Visiting Nurse Health Services

Shaping tomorrow's care. Today.

aka Visiting Nurse Association   |   OMAHA, NE   |  www.vnatoday.org

Mission

Visiting Nurse Association (VNA) is a nonprofit organization providing compassionate, high-quality services to better the lives of people in the Omaha and Council Bluffs communities for over 125 years. VNA’s mission is "delivering community-based care that provides peace of mind, quality of life, and independence." Since 1896, VNA has been at the forefront of public health and family service provision by operating innovative programs that serve the unique healthcare and supportive services needs of marginalized individuals and families regardless of the complexity of care or ability to pay.

Ruling year info

1986

President and CEO

James C. Summerfelt

Main address

12565 W CENTER RD SUITE 100

OMAHA, NE 68144 USA

Show more contact info

EIN

47-0690286

NTEE code info

Home Health Care (includes Visiting Nurse Associations) (E92)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

VNA has made it our mission to provide the highest quality of care to everyone regardless of the complexity of care or their station in life. We can do this because of you. VNA strives to address the interrelated issues of poor health, poverty, and intergenerational economic stability, by providing access to healthcare and supportive services for individuals and families.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Home Health Aides

Personal care, bathing and light housekeeping can become very overwhelming to those who are elderly, have disabilities or have chronic health conditions. Home health aide services help individuals maintain their safety and independence while helping delay or prevent the need to transition into a higher level of care, such as a skilled nursing facility.

Population(s) Served
Age groups
Ethnic and racial groups
Family relationships
Health
Social and economic status

Nurses, parent coaches/family support workers, social workers and lactation consultants provide physician-directed home visits, prenatal and post-partum support, and health education services to vulnerable families living in poverty at-risk of poor health, developmental and educational outcomes. The focus is to promote a healthy pregnancy, become knowledgeable and responsible parents, and provide babies with the best possible start.

Population(s) Served
Age groups
Ethnic and racial groups
Family relationships
Health
Economically disadvantaged people

Since 1987, VNA has been the primary public health provider in all Omaha and Council Bluffs homeless and domestic violence shelters, and youth living on the street. We offer nursing services such as health assessment, education, medication compliance, and management of chronic health conditions and mental and behavioral health. VNA nurses work with families to address their unique needs by coordinating community resources and accessing medical services to assist with basic healthcare needs, mental health, child safety, and substance and domestic abuse. The provision of Shelter Nursing services in homeless shelters and permanent supportive housing programs is essential for the homeless to achieve and maintain stability.

Population(s) Served
Social and economic status
Health
Family relationships
Age groups
Ethnic and racial groups

VNA facilitates access to home health care and hospice services to community members who are uninsured or lack resources.

Population(s) Served
Age groups
Ethnic and racial groups
Family relationships
Health
Social and economic status

VNA provides flu and immunizations (including COVID) at community and workplace clinics.

Population(s) Served
Age groups
Ethnic and racial groups
Family relationships
Health
Social and economic status

VNA provides essential preventative health and wellness screening, as well as physical and mental health services to help ensure the overall well-being of students and staff in Omaha area schools. Nurses often provide staff training and work with parents to personalize specific care for students with special needs.

Population(s) Served
Age groups
Ethnic and racial groups
Family relationships
Health
Economically disadvantaged people

Where we work

Accreditations

Home Infusion Therapy Services - Centers for Medicare & Medicaid Services 2021

National Healthy Families America 2022

Iowa Family Support 2022

Awards

BEST PRACTICES PARTNER 2022

Nonprofit Association of the Midlands

Best of Omaha | In-Home Nursing Service 2021

Omaha Magazine

Community Partner of the Year 2018

Metro Area Continuum of Care for the Homeless

Affiliations & memberships

United Way of the Midlands 1923

Nebraska MEDS Coalition 2021

National Home Infusion Association 2021

Share Omaha 2022

Metro Area Continuum of Care for the Homeless 2022

The Compliance Team 2022

Thriving Families Alliance 2022

Healthy Families America 2022

Nonprofit Association of the Midlands 2022

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of vaccines administered

This metric is no longer tracked.
Totals By Year
Related Program

Flu & Immunization Services

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Decreasing

Total number of clients experiencing homelessness

This metric is no longer tracked.
Totals By Year
Related Program

Shelter Nursing

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Decreasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

PROFITABLE REVENUE GROWTH
• Identify revenue generating opportunities
• Expense control
• There is increased revenue in Pharmacy, Healing Motion, and Immunizations
• There is increased direct outreach to individual and corporate donor prospects
• We have identified new grant options and sustained existing relationships
• VNA/ESN staff increase knowledge of budget to be good stewards of organizational resources
RECRUITING AND RETENTION
• Hire and retain a diverse staff
• Increase recruitment of a skilled workforce
• Care for staff in ways that monitor burnout, stress, and self-care
• We develop a diversity and inclusion program
• There is training, development and education to promote individual success and increase overall value to the agency
• Employees participate in creating new ways to promote recognition, communication, and value
COMPANY CULTURE
• Increase employee engagement
• Reinforce values and behaviors
• Encourage and educate through increased communication across multiple levels
• We maintain the employee engagement program with goals to increase engagement and leadership development
• We celebrate wins through all staff emails
• We educate staff about organizational mission and values; we expect ALL staff to take responsibility for organizational growth
DISTINCTION
• Emphasize the uncommon mission and programs of VNA/ESN
• We distinguish the “new” VNA/ESN in all levels of communication to our community, funders, and collaborators
INTEGRATION
• Coordinated VNA/ESN operations provide programming, support, and compassionate care to those in need
• Internally, all staff perceive VNA and ESN programs as one mission
• Externally, we fundraise across all of our nonprofit programs
• We coordinate and consolidate data gathering in a way that reflects consistent organizational goals

Further education for staff on diversity and inclusion

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Our focus today continues a 125-year+ legacy — serving marginalized and under-resourced individuals in Omaha and Council Bluffs who need access to expert and compassionate healthcare and supportive services that provide peace of mind, quality of life and independence.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Community meetings/Town halls, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Program/Service delivery Quality improvement Identify gaps in populations served or service delivery

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback,

Financials

Visiting Nurse Health Services
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Operations

The people, governance practices, and partners that make the organization tick.

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lock

Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Visiting Nurse Health Services

Board of directors
as of 07/25/2022
SOURCE: Self-reported by organization
Board chair

Jason Hansen

American National Bank

Term: 2022 - 2024

Jason Hansen

American National Bank

Richard Secor

The Lund Company

Fawn Bottolfson

Omaha Track

Karen Bruzzano

Great Western Bank

Kelly Butts-Elston

Connections/Southwest 8 Senior Services

Harris Frankel, M.D.

Nebraska Medicine

Elizebeth Murphy

Emspace + Lovgren

Sue Nuss

Nebraska Medicine

Carrie Phillips

Nebraska Methodist Hospital

James Summerfelt

Visiting Nurse Association / Easterseals Nebraska

Sean Winekauf

Mutual of Omaha

Joseph Castellanos

First National Bank of Omaha

Taina Evans

Business Consulting Specialists, Inc.

Jessie Fechner

Methodist Women’s Hospital

Craig Flanagan

WesleyLife

William (Bill) Foley

Erickson Sederstrom P.C., L.L.O.

Roger Kobayashi, M.D.

UCLA School of Medicine

David Lopez

Husch Blackwell

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 7/25/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 02/11/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.