PLATINUM2022

HEARTLAND COUNSELING SERVICES INC

Changing Lives! Healing Hearts! One Day At A Time!

aka Heartland   |   South Sioux City, NE   |  www.heartlandcounselingservices.org

Mission

Our mission at Heartland Counseling Services, Inc. is to provide quality mental health and substance abuse outpatient therapy, education, community service programs, and prevention services to individuals, groups, and families, and to provide consultation to community organizations in the Nebraska counties of Antelope, Boyd, Brown, Burt, Cedar, Cherry, Dakota, Dixon, Holt, Keya Paha, Knox, Pierce, Rock, Thurston and Wayne, as well as, surrounding counties in the states of Iowa and South Dakota.

Ruling year info

1994

Exeuctive Director

Jennifer Jo Jividen Jackson

Main address

PO Box 355

South Sioux City, NE 68776 USA

Show more contact info

Formerly known as

Tri-County Guidance

EIN

47-0763769

NTEE code info

Community Mental Health Center (F32)

Services to Promote the Independence of Specific Populations (P80)

Disaster Preparedness and Relief Services (M20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Heartland Counseling Services, Inc. is trying to expand funding sources for long term sustainability. Currently, we rely on the government for funding that is equivalent to 87% of income. With continual changes in government power and budget cuts, Heartland needs to move to private funding that includes grants, private donations, and fundraisers. Heartland needs to establish and endowment, as well as, a foundation.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Mental Health and Substance Abuse Counseling

We provide individual, group, family, and couples counseling to individuals who may be struggling with their mental health or may have a mental illness. We provide mental health evaluations and counseling. Things that may be addressed in a session could include, but not limited to, the following: anxiety, ADHD, depression, grief, sexual abuse, physical abuse, neglect, trauma, bipolar disorder, schizophrenia, or psychosis. These session may occur at the agency, home, jail, or school.
Some of our therapists specialize in trauma focused therapy, cognitive behavioral therapy, dialectical behavioral therapy, adoption certified therapy, board certified art therapy, and motivational interviewing.

Population(s) Served
Adults

The programming is based on a total of 10 to 12 weeks. The evening program meets from 5:45 P.M. – 8:00 P.M. Monday through Thursdays. Upon the participant’s completion of the intensive treatment phase, they then transfer to participation into the aftercare group. The aftercare group will meet once per week for approximately one hour. This group will be facilitated by a substance abuse counselor/Licensed Mental Health Therapist with experience in Substance Abuse.

Individualized treatment planning for participants, individually and/or family unit, will address understanding of the dynamics of alcohol/drug dependency and strategies for maintaining abstinence from chemical use, as well as focusing on current life problems they are experiencing, learning about the structure and function of families, the roles and dysfunctions that occur as people try to adapt to unhealthy relationships and changing patterns of self-defeating/destructive behaviors.

Population(s) Served
Adults

We provide 24 hour crisis coverage. This is a short-term service which aims to assist adults and youth who are in a crisis, i.e. suicidal, homicidal, and psychotic. The Crisis Responder will screen all crisis calls to assess the severity of the problem. If the Crisis Responder identifies the problem as severe, the Crisis Responder will contact the Licensed Mental Health Therapist on call to request a crisis assessment be conducted. The Licensed Mental Health Therapist may at times request the Crisis Responder be available to accompany him/her to the face-to-face evaluation. The program is designed to prevent hospitalizations and Emergency Protective Custody by wrapping appropriate services around the consumer to allow them the opportunity to remain in the community. Therefore, it is the Crisis Responder’s responsibility to help access appropriate services to assist the consumer which may include, but not be limited to, local Law Enforcement, therapists, medical facilities, domestic violence shelters, substance abuse treatment, food banks, etc. We follow adults for 90 days and youth for 18 months.

