UPSTATE WARRIOR SOLUTION INC

Connect. Lead. Inspire.

Greenville, SC   |  www.upstatewarriorsolution.org

Mission

Upstate Warrior Solution (UWS) is a community-based nonprofit that is committed to promoting wellness in the Upstate South Carolina warrior community. Our mission is to connect warriors and their families to the resources they need, and guide them through the process of developing realistic solutions as they face the challenges of successful integration into civil society.

Ruling year info

2013

President

Mr. Charlie Hall

Main address

P.O. Box 27232

Greenville, SC 29616 USA

Show more contact info

EIN

46-1699670

NTEE code info

Military/Veterans' Organizations (W30)

Human Service Organizations (P20)

Employment Procurement Assistance and Job Training (J20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Of the warriors we serve the post-9/11 generation presents the most immediate and urgent need. Predominantly between the ages of 20 and 40 years old, these warriors represent the current calling card in national public and political discourse for veteran-related issues. National public discourse presents the typical “wounded warrior" as someone with severe physical and visible injuries. These veterans are well served by the VA system; however, the larger majority of returning veterans (all eras) are suffering from non-visible injuries and transitional issues that impact employment, homelessness, health and psychological care, and general quality of life concerns. Historically, the problem has been, and remains, the inability of warriors of all generations to connect to the resources they need. Our goal is to proactively engage the over 100,000 veterans who live in the Upstate and case manage needs by connecting them to viable, local, and sustainable resources to achieve success.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Family Support

Upstate Warrior Solution recognizes the veteran is not the only family member who may be impacted by the time spent in service, the readjustment period after service, or the often unexpected challenges. Our Family Services Program was established in 2014 with the purpose of building a support system for veterans’ families. This program is focused on providing special events, ones which allow spouses to connect with other veteran spouses and families.

Population(s) Served
Caregivers
Families

Much of UWS' service area is rural and reliable data is difficult to come by on the veteran homeless population. However, UWS has identified stable housing to be amongst the greatest barriers for the veteran population in our service area. UWS provides them technical assistance (related to veteran homelessness), referral of services, and case management.

Population(s) Served
Veterans
Caregivers
Military personnel
Families

UWS currently works with several local colleges and universities to facilitate Warrior enrollment and retention. UWS encourages clients who are eligible for VA benefits to take full advantage of their educational opportunities, assists them with their benefits applications and FAFSA forms, and guide them through the process of choosing the right programs through informal academic advising. UWS' work at institutes of higher education includes: sharing veteran best practices; developing student veteran organizations; and providing any other technical assistance needed to make academic institutions safe and constructive environments for veterans and their family members to learn in.

Population(s) Served
Veterans
Caregivers
Military personnel
Families

UWS staff currently liaises with the DOD, the VA, and local providers to ensure that warriors are connected to appropriate health and mental health resources. UWS case managers work with veterans and family members who are not eligible for VA or DOD health services identify and access affordable care.

UWS receives referrals from Prisma Health and Spartanburg Regional Healthcare System.

UWS also assists veterans in understanding, accessing and leveraging VA, Federal, and State benefits and resources.

Population(s) Served

UWS bridges the employment gap in several ways. Warrior job seekers are provided with concrete support through our resume and soft-skills workshops; through our referral of them to our workforce development partners, such as Goodwill Job Connections; and through our network of veteran friendly employers.

Population(s) Served
Veterans
Caregivers
Unemployed people
Military personnel
Families

For veterans, transitioning back into civilian life is a complicated process. The psychological burdens of war and transition stress can result in anger and depression, leading some to self-medication and poor judgment. This can result in substantial life disruptions, including incarceration. Unfortunately, veterans represent approximately eight percent of the inmate population (Bronson, Carson, and Noonan, 2015).

UWS partners with local Sheriff's Offices and Detention Centers to receive referrals for justice-involved veterans. UWS then provides the veteran holistic care including substance use reduction, workforce development, housing, healthcare and benefits, legal, recreation, networking, family support, and basic needs.

UWS also mentors veterans through Veteran Treatment Court.

