Casa for Kids Inc

Who are the people you serve with your mission?

The Court Appointed Special Advocate program (CASA for Kids, Inc.) advocates on behalf of the abused and neglected children in the Juvenile Court System of Washington County, PA. CASA for Kids, Washington trains community volunteers to act as fact-finders and to provide the judge with the most accurate information as it pertains to the child (children). Each CASA volunteer is assigned to one case and the CASA stays on the case until it is closed, often as times this could be 2 years or even longer. Currently, we have 70 CASA volunteers advocating on behalf of 170 children.

How is your organization collecting feedback from the people you serve?

Case management notes,

How is your organization using feedback from the people you serve?

To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

CASA for Kids, Washington has facilitated several direct mail appeals and has secured major gift funding to secure an additional employee to the program side of the organization. This will allow us to advocate for additional children in the juvenile court system.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

Which of the following feedback practices does your organization routinely carry out?

We aim to collect feedback from as many people we serve as possible, We act on the feedback we receive,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,