Arlington Neighborhood Villages

Making Arlington your home for a lifetime

aka Arlington Neighborhood Village   |   Arlington, VA   |  https://arlnvil.org

Mission

To enable seniors to continue living safely, independently, and with an enhanced quality of life in their own homes and communities as they age by providing access to support services and social programs.

Ruling year info

2014

Executive Director

Wendy Zenker

Main address

2666 Military Rd

Arlington, VA 22207 USA

Show more contact info

EIN

46-3591812

NTEE code info

Senior Centers/Services (P81)

Transportation (Free or Subsidized) (P52)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Surveys indicate that close to 90 percent of persons over the age of 65 would like to continue to live in their own homes as they age. As the daily challenges of living grow, however, seniors often need more support to remain safely and independently at home. Activities that used to be simple – driving, getting groceries, changing a light bulb or smoke detector battery – become tricky, or even hazardous, to do alone. In addition, as seniors age they may lose their ability to drive, careers wind down, friends and family move away, and their worlds become smaller. The resulting social isolation affects both physical and mental health and is a risk factor for a variety of diseases. Consequently, Arlington’s growing senior population who wish to remain in their homes need services and programs that allow them to do so safely and independently, while alleviating social isolation.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Transportation

ANV Volunteers provide services to 350+ members, driving them to medical appointments, grocery shopping, pharmacy, bank, post office and ANV-sponsored outings; delivering food; helping with home chores and technology, and being a friendly visitor or walking buddy. In 2021, ANV fulfilled 2,680 service requests, of which 39% were for Transportation and 33% were for Errands. 97% of member requests were fulfilled. Volunteers donated 8,611 hours and drove 30,064 miles at their own expense. ANV also created a sense of community to reduce social isolation through a weekly speaker series, weekly physical activities like Bocce and TaiChi, and phone check in calls and daily check-ins with particular at-risk members.

Population(s) Served
Seniors

During the two years of the COVID pandemic and continuing in 2022, ANV volunteers are providing Errands for older adults, including delivering food from the Arlington food bank and delivering groceries and prescriptions for members who are still more comfortable staying at home. Additionally, volunteers connect with members through phone calls, daily check-ins for some, friendly visits and walking buddies. ANV is expanding its reach to more lower-income seniors, with 30% of its full members with financial aid.

Population(s) Served
Seniors

Beyond direct services, ANV brings our community together with hundreds of opportunities to engage socially each year. From weekly "coffee and conversations," to dine-arounds at local restaurants, happy hours, sports and exercise, special interest groups, and informative and engaging field trips, ANV members and volunteers enjoy many hours of social time together. All of these activities help to combat social isolation often experienced by seniors. During the Covid-19 pandemic, social events have moved to virtual gatherings with great success. Turnout has actually increased for many events. Volunteers lead technology (including Zoom) training sessions for members. Pop-up picnics with social distancing in neighborhood parks were added in nice weather.

Population(s) Served
Seniors

ANV was receiving an increasing number of requests from members who need help organizing paperwork or decluttering. We decided to train a group of decluttering volunteers. Two volunteers with professional experience in decluttering created an interactive training for those who wanted to help members declutter. The training was held in January 2020 and was attended by about 10 volunteers. The training emphasized that helping members declutter is a delicate undertaking, requiring patience, and developing a rapport with the member, time, and being ok with slow, steady progress. Once the service was announced, several members have requested assistance in decluttering. Only our trained volunteers are assigned to assist in this service, which contributes to keeping members safe and happy in their homes. Volunteers help members donate unwanted items and help to sort through paperwork to determine what needs to be saved and filed.

Population(s) Served
Seniors

Where we work

Awards

Great Nonprofit 2021

Great Nonprofits

Affiliations & memberships

Great Nonprofits 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Volunteers for ANV are vetted with background checks and undergo training. All prospective drivers undergo a driving record check and must show proof of auto insurance. Data are end of year totals.

Hours of volunteer service

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

This metric represents the number of hours donated by ANV volunteers to provide services to members. The data are end of year totals. Downturn in 2020-21 due to pandemic precautions.

Total number of organization members

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Type of Metric

Other - describing something else

Direction of Success

Increasing

Context Notes

Members of ANV are ages 58-100 years old; 73% are female; 43% are 80 years old or older; 68% live alone; 17% represent diverse backgrounds. Data are end of year totals.

Service requests fulfilled

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

39% of all service requests are for transportation. 97% of all service requests are fulfilled. Data are end of year totals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

ANV aims to provide a wide range of programs, events, and services that address the needs of our senior population in Arlington, VA who wish to age-in-place. We provide this assistance via a large corps of dedicated, vetted and trained volunteers who provide services as well as opportunities for social connection for seniors. Beginning in late 2021, ANV embarked on a strategic planning process to identify organizational priorities, and the accompanying plans and tactics, that we will need to increase our reach and impact over the next 5 years. (The new Strategic Plan will be posted later in 2022 on this website.)

ANV's long-term goal is to become an essential part of the service network for Arlington seniors aging in place in all parts of the County, serving a diverse group of seniors according to income, ethnicity, race, and disability. For 2022 our top goals are to: 1) Increase visibility within the community; 2) increase cultural and racial diversity within our membership and volunteer corps; and (3 invest in staff and administrative support systems that build the capacity to achieve our long-term strategic vision to help more seniors age in place safely, with opportunities for meaningful social connection.

