Programs and results
What we aim to solve
Common Heart's comprehensive economic empowerment and development programs for low-income individuals grew out of two concerns: our relationships with families living with food insecurity in generational poverty, and data coming out of multiple sources. These sources show that the Charlotte region ranked fifty of of the fifty largest cities in upward economic mobility for its residents (Harvard and UC Berkeley, 2014). a similar study showed that sixty-nine percent of the population born in the lowest economic quintile will remain economically unstable throughout their lives, not rising above the second quintile (MDC, Belk Foundation, 2014). During 2020, the need for our food services rose drastically with the rise in food insecurity (14.5%). At this point, food insecurity is still estimated to be higher than in 2019 (10.7% vs 9.6%, Feeding America). Inflation and decreasing governmental support for pantries and individuals returning to pre pandemic levels are challenges this year.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Common Cupboard
Our Common Cupboard relationship-based pantry operates out of our locations in Indian Trail and Marshville; it provides an opportunity to serve a hungry neighbor by delivering a week’s worth of groceries. The family in need can be from anywhere in the region volunteers are willing to deliver the groceries. Our goal is to maintain relationships and encourage new transformative ones through one-on-one serving.
Common Heart Food Pantry Programs (Traditional & Mobile)
Common Heart serves individuals throughout Union County in partnership with local organizations who provide strategic program space and service to reach as many families as possible. We offer 4 traditional food pantries each week featuring government commodities through the USDA’s The Emergency Food Assistance Program (TEFAP). In addition, we provide fresh produce and baked goods. Families must be Union County residents and qualify under this government program to receive food. Our mobile pantries provide additional opportunities for families to receive food throughout the year. There are no restrictions for visiting mobile pantries.
Common Heart Economic Empowerment Programs
Common Heart’s economic empowerment programs help low-income families become more stable and build resources for a new future story. Our programs are designed specifically for families who experience generational poverty to build upon the problem-solving skills that these individuals already possess.
Getting Ahead is an 18-session investigation into poverty, our lives, and our community. Participants work together in a focus empowerment group to discover what it takes to move their families into a more stable and prosperous life. Graduates leave the program with a comprehensive SMART goal plan to guide their next 6-18 months of economic development and personal coaching.
Stability & Growth workshops and the Emergency Savings Incentive Program are additional resource building opportunities offered to Getting Ahead graduates.
Common Heart Free Tax Service
Tax preparation provided for families with household incomes less than $60,000. Volunteers are trained and certified by the IRS. The program is part of the IRS Volunteer Income Tax Assistance (VITA) program.
Where we work
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Our results
How does this organization measure their results? It's a hard question but an important one.
Number of meals served or provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Families, Economically disadvantaged people
Related Program
Common Heart Food Pantry Programs (Traditional & Mobile)
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of participants engaged in programs
This metric is no longer tracked.Totals By Year
Population(s) Served
Families
Related Program
Common Cupboard
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
While food insecurity rates decreased from 2020 to 2021, current rates are still higher than before the pandemic and the average times a resident receives assistance has increased from 4 to 12.
Number of tax returns completed by volunteers
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Type of Metric
Input - describing resources we use
Direction of Success
Holding steady
Context Notes
Service not offered in 2020 due to COVID restrictions. Only offered virtually in 2021. Returned to full service in 2022.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Families in poverty cannot build resources without stabilizing the present. Common Heart helps stabilize the present by providing access to food, while connecting the families that we serve to our economic empowerment programs to bring stability and self-sufficiency to those in poverty. Participants in Common Heart’s economic empowerment programs are not taught. Instead, they discover through a facilitated process that helps to develop the cognitive and soft skills needed to negotiate a transition out of poverty.
We offer 4 traditional food pantries each week featuring government commodities through the USDA’s The Emergency Food Assistance Program (TEFAP). In addition, we provide fresh produce and baked goods. Families must be Union County residents and qualify under this government program to receive food. Our on-the-go mobile pantries provide additional opportunities for families to receive food throughout the year. There are no restrictions for visiting mobile pantries. Our relationship-based delivery pantry operates out of our locations in Indian Trail and Marshville to serve individuals who cannot attend traditional or mobile food pantries due to hardships.
Our introductory economic empowerment program, Getting Ahead (GA), consists of a 42.5-hour facilitated group with leaders of households earning less than 200% of FPL. Last year our offerings grew from 2 groups to 6. During GA, participants investigate poverty in their lives and community. They receive a $35 Walmart gift card persession, free childcare during groups and free dinner.
Stability & Growth workshops are resource building opportunities designed for families experiencing poverty. These workshops include Money & Me financial literacy workshop, Escaping Relational Drama, Hidden Rules of Class in the Workplace, and the Power of Negotiation. We will also be offering Working Smart Certification through a partnership with South Piedmont Community College.
The Emergency Savings Incentive Program is a 6-18 month follow-through program that builds upon the initial Getting Ahead experience. ESIP includes life-coaching, resource-building workshops, and opportunities to build social capital and supportive relationships for economic stability and growth. Once the requirements have been met, participants receive a $500 deposit into a savings account at a banking institution of their choice. Working toward this incentive provides a concrete motivation to invest time working to achieve their goals. For many of our participants it is the first savings account they have ever had. Due to the tripling of Getting Ahead groups and an increase in completion rates, we are seeing our ESIP program participants grow accordingly. We expect over 30 will complete it in 2023.
What are the organization's key strategies for making this happen?
Common Heart's mission is to foster individual and community engagement to feed hungry families and empower those in poverty, creating a sustainable community where all can thrive. We accomplish this through partnerships within our community to deliver all our programming.
