Programs and results
What we aim to solve
An estimated 600,000 military suffer from debilitating PTSD and/or traumatic brain injury. The numbers are similar with first responders. Only an estimated 500 expertly-trained service dogs are available annually to help them. We seek to greatly increase the number of service dogs available for PTSD and TBI, we have training in San Diego County, California.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Next Step Service Dogs
To enhance and renew the lives of Veterans and First Responders living with visible and invisible injuries including PTSD and Traumatic Brain Injuries with the placement of custom trained service dogs.
Service Dog Maintenance Training – NSSD provides maintenance and additional training free to graduates for the life of the dog. Mental and physical needs may change creating a need for new tasks be trained.
Service Dog Support for Veterans – NSSD conducts training programs at military residential facilities here in San Diego. One of the facilities has a fully trained and certified NSSD service dog that is available to the Veterans on a daily basis.
Family Integration Program – NSSD welcomes family members as well as any support team to engage in the service dog training. The focus is on how best to integrate the dog into daily lives focusing on the individual needs of each family.
Where we work
External reviews

Photos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of clients satisfied with employment training services
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Veterans, People with disabilities
Related Program
Next Step Service Dogs
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
This is what we have been able to accomplish with one major training facility and one additional chapter. As we continue to expand our numbers will multiply along with it.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
NSSD is reducing the surging demand for well-trained and effective service dogs by supporting clients in training their own dogs for service or by pairing them with suitable donated dogs to train.
What are the organization's key strategies for making this happen?
Many traditional service dog providers spend up to 2 years training the dogs, and only 2 or 3 weeks training the dog and veteran or first responder together, then send them home, with follow-up support by phone. NSSD offers a different but highly successful program that trains both dog and veteran or first responder to learn together during 2 hour training sessions, 3 times weekly, typically for 5 months (longer or shorter as needed) at our training center and in public settings. Providing a sense of safety and method of achieving calm is another major goal. The dog in various positions around the client at the supermarket provides balance and bracing and creates space. Immediately getting help when the client falls is a big help. This extensive customized training over 5 months trains the dog/client team to learn together, become deeply bonded, and become confident and skilled in coping with extreme anxiety/anger/confusion in public and at home. If they also have mobility issues, the dogs are trained to assist those also. Both dog and client become creative, and can develop additional behaviors and commands to suit their needs which can change over time. Both staff and volunteers are on hand to meet with a client in distress, and resolve rental/business/work-related questions/issues that occur during and after training. Clients have told us, "I would not be here today without my service dog and the wonderful training provided by Next Step Service Dogs." Spouses have said, "Thank you for giving me my spouse back." These amazing service dogs bring new freedom and joy to the client and to their family. It is an honor to know these clients, see their courage, and see them embark onto a new more independent, joyful life.
What are the organization's capabilities for doing this?
We evaluate the status of each dog and client through weekly reports, monthly trainer meetings, emails, and phone calls as each team progresses. Once a dog is assigned to a client, we track the progress of each dog and client through trainer evaluations the Access Test milestone and the Certification Test milestone, which completes the certification of both dog ad client. Getting certified is the successful outcome, and often followed by additional training for further benefit and camaraderie. Upon certification, clients submit monthly status reports for 6 months, often attend additional training sessions, and annually submit reports to renew their service ID card and status. Additionally, a veteran volunteer contacts each client at least once a year to see how each client and dog is doing.
What have they accomplished so far and what's next?
We have trained, certified and placed over 150 service dogs in 10 years; a major accomplishment in the PTSD service dog field. We have trained over 15 trainers. We have placed numerous dogs to facilities that specialize in PTSD/TBI's.
Financials
Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more
about GuideStar Pro.
Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
NEXT STEP SERVICE DOGS
Board of directorsas of 05/18/2022
Stefan Bien
Next Step Service Dogs
Term: 2021 - 2023
Ian Dunbar
Dunbar Academy
Ted Collins
SDPD
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
-
Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Not applicable -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Not applicable -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Not applicable -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
No data
The organization's co-leader identifies as:
No data
Race & ethnicity
No data
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 03/02/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.