Programs and results
What we aim to solve
At least 25 million voting-age Americans do not have current, government issued photo ID. These voters include 1 in 4 Black adults and nearly 1 in 5 young adults. Currently, 36 states have voter ID laws in place that are a barrier to the right to vote. Obtaining an ID that fulfills voting requirements is costly and confusing. It often requires navigating arcane systems and bureaucratic barriers that are time-consuming and expensive. Voter ID laws are complicated and change often. As a result, there is confusion about voter ID rules in EVERY STATE – among voters and poll workers alike. Studies show that voter ID confusion leads to disenfranchisement. To address this crisis in our democracy, VoteRiders works nationwide to provide voter ID education and assistance to all eligible voters who are in need. We equip voters for free with the documents, ID and information they need to vote with confidence.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Voter ID Information Helpline
Personalized information and assistance for any questions related to voting and voter ID. Accessible 24/7 in English and Spanish via toll-free telephone, SMS, or chatbot on our website. Staffed by trained volunteers and experts to help any voter determine if she or he has the correct ID to vote in his or her state, and if not, to provide assistance in securing such ID.
844-33-VTRID
www.voteriders.org
Individual Voter ID Assistance
VoteRiders helps voters who need to obtain ID to vote in their state with services including:
* personalized assistance with the bureaucratic process of obtaining or renewing ID necessary to vote.
* covering the cost of required documents (birth certificates, Social Security cards, name-change court orders, etc.) for low-income voters;
* arranging appointments and transportation to the local DMV or other ID-issuing government office to secure their voter ID; and
* pro bono legal assistance.
Voter ID Education & Outreach
VoteRiders informs people about voter ID requirements so that they have confidence their vote will count. We bring clarity to the widespread confusion about voter ID and its relationship to voter registration and other voting rights issues. We highlight developments in voter ID laws, their implementation, and their consequences. We produce and implement targeted outreach through traditional and digital media.
Voter ID Information Wallet Cards
VoteRiders wallet-sized Voter ID Information Cards are a uniquely clear and accurate resource for the millions of voters who lack a valid ID or are confused about what ID is needed to vote in their state. The wallet cards also serve as a crucial backup for voters at the polling place in case of misinformed poll workers. Cards are available for all 50 states + DC in English and Spanish. They are free to download and print from our website, or 501c3 organizations can order as many cards as they need, print and ship for free.
On-the-Ground Partnerships
Millions of Americans need help with voter ID – and VoteRiders is the foremost organization that provides them with resources and help to ensure they are able to vote. VoteRiders is proud to work alongside 1,100+ organizations to bring voter ID information and free individual assistance to voters across the country.
Our partners include direct service providers, democracy groups, voter contact programs, churches, schools, healthcare providers, libraries, athletic organizations, corporations, senior centers, shelters, food pantries, and more. VoteRiders' free tools and services to increase their capacity to address voter ID issues within existing programs.
Where we work
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of volunteers
This metric is no longer tracked.Totals By Year
Related Program
Voter ID Education & Outreach
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
VoteRiders’ dedicated volunteers followed up on voter ID referrals, made calls, sent texts, and wrote letters to help reach the voters at risk of being disenfranchised.
Number of organizational partners
This metric is no longer tracked.Totals By Year
Related Program
Individual Voter ID Assistance
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Among other groups we are working with hundreds of direct service providers across the country, including shelters, health clinics, libraries, churches, and small businesses.
Number of media citations of advocate research or products
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Media impressions
Number of copies of work distributed/sold
This metric is no longer tracked.Totals By Year
Related Program
Voter ID Education & Outreach
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Number of physically and digitally distributed state-specific Voter ID Information Cards.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
VoteRiders’ mission is to ensure that no eligible voter is prevented from casting a ballot that counts due to voter ID laws, either directly from lacking acceptable ID or indirectly because of voter confusion. VoteRiders educates voters and assists citizens to secure their voter ID. We inspire and support organizations, volunteers, and communities to sustain such voter ID education and assistance efforts.
Voter ID laws have a massive, negative impact on the electorate. There is a measurable gap in existing Direct Voter Contract programs: they do not educate and assist millions of voters with identification issues in a meaningful way.
Our Voter ID Direct Voter Contract Partnerships are a cost-effective, scalable solution.
Strategic Concept: Identification, Education, Assistance
The stages of our strategic concept are identification, education, and assistance. The biggest challenge in building a voter ID program is identifying and connecting with the individuals who need assistance. As noted above, the universe of those requiring voter ID is large and diverse; eligible voters without a current driver’s license in their state as well as low propensity voters are difficult to track and locate.
Once voters requiring assistance are located, they need up-to-date and accurate information that is accessible and easy to understand. The next step is individual assistance. A system and resources must exist to help each vulnerable voter through the entire process of obtaining voter ID.
Voter ID Direct Voter Contact Partnerships
Our Voter ID Direct Voter Contact Partnerships aim to break down existing information silos and build a holistic voter ID effort by partnering with organizations that are in the field and interacting with voters who have questions and need voter ID assistance.