Programs and services available to members of ANV include volunteers performing errands (grocery shopping, medication pickup, cleaning supplies) and transportation to medical appointments, groceries, banks, beauty and barber shops. Other services include friendly visits and walking buddies; daily check-ins; simple household help such as changing light bulbs and smoke alarm batteries; technology assistance; decluttering assistance.

Membership in ANV includes access to the above services and also:
- Discounted emergency response system, “Lifeline,” provided through Virginia Hospital Center.
- Subscription to Arlington County 55+ programs that include exercise classes and local travel opportunities via the Arlington Seniors bus.
- Subscription to Washington Consumer Checkbook so that members can obtain information on reliable local service providers.

To reduce social isolation, ANV conducts social gatherings, outings, and educational activities: these include holiday potlucks, health and wellness programs; docent-led tours of local historical or cultural sites; weekly speakers on interesting topics; happy hours; dining out groups, and special interest groups – from gardening to bocce. During the pandemic, ANV shifted many of its activities online, and we have trained our members in how to use Zoom technology to access these meetings and events.

ANV is working to build a diversified portfolio of sustainable funding and a financial model that provides sufficient resources to support ANV growth in line with the new strategic plan.

ANV is in a unique position to be able to provide both direct support and the human connection to make aging in place in Arlington possible. A volunteer-driven operation, ANV has a clear view of the needs of seniors, and working with our partners, can provide more seniors in Arlington with the support, information, and community they need to age in place safely. We have a volunteer coordinator who oversees a growing corps of trained and vetted volunteers ready to help. Each month, more volunteers join ANV and receive training online.

ANV understands the extra challenges that seniors face if on a limited income. From the very beginning, ANV has been committed to not turning anyone away for inability to pay our membership fee of $500 annually. The Founders of ANV established a Financial Aid Fund with an initial anonymous matching gift of $5,000. Since then, without interruption, ANV has been able to provide assistance to all qualified applicants. When the Covid-19 pandemic hit, ANV realized it was in a position (due primarily to its trained corps of volunteers) to extend services to even more of the most at-risk seniors in the County. The pandemic has caused us to build upon our previous success of supporting low-income seniors in-need and at-risk.

Securing dedicated funding for the Financial Aid Fund will be a continuous effort so that ANV can support more low-to-moderate income seniors via subsidized memberships. Our fundraising efforts include seeking gifts and grants from individuals, foundations, and corporations, focused on the need to build up the Financial Aid Fund to serve our most vulnerable seniors. ANV's growing success in obtaining philanthropic grants reflects the community's recognition of ANV's contribution to the health and well-being of seniors. In 2022, we are presenting a webinar on legacy planning to introduce our members to ways to leave legacy gifts to ANV. In addition, we are becoming more closely engaged with corporate Arlington, making ANV more widely known by becoming a member of the Arlington Chamber of Commerce.

ANV is agile in its ability to respond to new needs in its environment. As COVID-19 descended on Arlington, ANV quickly adjusted its spending to match expense to projected income, while placing top priority on helping seniors, especially lower income seniors. ANV also quickly pivoted to providing formerly in-person social activities online and also moved to online training of new volunteers.

ANV is a rapidly growing village. Membership has grown from 205 at end of 2017 to 355 at end of 2021; the number of adult volunteers has grown from 201 in 2017 to 380 at the end of 2021, of whom about 200 are active volunteers. Volunteer training has been moved online, and the process of onboarding volunteers continues to run smoothly.

In 2021, ANV volunteers fulfilled almost 2,700 service requests. Volunteers contributed 8,600 hours and drove 30,000 miles on behalf of our members. The number attending our events totaled 4,488. These figures are down from the previous year due to the safety issues related to Covid-19. We moved many of our events from in-person to online and trained our members how to access the events via their computers.

Requests in 2021 for transportation were almost 40 percent of all requests. About one-third of requests involved errands for groceries, prescription pick-up, or food delivery from the Arlington Food Assistance Center (AFAC). Other services performed included home chores/maintenance; technology support, friendly visitors and phone buddies. Our new phone buddy program has matched over 120 members with volunteers who call periodically for friendly conversation and to ensure the member has what they need to be safe at home.

When the Covid pandemic struck, ANV quickly pivoted to help Arlington's most vulnerable seniors regardless of their ability to pay the membership fee. We currently welcome over 80 of Arlington's most vulnerable lower-income seniors with "temporary" no cost subsidized memberships and another 64 seniors participate in ANV's Discounted Membership program where 80 to 90% of the membership fee is reduced for people with incomes less than $47,250. We are now engaged in outreach to those "temporary" members to fully incorporate them into the ANV family.

ANV's fall Financial Aid Fundraising Campaigns in 2020 and 2021 greatly surpassed our goals, raising almost $30,000 in 2020 to permit ANV to support more lower-income, at-risk and in-need seniors. In 2021, we raised $40,000 in our Fall campaign. We will build upon this success and make growing efforts to obtain grants from foundations and other nonprofits. Fundraising via donations and grants was over $100,000 in 2021.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Arlington Neighborhood Villages
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Arlington Neighborhood Villages

Board of directors
as of 05/31/2022
SOURCE: Self-reported by organization
Board chair

Maureen Markham

Maureen Markham

Larry Padberg

Cheryl Beversdorf

Brenda Cox

John Richardson

Cathy Turner

Connie Sorrentino

Mary Beth Chambers

Christine Dolan

Audrey Kremer

Joseph Matos

Sara Pappa

Susan Wallace

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 5/31/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data