Joy Community Kitchen

Who are the people you serve with your mission?

We currently serve 4 populations: 1) senior citizens 2) residents of housing provided by other non-profits 3) children and adolescents who live in housing provided by other non-profits 4) students at Georgia Gwinnett College. For 2022 and beyond, our goal is to extend our services to 1) residents of government-assisted housing, such as those in extended-stay motels 2) residents of transient camps through regular onsite delivery of both pre-cooked meals and food pantry items purchased from the Atlanta Community Food Bank and donated by other organizations.

How is your organization collecting feedback from the people you serve?

Paper surveys, Focus groups or interviews (by phone or in person), Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

We are revamping our weekly hot fresh-cooked meals at one of our partners to respond to requests for different foods, and improving our

With whom is the organization sharing feedback?

The people we serve, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

Our clients drive everything we do. Our clients themselves often do not know, or are not confident, that their experiences, preferences, and suggestions are taken seriously and that we respond. We believe it is our job to inform our clients and build that confidence through ongoing conversation and examples of change in response to client feedback.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection,