Retrieving Independence Inc

Love, Dignity & Change

Nashville, TN   |  http://www.riservicedogs.org

Mission

The mission of Retrieving Independence is to increase independence and restore dignity through the training and placement of working dogs.

Ruling year info

2014

Main address

2400 Clifton Ave

Nashville, TN 37209-4117 USA

Show more contact info

EIN

46-0648411

NTEE code info

Services to Promote the Independence of Specific Populations (P80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Millions of individuals with disabilities face barriers to independence, yet access to service dogs remains limited due to high costs and long wait times. At the same time, incarcerated individuals often lack meaningful rehabilitation opportunities that could provide purpose and vocational skills. Retrieving Independence bridges these gaps by training and placing service dogs while creating transformative opportunities for incarcerated trainers. Our prison training program equips individuals with disabilities with life-changing assistance dogs while providing incarcerated individuals with skills, emotional growth, and a sense of purpose. Our program addresses: 1. Limited access to service dogs due to high costs and shortages. 2. Barriers to independence for individuals with disabilities. 3. Lack of rehabilitation and vocational training in prisons. 4. Public awareness gaps around service dog accessibility.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Facility Dog Program

Since 2021, Retrieving Independence has been placing dogs with schools and social service agencies. Every single week, our three dogs at social service agencies directly assist at least 10 struggling children, adults, veterans—over 1,000 Nashville families connecting more quickly to counseling, and healing every year. Almost 8% of U.S. public school students are diagnosed with either dyslexia (reading) or a speech impairment. Both are highly improvable with intervention; school is most often primary provider of treatment. Over 85% of U.S. students graduated public high school in 2021/2022—compared to 71% of those with disabilities. With the dog there, these children stay longer and participate more in their treatment sessions; more effort brings higher reading scores, improved literacy, numeracy, and language skill, and increasing confidence—improving these children’s futures.

Population(s) Served
People with disabilities
Offenders

Retrieving Independence trains and places service and facility dogs who empower individuals with various disabilities, offering self-sufficiency and independence, improved lifetime earnings and quality of life. Our dogs provide mobility support, medical alert (seizure and diabetic), and support veterans with service-related disabilities or trauma including PTSD. Since 2012, RI has placed over 100 service dogs. Every year, our program: —significantly improves academic successes, literacy, and the futures of 1,190 K-12 students living with disabilities, especially a reading disability or speech impairment; —provides independence to those mobility-limited and wheelchair-using; and —equips over 65 Nashville-area inmates each year with life and vocational skills that reduce recidivism and crime.

Population(s) Served

Retrieving Independence partners with the Tennessee Department of Correction to train service dogs while equipping inmate trainers with dignity, empathy, and purpose. The program fosters life and job skills, with strong community impact. A unique feature is regular therapy sessions provided alongside training by RI’s licensed clinical therapists. Retrieving Independence’s 100+ volunteers support inmate-led training by exposing dogs to real-world environments one week a month. They help reinforce skills amid crowds, noises, and other distractions while also educating the public on service dog etiquette and awareness.

Population(s) Served

Where we work

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Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Total number of hours of training of volunteers who handle the dogs

This metric is no longer tracked.
Totals By Year
Type of Metric

Other - describing something else

Total number of team follow ups

This metric is no longer tracked.
Totals By Year
Type of Metric

Other - describing something else

Total number of counseling sessions performed at social service agencies

This metric is no longer tracked.
Totals By Year
Type of Metric

Context - describing the issue we work on

Direction of Success

Increasing

Number of trained volunteer dog-and-handler teams

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

At Retrieving Independence, we are committed to transforming lives and communities through the powerful bond between humans and service dogs. Our work is guided by a deep sense of empathy, integrity, collaboration, and passion, ensuring that every dog we train and every person we serve experiences greater independence, dignity, and hope.

1. Expand Access to Life-Changing Service Dogs

2. Strengthen and Innovate Our Training Program

3. Foster a Thriving Volunteer and Community Network

4. Continue to Increase Financial Sustainability and Organizational Growth

5. Advance Awareness and Advocacy for Service Dogs

6. Cultivate a Culture of Excellence and Compassion

Retrieving Independence is committed to increasing access to service dogs, enhancing training programs, and fostering meaningful community impact. The Goals and Strategies of our 2024-2029 Strategic Plan focus on expanding service dog training, strengthening volunteer and corporate partnerships, advancing advocacy efforts, and ensuring financial sustainability to meet our mission.
1. Expanding Service Dog Training and Placements
• Enhancing our prison training program by providing advanced training tools, assistive technology, and mentorship for incarcerated trainers.
• Developing an online resource library for service dog recipients, trainers, and volunteers, improving long-term success.
• Growing corporate daycare partnerships to offer well-rounded socialization for service dogs in training.
• Reducing wait times for recipients through expanded puppy-raising and foster programs.
2. Strengthening Volunteer and Community Engagement
• Recruiting and training more puppy raisers and weekend fosters to improve socialization and training consistency.
• Building mentorship programs that pair new volunteers with experienced handlers for guidance and support.
• Expanding community education initiatives to raise awareness about service dog etiquette, laws, and their impact.
3. Advancing Advocacy and Public Awareness
• Hosting events and workshops that highlight the benefits of service dogs, including a film festival and speaker series.
• Partnering with disability advocacy organizations to support policy changes that enhance accessibility and service dog rights.
• Increasing public outreach efforts through media, social campaigns, and educational programs.
4. Ensuring Financial Sustainability and Growth
• Diversifying revenue streams through grants, sponsorships, and donor engagement.
• Developing revenue-generating programs, such as public training courses and branded merchandise.
• Continuing to increase social media reach.
• Strengthening corporate partnerships to secure long-term sponsorships and funding.
• Investing in organizational infrastructure to improve efficiency, staffing, and operations.
By focusing on these strategies, Retrieving Independence will expand access to service dogs, empower incarcerated trainers, and create lasting community impact.

Our presence at a new facility, the Honey Alexander Center, means our programing is expanding and we are launching RI’s Training Academy (RITA). This will not only allow us to offer more training and support to our recipients and volunteers, but it ensures the program can maintain optimal efficiency if there are future events that hinder our access to the prison inmate trainers. The main tenant of the Honey Alexander building, Family and Children Services also offers RI the opportunity to enhance our counseling services for the inmates and our recipients.

In 2020, the impact of a global pandemic and the presence (and even just the potential presence) of COVID-19 hindered our ability to work with the impact trainers. When entry to the prisons was restricted, the organization faced a challenge we had never encountered. While we were able to send training journals back and forth to the inmates, there is no substitute for physical demonstration and the visual feedback our team receives to offer additional coaching and training.

We have increased our training for volunteers outside of the prison program to diversify the program. Investing in technology, as well as working with the TN Department of Corrections, has allowed us to use video capabilities to continue teaching the inmate trainers.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We aim to collect feedback from as many people we serve as possible, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Retrieving Independence Inc

Board of directors
as of 05/22/2025
SOURCE: Self-reported by organization
Board chair

Rod Thurley

Vistage

Term: 2024 - 2026

Chris Dooney

United Healthcare Systems

Corey Sargent

HCA

Dan Craft

Community Volunteer

George Scoville Director

Heather Banner

First Horizon Bank

Jim Murphy VICE CHAIR

Community Volunteer

Rod Thurley Director

Vistage

Scott Morgan

Office Works, Inc.

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? no

Organizational demographics

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability