PROJECT HOME AGAIN

Turning Houses into Homes

Andover, MA   |  www.phama.org

Mission

Project Home Again provides low-income families, free of charge, with new and gently used household goods, furniture, and small appliances necessary to live with comfort and dignity.

Ruling year info

2014

Founder/President

Nancy Kanell

Main address

PO Box 1236

Andover, MA 01810 USA

Show more contact info

EIN

47-2261131

NTEE code info

(Nonmonetary Support N.E.C.) (W19)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Home Assessment and Furniture/Household Goods Provision

Project Home Again provides low-income families with recycled household goods, furniture, and small appliances necessary to live with comfort and dignity. We partner with social service agencies in northeastern Massachusetts to ensure that your gently used items go directly to those who need them the most.

Population(s) Served

One of the most important things we do at Project Home Again is providing new mattress sets to our clients that have no bed of their own — some are currently sleeping on the floor, sharing with too many family members in one bed, or sleeping on mattresses so old, uncomfortable or unsanitary that they need replacing. Your monetary donation helps give a "good night sleep" to someone in need. It can affect the way they see the whole world, whether achieving more in school, at work, or having the stamina to beat an illness.

Population(s) Served

We believe that all of our clients should be able to prepare healthy meals at home. Unfortunately, many of the kitchen items needed to do so are not donated in nearly the quantity we need to give them to each client that needs them. The social workers we partner with visit each and every one of our clients and let us know exactly what they need.

With your monetary donations, we purchase pots, pans, toasters, toaster ovens, blenders, and coffee makers when we are in short supply. There have been many tears shed when our clients are presented with one of these new items. When you have next to nothing, the blessing of a new set of pots and pans can seem like a miracle!

Population(s) Served

A clean pillow to sleep on is an important item for us to provide for our clients, and since we cannot accept used pillows, our only option is to purchase them. At only $3 per pillow, your donations go a long way to helping us provide the hundreds of pillows we give out each year.

Started to honor a special Papa of one of our volunteers, Papa’s Pillows continues to be an important way for us to bring comfort and dignity into the homes of our clients.

Population(s) Served

One of the most urgently needed items almost every client who visits us needs is a dresser. Because of the very limited number that are donated, we currently have a limit of two dressers per family. Our goal is to be able to provide one dresser for each person who needs one in every home we furnish.

In order to make things better for our families, we have launched a new program called Dresser For Success. With the funds we raise for this program, we will purchase dressers that our clients can put together themselves. Being able to transport them in a box is helpful to clients. Although easy to put together, they are quite sturdy and easily moved if necessary.

Population(s) Served
Homeless people
Low-income people
Victims of crime and abuse
Immigrants
Working poor
Homeless people
Low-income people
Victims of crime and abuse
Immigrants
Working poor
Homeless people
Low-income people
Victims of crime and abuse
Immigrants
Working poor
Homeless people
Low-income people
Victims of crime and abuse
Immigrants
Working poor
Homeless people
Low-income people
Victims of crime and abuse
Immigrants
Working poor
Homeless people
Low-income people
Victims of crime and abuse
Immigrants
Working poor
Homeless people
Low-income people
Victims of crime and abuse
Immigrants
Working poor
Homeless people
Low-income people
Victims of crime and abuse
Immigrants
Working poor
Homeless people
Low-income people
Victims of crime and abuse
Immigrants
Working poor

Where we work

Awards

Non-Profit of the Year 2020

Jeanne D'Arc Credit Union

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

Social and economic status

Related Program

Home Assessment and Furniture/Household Goods Provision

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Each year, we are able to help furnish the homes of more individuals and families. Our continued growth allows us to ensure we have in stock everything our clients need to feel secure and comfortable.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Project Home Again serves those in the community that cannot afford to furnish their own homes with the very basics we all need to live with comfort and dignity. Whether they are transitioning from homelessness, escaping domestic violence, are new immigrants, or any other circumstance that could leave someone having to decide between food, health care or a bed to sleep in, PHA is there to let them "shop" free of charge for everything they need to set up a home. We have furniture, household goods, small appliances, and even decor. All of our clients are referred by social workers who conduct a home visit and sit down with the client to access their needs. Their lists are sent to PHA ahead of time so we can ensure we have everything needed prior to the visit.

  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Focus groups or interviews (by phone or in person),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Because renting or borrowing a truck or large vehicle is difficult for some of our clients, we not have the option of a boxed mattress, platform bed, and boxed dresser, so that at very least the a client can set up a comfortable bedroom. In a normal sized car, they can easily fit these furniture pieces along with the household furnishings, like comforters, pots and pans, and pillows. We are also exploring kitchen furniture that can be easily transported for clients experiencing this issue.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    The only way it has really changed our relationship is that our future clients benefit from the feedback of passed clients since they only visit us one time. With each improvement, we better serve our clients and they leave feeling a sense of pride in their homes.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

PROJECT HOME AGAIN
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

PROJECT HOME AGAIN

Board of directors
as of 2/26/2021
SOURCE: Self-reported by organization
Board chair

Heather Rosenfeld

Crestcom International - Rosewood Associates

Term: 2021 - 2025

Jane Waldman

Retired Teacher

David Trachtenberg

Trachtenberg Transportation

Aneela Qureshi Rafiq

International Institute of New England

Charlie Duerr

DCU

William Andrews

Compass Realty

Susan Coneeny

Retired/Finance

Anne Shannon

59 Park Street

Delania McCarter

Supportive Care

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 02/22/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data