Veterans One-stop Center of WNY

We. Empower. Veterans.

aka Veterans One-stop Center of WNY   |   Buffalo, NY   |  www.vocwny.org

Mission

The Veterans One-stop Center of WNY brings people, resources and organizations together to improve the quality of life for those who have served or are serving in the Armed Forces of the United States and their families.

Ruling year info

2012

President & CEO

Adam Howard

Co Principal Officer

Kathy Zunner

Main address

1280 Main Street Suite 204

Buffalo, NY 14209 USA

Show more contact info

EIN

45-5098692

NTEE code info

Military/Veterans' Organizations (W30)

Emergency Assistance (Food, Clothing, Cash) (P60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The Veterans One-stop Center of WNY works to address the need for veterans to seamlessly transition from military to civilian life, without barriers.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

PFC Joseph P. Dwyer Peer Support Program

PFC Joseph P. Dwyer Peer Support Program brings United States Armed Forces veterans, service members and their families together through veteran-to-veteran collaborative services, social activities, and community service, easing the transition from military to civilian life.

Population(s) Served
Military personnel
Veterans

Operation COM connects military families through creative arts, fun activities, and family-centered events, assisting with adjustment to deployment and reunification.

Population(s) Served
Children and youth
Veterans

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of donations made by board members

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans, Military personnel

Type of Metric

Other - describing something else

Direction of Success

Increasing

Average online donation

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Military personnel, Retired people, Veterans

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of new website visitors

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans, Military personnel

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The mission of the Veterans One-stop Center of WNY is to empower and aid veterans, service members, and their families to seamlessly transition from military to civilian life.

The Veterans One-stop Center of WNY collaborates with over 15 partner organizations in Western New York to provide the best services, resources, and programs for veterans to utilize. We connects current and former military members to these community services and resources all in one location.

With a strong staff, community support, and collaborative organizations, the Veterans One-stop Center provides the most extensive list of services, programs, and resources to those in Western New York who have served in the United States Armed Forces.

The Veterans One-stop Center has served over 11,000 veterans with benefits, legal help, housing, peer support and more. Our goal is to reach more veterans than before by constantly being the go-to veteran non-profit in Western New York.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Veterans.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    The people we serve tell us they find data collection burdensome, It is difficult to identify actionable feedback,

Financials

Veterans One-stop Center of WNY
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Veterans One-stop Center of WNY

Board of directors
as of 7/6/2021
SOURCE: Self-reported by organization
Board chair

Chris Wopperer

Thomas Lynch

Goodwill Industries of WNY

Pat Finucane

Ronco Communications

Margaret Braun

Harry Schultz

Disabled American Veterans

Tamekia Slaughter

914th Airlift Wing

Gary Horton

NYS Defenders Association

Nate Neuman

City of Buffalo Planning Department

Hank Sokol

Corporate Relations & Military Line Director

Chris Whopperer

Thermal Foams, Inc.

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 07/06/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

The organization's co-leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 07/06/2021

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.