Our locations in Indian Trail and Marshville focus primarily on Union County and southeast Mecklenburg County of the Charlotte Metropolitan area. Common Heart serves individuals throughout Union County in partnership with local organizations who provide strategic program space and service to reach as many families as possible. Common Heart has multiple established partnerships in the communities of Indian Trail, Waxhaw, Wesley Chapel, Matthews, Hemby Bridge, Monroe, Wingate and Marshville.
Common Heart's 10 food pantry programs engage an average of 420 monthly volunteers in partnership with Mill Grove UMC, Benton Heights Presbyterian Church, Wingate Baptist Church, Union UMC, Mineral Springs UMC, Amazing Grace ELCA, Liberty Hill Missionary Baptist Church, Elizabeth Missionary Baptist Church and Weddington Methodist Church. Common Heart’s goal is to expand our partnerships across Union County to break down the barriers to services and access to resources.
Common Heart’s economic empowerment programs partners include the Community Church of Monroe, Stallings UMC, First Presbyterian (Monroe), SignPost Ministries nonprofit co-working space, Communiversity, and City of Monroe Parks and Recreation Community Center. Programming partnerships include South Piedmont Community College - Human Resource Development, Monroe Union County Community Development - Credit & Homebuying, Cooperative Extension of Union County - Healthy Eating on a Budget, and The Well - WOMB (Women on a Mission Boldly). Our professional certified life-coaching services are provided through an MOU with Conversation Books, LLC.
Free tax preparation is provided annually in partnership with Community Link.
Additional collaborations and partnerships include the Food Council of Union County, and Thrive! Union NC, which seeks to increase collaboration in our community across sectors and classes on issues of poverty and upward mobility.
What are the organization's capabilities for doing this?
We have been serving the community for 17 years. We have developed successful knowledge and skills in food pantry and economic mobility service programming. Common Heart’s success is not only in the management of these programs, but also in the way that we fund the program through sustainable gifts and the utilization of volunteer services. Our organization’s capacity to serve through a wide breadth of programs is through our volunteer relationships and service programs. We are the largest regular provider of food pantry programs in Union County. We have a depth of service, through 10 collaborative food pantry programs. Our food program is supported by Second Harvest, TEFAP USDA funding, and grocery store food rescue programs. Through these continued partnerships we are helping to provide a weeks’ worth of groceries for each family we serve to supplement their basic needs. This is an ongoing service for our families, and our mission is to continue providing food service until that family comes to a more stable situation.
We are the only certified trainers for the Bridges out of Poverty programs in our county. Our capability to include institutions, organizations, and leaders in the Bridges Out of Poverty and Getting Ahead framework helps create a community of one common language and strategy to serve those in poverty throughout Union County. As our Thrive! Union Coalition continues to grow we will have the opportunity to create a collaborative environment serve through more organizations and communities.
What have they accomplished so far and what's next?
Common Heart has been providing Getting Ahead since 2017. We have successfullyincreased our number of classes from 2 to 6 a year during 2022. We have increased our completion rate from 50% to 60%. We began providing Bridges Out of Poverty based programming in 2014. Since that time, we have maintained ongoing certifications in the Bridges framework which is the basis of our GA, ESIP, and other programming. Since initiating our ESIP program we have produced 25 recipients over at 24-month time frame. These successes are because of an amazing dedicated staff and volunteers who in 2020, during the height of the pandemic, increased our pantry service from 7 outlets too 10, and increased the number served from 7,500 in 2019 to 17,500 in 2020.
We do not do anything on our own. We collaborate with other organizations, and develop a community based strategy. The more collaborative relationships we develop the more people we serve. Utilizing the Bridges out of Poverty constructs we bring together people across the economic spectrum and beyond institutional silos. One face of this is Thrive! Union first convened in December 2018. Thrive! Union is a developing coalition representing 30 organizations actively working on identify and correcting the gaps in service to our community. We have provided Bridges Out of Poverty training and Poverty Simulation experience to over 300 members of our community. We know we are making progress as we come together throughout are community addressing economic mobility.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
Common Heart serves families who are living at or below 200% of the poverty level.
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How is your organization collecting feedback from the people you serve?
Paper surveys, Focus groups or interviews (by phone or in person), Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,
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What significant change resulted from feedback?
We track progress in our economic empowerment programs through our pre- and post-tests including individual assessments of stability, resources, and efficacy. These assessments help Common Heart establish a strategy of program expansion based directly on the needs of participants. Our data collection led to establishing the Stability & Growth workshops in 2021.
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With whom is the organization sharing feedback?
The people we serve, Our staff, Our board, Our funders, Our community partners,
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How has asking for feedback from the people you serve changed your relationship?
Common Heart's mission is to foster individual and community engagement to feed hungry families and empower those in poverty, creating a sustainable community where all can thrive. We accomplish this through partnerships within our community to deliver all our programming. Common Heart seeks to create collaborative relationships across economic lines through the Bridges Out of Poverty framework. Our economic empowerment programs work to create a common language and strategy across business and community sectors and engage those in poverty as problem solvers in creating a new future story for themselves and our community.
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome,
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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COMMON HEART INC
Board of directorsas of 03/13/2023
Patrick Loeffler
Director of Business Management, Wells Fargo Securities
Term: 2017 - 2023
Amy Russo
Blue Cross Blue Shield NC
Term: 2019 - 2023
Darren Greene
Image Church
Terrica Hightower Washington
Woodforest Bank
Cara Bailey
eXp Realty
Althea Richardson-Tucker
Lawyer
Michael Jordan
Atrium Health
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
We do not display disability information for organizations with fewer than 15 staff.
Equity strategies
Last updated: 04/29/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.