SNOW REDFERN MEMORIAL FOUNDATION

Who are the people you serve with your mission?

We serve youth indirectly, with the exception of the Young Women's Leadership Experience and scholarship recipients. Non-profit organizations receiving our grant funds are the primary population we serve with our mission.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Grant Reports,

How is your organization using feedback from the people you serve?

To inform the development of new programs/projects, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

We recently engaged in an environmental scan, as part of a youth investment study, commissioned to two Nebraska-based researchers. This process included community partners, including grantees, providing input on the data presented and by providing them an opportunity to share input. This data and the input of the participants has led us to redesign our grantmaking programs, specifically to focus on the areas of need that arose from this process.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

By providing community partners and organizations that we have awarded grant funds to, an opportunity to express their opinions and provide recommendations for how systems could best benefit from our grantmaking practices, we have opened the door for transformational growth as partners. This will hopefully produce a shift in perceived power.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

What challenges does the organization face when collecting feedback?

The people we serve tell us they find data collection burdensome, It is difficult to identify actionable feedback,