Population(s) Served
Adults

The Life Center is a licensed day rehabilitation through the state of Nebraska. This program is for adults 19 and old, with exceptions for teenagers, that may be struggling with mental health and/or substance abuse issues. The FREE program invites individuals to attend Monday through Thursday 9:30-3:30 and Fridays from 9:30-2:30. Individuals who attend make a family style lunch each day, they can do their laundry, there are coping skills groups, they do volunteer work at local non-profits, and get the support they need. Case management is included to all individuals who attend the center.

Population(s) Served
Adults

This program provides wraparound services to adults that may be struggling with severe persistent mental illness or substance abuse issues. The three services above are a drop down service, so CSP is once a week, RSP is once a month, and PSS is as needed. This free service provides help with coping skills, medication management, daily living skills such as cooking and cleaning, transportation, housing, and employment needs.

Population(s) Served
Adults

Heartland Counseling is a host site for tele-psychiatry with Richard Young Outpatient Clinic in Kearney, Nebraska. Our clients receive their medication management with providers from Kearney. Our care coordinator checks in clients, does their vitals, faxes over to Kearney and then the provider meets with the client via web. Tele-psychiatry is done in the O’Neill and SSC offices.

Population(s) Served
Adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Related Program

Mental Health and Substance Abuse Counseling

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The number reported is the number of clients PER YEAR that received therapy/counseling services. It does not include education and groups.

Number of homeless participants engaged in mental health services

This metric is no longer tracked.
Totals By Year
Related Program

Mental Health and Substance Abuse Counseling

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Specific to our Permanent Supported Housing Program which began in March 2020 providing homes, fiscal support, and ongoing case management for 14 chronically homeless individuals with a disability.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Heartland's goals are to establish a good working board of directors that are active, know what they are doing, and be continually involved with fundraising; apply and be awarded with grants; not rely so much on government funding; and establish a foundation. We now have 19 active board of directors and four working committees that include the following: Executive Committee, Finance Committee, Governance Committee, and Fund Development Committee.

Since COVID, Heartland has doubled our staff and is in the process of completing a new facility to handle that growth. We will be moving into our new 20,000 sq ft facility in January 2023.

Heartland's Board of Directors and ED took part in a year long training through Tyson Foods and Siouxland Community Foundation where they will be trained by LaSalle University. This process took a year and it was the best thing that ever happened to our agency. We have 19 active board members along with four active committees. We are now working on our strategic plan action items and look forward to the goals and objectives that come from it. And we are also in the process of building a new facility to handle our growth.

Continual training for both board & staff while staying active and engaged with the community.

We have completed a year long board of directors training. We developed board job descriptions, commitment letters, committees, committee job descriptions, and now have 19 dedicated board members and four active committees. This has been an amazing experience. We reviewed all of policies and procedures, fund development and fundraising to write a strategic plan in November 2019. We are actively working on all items within that strategic plan, including completing the construction of a new 20,000 sq ft facility to accommodate the doubling of our staff size.

Financials

HEARTLAND COUNSELING SERVICES INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HEARTLAND COUNSELING SERVICES INC

Board of directors
as of 12/15/2022
SOURCE: Self-reported by organization
Board chair

Cyd Fleckenstein

Aventure Staffing

Term: 2019 - 2024

Erica Carter

Umonhon Nation Public Schools

Megan Dickinson

Sterling Computers

Matthew Smith

Olsson

Allison Berg

Wells Enterprises

Brian VanBurkum

South Sioux City Police Department

Heather Rochez

Tyson Foods

Helen Sorensen

Retired

Hillary Hawkins

CMBA Architects

Jason Allen

City of Sioux City

Jesus Jimenez

Great West Casualty

JoAnn Gieselman

Growing Community Connections

Josiah Boneschans

City of South Sioux City

Matt Burival

Arbor Care Centers

Nancy Cochrane

F&M Bank

Nikki Nobbe

Great West Casualty

Pam Camarillo

Great West Casualty

Paula Wendte

Northeast Nebraska Telephone Company

Stephanie Hirsch

Joe Morton & Sons Accounting

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 11/4/2019

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

No data

Equity strategies

Last updated: 11/04/2019

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.