PLATINUM2023

Human-I-T

Where humanity and technology meet.

Bell, CA   |  http://human-i-t.org/

Mission

Human-I-T is a social enterprise that creates equitable access to opportunity by providing devices, internet access, digital skills training, and tech support for communities left on the wrong side of the digital divide, while at the same time, empowering businesses and organizations to do good by diverting technology from landfills to protect our planet. Our vision is to inspire a world where conscious capitalism drives sustainable and just opportunities for all people, organizations, and our planet to thrive.

Ruling year info

2013

CEO

Mr. Gabe John Middleton

Chief Innovation Officer

Mr. James Jack

Main address

4941 Eastern Ave

Bell, CA 90201 USA

Show more contact info

Formerly known as

Computers for a Cause

EIN

46-0773284

NTEE code info

Economic Development (S30)

Recycling (C27)

Educational Services and Schools - Other (B90)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Two looming problems exist in our digital age. Over 80 million Americans lack access to a computer with Internet in their home because of the cost. At the same time, Americans throw away 150,000 computers every day. Human-I-T brings together these two problems to create one solution. We take in used technology, refurbish it, and provide it to those in need, at no cost to them. ‍Human-I-T provides low-income individuals and nonprofits with technology, internet, and digital training. By reusing instead of recycling electronics, our team transforms e-waste into opportunities for underserved communities, while promoting digital inclusion and online access. We work with corporations, government entities, nonprofits, and the general public to achieve this goal.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Internet Assistance

22% of American households have no internet access in their home (Pew Research Center, 2021), while another 6% of the population lacks high-speed internet that meets minimum threshold speeds (fcc.gov).
Cost stands as the biggest barrier to accessing technology today, with the average monthly internet plan priced at $50-60 per month. As a result, 43% of adults with annual household incomes under $30,000 do not have an at-home internet connection (Pew Research Center 2022).

Human-I-T assists households in signing up for high-speed internet plans available at no- or low-cost. Based on each household’s unique income level, zip code, and connectivity needs, a member of our programs team recommends available plans that best suit each household’s needs. Our team continues to assist each household through the entire application process to prevent them from being turned away or upsold.

Population(s) Served
Economically disadvantaged people
Adults

Human-I-T teaches adult learners the fundamentals of using a computing device. Designed for beginners, our digital literacy training helps users understand how to use a keyboard and mouse, navigate the web safely, and utilize e-mail, video conferencing, and word processing software. These digital skills are critical for almost all occupations, yet one-third of currently unemployed individuals lack these essential skills, making them ineligible for nearly 75% of the available jobs (NDIA, 2022).

Human-I-T’s program is bilingual and self-paced, and learners are supported by a dedicated team of learning coordinators and tutor volunteers who provide personalized assistance via phone, text, email, or online chat. Human-I-T also offers a “tutor toolkit” for other nonprofit organizations to teach the course modules to their community independently.

Population(s) Served
Economically disadvantaged people

Approximately 14 million U.S. households do not have personal access to a computing device (Digitunity, 2022). Digitally disconnected populations disproportionately live at other intersections of marginalization, such as BIPOC and low-income households. To address this problem, Human-I-T provides high-quality refurbished personal computing devices to income-qualified households. Due to a spike in demand following the outbreak of the COVID-19 pandemic, Human-I-T began sourcing and offering new computing devices as well. By providing a range of options, our aim is to equip each recipient with a device that best suits their needs and goals. Each device comes with wraparound support services, including warranty coverage, one year of technical support, and access to our other digital inclusion programs. Our device ownership program remains one of our most impactful, requested offerings.

Population(s) Served
Economically disadvantaged people
Families

While many digital inclusion initiatives focus on providing tools and basic training, Human-I-T's Digital Navigation Program goes a step further by offering personalized one-on-one support. The program begins by understanding each individual's personal goals online so that Human-I-T can tailor its support toward these unique aspirations. This personalized approach ensures that individuals aren't just digitally literate but are also empowered to achieve their specific objectives online.

By implementing such a tailored approach, communities can not only ensure their members have the tools and skills to access online information, services, and opportunities but also guarantee that these tools are used to their fullest potential. This not only enhances job prospects, educational resources, and social connections for those previously marginalized by the digital divide but also fosters a sense of purpose and achievement in the digital realm.

Population(s) Served
Economically disadvantaged people

Where we work

Awards

Microsoft Authorized Refurbisher 2012

Microsoft

Pitch Contest Winner 2013

LA Sopa

Pitch Winner - Las Vegas Investor Roundtable 2014

FundingPost

Worldwide Hackathon: #hack4good 0.5 Recipient 2014

Geeklist

Los Angeles Viewer's Choice Winner 2014

DoGooder

Shine Award 2017

eBay

Reuse Community of the Year 2022

The Reusies

Digital Opportunity Equity Recognition (DOER) Award 2020

Federal Communications Commission (FCC)

ChangeMaker Award 2022

The Walter Kaitz Foundation

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of computers, laptops, and smartphone donated

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Adults, Economically disadvantaged people

Related Program

Device Ownership

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Pounds of e-waste diverted from landfills

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The coronavirus pandemic & the associated widespread business closures led to a significant decrease in technology donations received in 2020.