The three main program components of our direct voter contact partnership proposal are: 1)
Gathering voter ID information; 2) Sharing the data with VoteRiders; and 3) Voter ID assistance. We envision executing this primarily through canvassing but could also be accomplished through phonebanking or even textbanking.
What are the organization's key strategies for making this happen?
Our proven voter ID services include Voter ID Clinics that help citizens obtain their birth certificate, change-of-name and other documents required to secure a state-mandated ID for voting purposes or documentary proof of citizenship where required to register to vote. Such services help citizens who face special challenges in getting their identification they need disproportionately impact marginalized peoples. Those who are economically marginalized often benefit from our services more than the chance to exercise their vote. By securing valid ID, they are in a better position to access housing, employment opportunities, and more. Other marginalized folks are disproportionately impacted by voter ID laws. Because 80% of women change their names with marriage, and sometimes divorce, they are far more likely to have identification that doesn't match stringent voter ID laws, and transgender people are even less likely to have matching ID. Our work with communities including people experiencing homelessness, survivors of domestic violence, and returning citizens who are no longer incarcerated is effective and impactful in helping all Americans exercise their freedom to vote and more.
What are the organization's capabilities for doing this?
VoteRiders builds Voter ID Coalitions in voter ID states with highly competitive races and hires Voter ID Coalition Coordinators to provide targeted, additive resources to partner organizations and the community. VoteRiders works with local organizations to provide training, information and outreach. VoteRiders (and its team of volunteers including pro bono lawyers when needed) then assists voters on an individual basis through the entire voter ID process.
Our dynamic professional staff and board includes the top minds on Voter ID issues and volunteer managers, state level coordinators, and connections with others with the know how and energy to meet our goals.
VoteRiders' national education and assistance campaign includes the following:
• A toll-free Voter ID Helpline and website, which provide assistance, resources, and information on voter ID;
• Media outreach via both traditional and social media, including stories to key reporters, press conferences, print articles, Facebook, and Twitter.
• Resources to organizational partners to incorporate into their own voter outreach campaigns, such as:
o Wallet-sized Voter ID Information Cards highlighting voter ID requirements for each state in English and in Spanish;
o Voter ID Guides, providing detailed information on navigating the legal and other processes necessary to obtain ID in each state; and,
o Voter ID Clinic-in-a-Box and Voter ID Month Toolkit, step-by- step instructions enabling organizations to conduct their own voter ID events.
What have they accomplished so far and what's next?
Our 2022 Campaign Metrics
• 5,859,846 views of our PSAs occurred in movie theaters
• 964,378 free Voter ID Information Cards for our partner organizations’ distribution
• 944,033 text messages were sent to voters by VoteRiders volunteers
• 423,221 voters were reached with voter ID educational content via social media, paid media, and our website
• 123,871 letters were written, or phone calls made, to voters by VoteRiders volunteers
• 27,395 through presentations/partners’ staff trainings and other outreach
• 6,911 voters were individually assisted for free by VoteRiders staff or volunteers at Voter ID Clinics or virtually to obtain their state-issued ID
• 5,308 voters who called/texted/emailed our Helpline received assistance
• 1,852 voters were helped using our online Chatbot
VoteRiders now has over 1,100+ national and local partners, and all of them are crucial to our – and our voter “clients’” – success.
By the end of the 2022 cycle, we surpassed our goal and directly reached nearly 3 million new voters. Plus, we indirectly informed and educated many millions more.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
VoteRiders helps voters understand voter ID requirements in their state and provides free assistance to individuals who lack a state-issued ID to obtain one. Our work has a strategic focus on the marginalized communities that are disproportionately impacted by voter ID laws, including: 25% of voting-age Black Americans, 18% of young people aged 18-24, 18% of citizens aged 65+ who are no longer driving, and 25% of adults with disabilities. Given rules that mandate an exact match between voter rolls and proof of identification, those who change their name (80% of women and most transgender people) may also need ID assistance, as do people experiencing homelessness and others facing economic challenges in obtaining ID.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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What significant change resulted from feedback?
We regularly modify our processes for voter intake and assistance based on feedback from volunteers and people we serve, seeking to provide clear explanations and descriptions of actions to take for all involved parties. Additionally, a survey of our 2020 partner organizations flagged that language and disability access were challenges in the past, we improved Spanish-language resources and made changes such as color contrasts to our materials online and off. On an individual level, feedback from voters we assist helps us understand their ID needs and goals, so if someone wants an ID for voting as well as other purposes, we help them go above and beyond a state-issued free voter ID, for example, to help them get a driver's license.
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Which of the following feedback practices does your organization routinely carry out?
We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
VoteRiders
Board of directorsas of 01/19/2023
Kathleen Unger
VoteRiders
Term: 2012 - 2023
Yolanda Parker
Mona Strassburger
Steven Unger
Tim Hoy
Rafael Collazo
Louis W Frillman
Ameesh Paleja
Rick Wilson
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
The organization's co-leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
Last updated: 10/31/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.