Population(s) Served
Veterans
Caregivers
Families
Military personnel
Veterans
Caregivers
Families
Military personnel

Where we work

Accreditations

America's Warrior Partnership's Community Integration Comprehensive Audit 2019

Awards

Seal of Distinction: Veteran Job Placement Excellence 2019

Call of Duty Endowment

Affiliations & memberships

America's Warrior Partnership's Community Integration Initative 2019

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of participants who gain employment

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans, Caregivers, Families

Related Program

Employment

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of clients who complete job skills training

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans, Caregivers, Families

Related Program

Employment

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of resumes written

This metric is no longer tracked.
Totals By Year
Population(s) Served

Caregivers, Families, Veterans

Related Program

Employment

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of students who receive scholarship funds and/or tuition assistance

This metric is no longer tracked.
Totals By Year
Population(s) Served

Caregivers, Families, Veterans

Related Program

Education

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of people who received clinical mental health care

This metric is no longer tracked.
Totals By Year
Population(s) Served

Caregivers, Families, Veterans

Related Program

Healthcare & Benefits Coordination

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of mentors recruited

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Caregivers, Families, Veterans

Related Program

Housing

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of people no longer living in unsafe or substandard housing as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Population(s) Served

Caregivers, Families, Veterans

Related Program

Housing

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of families assisted with rent or mortgage to avoid eviction

This metric is no longer tracked.
Totals By Year
Population(s) Served

Caregivers, Families, Veterans

Related Program

Housing

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of clients assisted with legal needs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Caregivers, Families, Veterans

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of veterans and family members connected to Upstate Warrior Solution

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of veterans connected to VA benefits

This metric is no longer tracked.
Totals By Year
Population(s) Served

Caregivers, Families, Veterans

Related Program

Healthcare & Benefits Coordination

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Upstate Warrior Solution is aiming to connect with all veterans, active service members, and their families who live in the Upstate of South Carolina. We also want to develop a network of partner organizations and community members who are able to support our veterans and help them transition back into civilian life without being guided by an organization like Upstate Warrior Solution.

Our strategies include continuing our Outreach and Case Coordination to locate and provide services to our community's veterans and their families. Our Community Engagement program is focused on spreading awareness of veteran issues and specific veteran needs, encouraging acceptance of our veterans back into society, and partnering with local organizations and businesses to ensure our veterans are receiving the highest quality care possible.

Implementation Plan

1) Utilizing the face-to-face and peer-to-peer concept, our outreach team will proactively locate warriors in the Upstate and conduct intake assessments.
2) Our case coordination team will connect warriors to potential employment opportunities, VA or private healthcare, career development services, education and training, family support, housing, and any other expressed needs.
3) Follow-ups will be conducted 6 and 12 months after we close a warrior's case to ensure each warrior received all of the services they required and are on a path to being self-sustaining, upstanding members of our community.

We connect with approximately 1500 warriors and their families each year.

Our projected outcomes from our outreach and case coordination program each year are:
• 220 warriors will receive physical/mental healthcare services, assistance accessing their healthcare benefits and becoming connected to the VA.
• 300 warriors will receive assistance with employment services.
• 115 warriors will be placed in a job.
• 120 warriors will receive assistance with education resources and benefits.
• 225 warriors will receive assistance with housing resources.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve warriors and their family members living in the Upstate of South Carolina. We define a warrior as any person who is currently serving or has served in the United States Armed Forces, regardless of military branch, nature of discharge, or current life situation.

  • How is your organization collecting feedback from the people you serve?

    SMS text surveys, Electronic surveys (by email, tablet, etc.), Case management notes, Suggestion box/email, social media reviews,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We recently changed the frequency and types of events we offer based on survey responses.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to identify actionable feedback,

Financials

UPSTATE WARRIOR SOLUTION INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

UPSTATE WARRIOR SOLUTION INC

Board of directors
as of 1/18/2022
SOURCE: Self-reported by organization
Board chair

Maj. General (Ret.) Mastin Robeson

Jim DeMint

Conservative Partnership Institute

Smyth McKissick, III

Alice Manufacturing

Dan Cooper

Tri-County Technical College

Craig Brown

The Greenville Drive

Darwin Simpson

Spartanburg Downtown Memorial Airport

William Webster, IV

Upstate Affiliate, Prisma Health

Marianna Habisreutinger

Tracy Swinney

Clemson University

Debbie DuBose

Former Foundation Director, Oconee Medical Center

Paul Sparks

RealOp Investments

Amy Kissam-Sands

Clinical Research Executive

Tee Hooper

Find Great People

Todd Flippin

Holcombe Bomar PA

Lillian Flemming

Greenville City Council District 2

Richard Hagins

CEO, US&S & Greenville Chamber Board Chair

Michael Fee

Owner and Special Advisor, The Reliable Automatic Sprinkler Co, Inc.

Greg Hall

Insurance & Entrepreneurship Executi

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 01/18/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

Equity strategies

Last updated: 03/06/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.