Jacob's Chance Inc.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

What significant change resulted from feedback?

Families that we had served for years since their child with a disability was young through buddy ball sports expressed their concerns that has the child entered high school they became more isolated and had fewer activities. As a result of these conversations and data collection the United High School Board was formed bringing students both typical and disabled together to organized, develop and implement a social activities program serving youth/young adults with disabilities ages 13-23. Programs are run twice a month and include social nights out, sports activities, outdoor adventures, and friendship activities. In addition last year we added The Arts programs for teens and young adults during the weekdays in music, dance, culinary, theater, and fine arts.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

Which of the following feedback practices does your organization routinely carry out?

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,