PROJECT HOME AGAIN

Who are the people you serve with your mission?

Project Home Again serves those in the community that cannot afford to furnish their own homes with the very basics we all need to live with comfort and dignity. Whether they are transitioning from homelessness, escaping domestic violence, are new immigrants, or any other circumstance that could leave someone having to decide between food, health care or a bed to sleep in, PHA is there to let them "shop" free of charge for everything they need to set up a home. We have furniture, household goods, small appliances, and even decor. All of our clients are referred by social workers who conduct a home visit and sit down with the client to access their needs. Their lists are sent to PHA ahead of time so we can ensure we have everything needed prior to the visit.

How is your organization collecting feedback from the people you serve?

Paper surveys, Focus groups or interviews (by phone or in person),

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

Because renting or borrowing a truck or large vehicle is difficult for some of our clients, we not have the option of a boxed mattress, platform bed, and boxed dresser, so that at very least the a client can set up a comfortable bedroom. In a normal sized car, they can easily fit these furniture pieces along with the household furnishings, like comforters, pots and pans, and pillows. We are also exploring kitchen furniture that can be easily transported for clients experiencing this issue.

With whom is the organization sharing feedback?

Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

The only way it has really changed our relationship is that our future clients benefit from the feedback of passed clients since they only visit us one time. With each improvement, we better serve our clients and they leave feeling a sense of pride in their homes.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, Staff find it hard to prioritize feedback collection and review due to lack of time,