Number of low-income households who have received utilities assistance

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Internet Assistance

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The total number of households that have been assisted in connecting to low-cost or free broadband services via our Human-I-T .connect program.

Number of computer literacy/skills/technology courses conducted

This metric is no longer tracked.
Totals By Year
Population(s) Served

Social and economic status

Related Program

Digital Literacy Training

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients who self-report increased skills/knowledge after educational program/intervention

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

This is a cumulative figure for survey respondents who reported an increase in academic achievement since being served by human-I-T. This figure represents 85% of all respondents.

Number of technical support requests filled

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of volunteers

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The COVID-19 pandemic forced us to cease all volunteer opportunities for the majority of 2020.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

1) Place a working tablet, laptop, or computer in every home, helping to bridge the digital divide between socially and economically disadvantaged individuals.

2) Connect those individuals to the internet, promoting access to information and ensuring they know exactly what resources they have at their disposal to meet their personal goals

3) Make a positive environmental impact by reducing the massive amounts of e-waste shipped overseas every year and holding corporations accountable to the waste their operations create

Human-I-T works with large national and multinational corporations as well as other smaller businesses looking to donate their unwanted electronics. Our operations team inventories and evaluates every donation to determine where it is placed. Each piece of technology is separated into three categories: refurbish, resell, or e-waste. Our first priority is to salvage any piece that can be refurbished into a functioning device for a person in need. Donations that do not have use to an individual or family - for example, a six-foot server rack - are resold to cover operational expenses. The last option for donated goods is to have them e-wasted, reserved only for products at the very end of their life. With these processes, we're able to impact as many individuals as possible and ensure the sustainability of the organization long-term.

To achieve this goal, we must be able to intake large amounts of technology. We offer complimentary pickups of larger donations to motivate organizations to responsibly dispose of technology. We recognize that it is incredibly tempting to toss unwanted technology away in the trash; therefore, we made the donation process as painless as possible.

Human-I-T develops programs that serve target groups to receive the refurbished technology free of charge. We focus on improving access to information, whether it be having the ability to apply for jobs online, complete schoolwork, manage finances online, or self-education. We call on our partners to guide us to the best online resources for each target population. We aim to personalize every device to have the appropriate resources that the target population needs.

Simply donating a computer is not sufficient. We take a comprehensive approach to digital inclusion. Each donation includes a free computer or smartphone, digital literacy training, free or low-cost internet solutions, and ongoing technical support so that recipients can fully harness the power of their technology. Digital literacy training walks participants through the fundamentals of operating their computers. Our Programs team facilitates this process in English and Spanish.

Human-I-T is the top-performing organization in California, connecting underserved families to the digital tools required to thrive in today’s digital age. Our core focus is to shrink the digital divide; with a decade of experience, we have the systems and programs needed to operate a holistic digital inclusion response.

Human-I-T is an organization of 130 professionals dedicated to shrinking the digital divide. With over 80% of our staff identifying as BIPOC, we are proud to have a diverse staff that reflects the populations we serve.

Both of Human-I-T’s warehouse facilities are NAID AAA® certified for world-class data security. This industry certification, provided by the National Association for Information Destruction (NAID), establishes standards for a secure data destruction process. The audit verifies a range of security measures, from employee screening to operational procedures and insurance. Human-I-T is proud to stand as one of only 91 companies worldwide that is NAID certified for ITAD services.

Since Human-I-T's founding in 2012, our organization has achieved the following impact:

- Distributed over 318,000 computers to income-qualified households
- Assisted 105,000 households in signing up for low-cost internet plans
- Facilitated digital literacy training for 7,000 individuals
- Diverted over 13.6M pounds of e-waste from landfills.

Looking to the future, we aim to shift the narrative away from sending e-waste to recyclers and toward sending it to refurbishers. Our model proposes a more sustainable and durable alternative to e-recycling. We look to change the organizational habits of waste for the better. Our biggest obstacle is awareness; a majority of people simply aren't aware that they're able to repurpose their old technology for a family in need. In the coming years, we are actively planning to replicate our system beyond Los Angeles on a large scale.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection

Financials

Human-I-T
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Human-I-T

Board of directors
as of 12/18/2023
SOURCE: Self-reported by organization
Board chair

Ms. Sharon Garrett

Jim Middleton

Griswold Home Care LLC

Kim C Wilkins

J & S Management

Hitesh Pau

Warner Brothers

Sharon Garrett

SD Garrett Enterprises

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes

Organizational demographics

SOURCE: Self-reported; last updated 12/11/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Hispanic/Latino/Latina/Latinx
Gender identity
Male, Not transgender
Sexual orientation
Decline to state
Disability status
Person without a disability

The organization's co-leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Decline to state
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 07/29/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.