HEALING HAVEN ANIMAL FOUNDATION INC

Who are the people you serve with your mission?

Healing Haven Animal Foundation assists animals who are facing euthanasia due to a lack of financial means.

How is your organization collecting feedback from the people you serve?

Focus groups or interviews (by phone or in person), Case management notes,

How is your organization using feedback from the people you serve?

To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

We are working on introducing programs that will expand further into the community outreach and education aspects of our mission statement while also still helping animals in urgent need.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders,

How has asking for feedback from the people you serve changed your relationship?

We appreciate hearing from the people whose animals we have helped save. An open line of communication allows us to better help more animals and be sure there is a user friendly application and response.

Which of the following feedback practices does your organization routinely carry out?

We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,