, frozen food, toiletries, and cleaning supplies to families in medical crises at their homes or hospitals. The pandemic led to a reduction in 2020-21.

Pounds of produce distributed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Parents

Related Program

Meal Program

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

There With Care began partnering with Redwood Produce in 2018 to distribute fresh fruits and vegetables to families with critically ill children. Facebook contributed Good Roots donations in 2020-21.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Parents

Related Program

Meal Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Families in medical crises receive grocery deliveries, Easy Meal Care Bags, hospital cafeteria vouchers, and gift cards to grocery stores or restaurants. The pandemic led to a decrease in 2020-21.

Estimated dollar value of clothing and household goods donations

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Families, Parents

Related Program

Sibling Support Program

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Our community provides families in a medical crisis with clothing, diapers, toiletries, cleaning supplies, and more. In 2020, stay-at-home orders during the pandemic led to an outpouring of support.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

There With Care of the Bay Area's mission is to provide a wide range of thoughtful and fundamental services to families and children during the critical phase of a medical crisis. We serve families referred by licensed social workers at Lucile Packard Children’s Hospital Stanford and UCSF Benioff Children’s Hospital San Francisco, by building a network of services and people who ease the burden of life's day-to-day obligations with compassion and care.

There With Care seeks to continue building, refining, and leveraging its community-centered model for delivering comprehensive basic needs assistance to families with children facing life-threatening medical diagnoses. For 10 years, There With Care has successfully orchestrated an expanding community-based basic needs safety net, delivering humanitarian support that helps ensure that families referred to the organization:

• Have basic needs (food, clothing, toiletries, cleaning products, paper goods, bedding, car seats, school supplies).
• Remain in their homes with utilities connected with assistance with emergency rent and utility bill payments.
• Can reliably access transportation to visit hospitalized children and/or reach healthcare providers.
• Have access to computers, phones, and internet connections with IT and phone support (and associated access to current medical research pertaining to their children's diagnoses and treatments).
• Have access to individual, family, marriage, and/or grief therapy/counseling.
• Have books, activities, and tutoring and mentoring services for patients and siblings.
• Receive relevant and respectful humanitarian support based on the specific needs they are experiencing, and delivered by community members who genuinely care and want to help.

By performing this work, the organization and its community of donors, volunteers, collaborators, and ambassadors attempt to break through the isolation families experience when caring for their critically ill children. During the COVID-19 pandemic, family isolation intensified due to fear of contracting and spreading the novel coronavirus. Despite challenges posed by the pandemic, 446 families received There With Care's basic needs program support (helping over 1,850 people).

There With Care’s long-term goal is to sustainably expand the organization’s reach in San Francisco by building a community of volunteers, corporate sponsors, and community partners who consistently deliver care to families and children facing a critical illness.

To provide basic needs support for hundreds of families with critically ill children each year, There With Care’s staff nurtures, supports, and coordinates a growing network of service suppliers, donors, and multi-generational volunteers who work together to help referred families face fewer unmet needs, and have more time to focus on the care of their critically ill loved ones.

To accurately identify families in need of support, There With Care is closely integrated into the community and works in conjunction with Lucile Packard Children’s Hospital Stanford and UCSF Benioff Children’s Hospital San Francisco. We work intentionally with agency-assigned licensed social workers to serve those families who face systemic, cultural, and/or financial barriers in accessing adequate health care and social services.

After a referral is submitted to There With Care, a Care Coordinator initiates contact with the family and assesses the family’s needs. There With Care is committed to supporting families from the time of diagnosis until the medical crisis has been stabilized, a period that lasts an average of 2 to 3 months. Using this process helps identify where There With Care can best be of assistance. Families referred to There With Care receive a combination of goods and/or services specifically tailored to each family's expressed needs and circumstances.

Data generated by all aspects of the organization's work is stored in CareBase – a customized salesforce.com database – and its integrated, real-time inventory system. Leveraging this technology allows There With Care to instantly assess, analyze, and report on any aspect of the organization's work by highlighting a single variable and/or any desired combination of variables using any specified time frame. By implementing CareBase, There With Care gained a powerful tool for analyzing our work using a wide variety of lenses.

Other strategies employed to sustain There With Care's work include plans focused on the growth of There With Care's donor, volunteer, and service supplier networks, combined with an increased level of research regarding, and outreach to, potential foundation and corporate partners. Through the strategic use of technology, There With Care continues to seek opportunities to increase organizational efficiency and to streamline its internal and external processes. When the pandemic cut volunteer labor at the organization, There With Care staff strategically filled this gap, ensuring family support continued without interruption throughout the year. As we look to grow strategically and sustainably, There With Care will continue engaging with the communities we serve while simultaneously encouraging existing supporters and potential supporters to participate in this vital humanitarian work.

During the pandemic, There With Care saw radical organization-wide changes taken in stride as COVID-19 safety protocol adaptations were quickly implemented, assessed, and improved over time. Staff adjusted to work from home, and all departments kept in close contact and continued performing their work. There With Care streamlined its operations, increased its organizational capacity, and did not miss one family delivery.

With pandemic restrictions easing, volunteers returned, completing 81% of deliveries of everyday essentials to families in a medical crisis and giving 7,932 hours in 2021. Maintaining innovations in volunteer opportunities created during the pandemic, There With Care experienced the generosity of our community with more than $215,000 worth of in-kind donations that were distributed to families and children facing a critical illness.

Working closely with a diverse and growing group of aligned supporters in the communities we have served since 2012, There With Care has consistently sustained a high level of community engagement in the organization's mission-focused work while simultaneously expanding its volunteer and donor/supporter bases.

New community relationships formed, and community relationships established and nurtured over 10 years have proven key to the organization's resilience during the pandemic. Community relationships and collaborations both strengthen and sustain There With Care's ability to deliver basic needs support to more families with critically ill children every year (There With Care estimates it will serve 550 families in 2022).

Since 2012, There With Care has focused on initiating, nurturing, and developing hundreds of mutually beneficial relationships with all of the organization's community stakeholders. Since its inception, the organization has delivered its basic needs program services to nearly 3,000 families (helping about 12,000 people).

In 2022, There With Care anticipates serving 550 families, continuing the yearly trend of increasing the organization’s capacity to support more families and children facing a life-threatening medical crisis each year. As There With Care continues growing in its reach and capacity to help families with critically ill children, the overarching focus remains on the continuous development and refinement of There With Care's community-based approach to delivering timely, respectful, caring, and relevant basic needs support to families during a medical crisis.

Moving forward, There With Care plans to sustainably expand the organization’s presence in San Francisco, by adding staff members to support more families at UCSF Benioff Children’s Hospital San Francisco and grow our community of care in the city.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    There With Care of the Bay Area supports families with a critically ill child being treated at Lucile Packard Children’s Hospital Stanford and UCSF Benioff Children’s Hospital San Francisco. Navigating the most expensive healthcare system in the world and living in one of the most expensive regions in the country, 93% of There With Care families in 2021 had annual household incomes below $60,000 (less than half the median in San Mateo County of $122,641). Families and children facing a medical crisis are disproportionately and negatively affected by existing structural inequities in the United States; 82% of families There With Care served in 2021 identify as BIPOC. There With Care provides services to the entire family, wrapping care around the patient, guardians, and siblings.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, By checking in with families consistently to find out what is needed most,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    With many of the families we serve working in the service industry, shutdowns during the COVID-19 pandemic led to widespread job losses and loss of income. After families shared they were struggling to stay housed, There With Care created a program to support them with emergency rent and utility bills. Families also faced heightened health risks during the pandemic that led There With Care to broaden our services. Parents shared they wanted to remain close to their child during hospital stays, but hours at nearby fast-food places were unpredictable during the pandemic. Families also did not want to enter new places and increase their exposure to COVID-19. In response, There With Care provided hospital cafeteria vouchers so families could have a meal and stay near their child.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    There With Care builds relationships with families and children facing a critical illness. Care Coordinators reach out to families biweekly and address their greatest stressors. This real-time feedback lets us respond to families’ specific needs and changing circumstances, and it gives families the power to direct what resources would be most helpful. Having listened to nearly 3,000 families in crisis, There With Care is continually learning how to improve the delivery of meaningful care. Annually, There With Care surveys families to evaluate the impact of our programs and address client feedback. The surveys were updated with support from Listen4Good, an initiative that supports nonprofits in integrating client feedback in their work.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection,

Financials

There With Care of the Bay Area
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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There With Care of the Bay Area

Board of directors
as of 04/01/2022
SOURCE: Self-reported by organization
Board chair

Stacia Wells

Paola Casey

Ashley Chambers

Sandra Cheung

Janesta Noland

Kerry O'Rourke Bischof

Paula DuPre' Pesmen

Jennifer Sheldon

Jocelynn Staley

Nicole Taylor

Nina Wang

Organizational demographics

SOURCE: Self-reported; last updated 3/2/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Asian American/Pacific Islanders/Asian
Gender identity
Female

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data