PLATINUM2023

OPERATION PATHWAYS INC

Washington, DC   |  www.operationpathways.org

Mission

Operation Pathways seeks to transform affordable housing communities through innovative programs that engage, empower, and support residents to achieve the future they desire.

Ruling year info

2015

Principal Officer

Ken White

Main address

1090 Vermont Ave, NW

Washington, DC 20005 USA

Show more contact info

EIN

47-2897977

NTEE code info

Human Service Organizations (P20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Operation Pathways (OP), a subsidiary of NHPF, works to transform affordable housing communities through resident services that empower and support residents. In 2021 the U.S. had a shortage of 7.3M rental homes affordable available to renters with extremely low incomes – incomes at or below either the federal poverty guideline of $30,000 for a family of four or 30% of their area median income, whichever is greater. Only 33 affordable and available rental homes exist for every 100 extremely low-income renter households. And more than half of extremely low-income households pay more than 50% of their income on housing. Quality affordable housing is a critical social determinant of health. However, housing alone is not enough to ensure economic mobility for persons in low-income households. Studies show that resident services can bridge gaps within a city’s services and promote the health and well-being of residents, and, while doing so, uplift entire communities.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Pathway to Academic Achievement

Pathway to Academic Achievement focuses on the educational needs of participants. Operation Pathways promotes academic success and lifelong learning as a means to break the cycle of poverty, increase economic mobility, and improve quality of life. Examples of programs offered in this category are:

Afterschool and Summer Camp Programs
Teen Programs
Adult Education

Population(s) Served
Adults
Children and youth
Economically disadvantaged people

Pathway to Financial Stability educates participants in sound financial practices to increase income, decrease expenses, and build assets. Our PFS services have nine pillars: Secure/Stable Employment, Stable Housing, Seeking Benefit Services, Financial Education, Getting Banked, Savings, Tax Filing Assistance, Asset Building, and Debt Management. Some examples of programs offered in this category include:

• Financial Education
• Workforce Development Computer Labs
• Summer Internship Programs

Population(s) Served

Pathway to Healthier Living promotes activities and lifestyles that lead to physical, psychological, and emotional well-being for individuals and communities. The PHL services focus on eight essential areas of health and wellness: health testing/assessments, physical fitness activities, lifestyle change/diet, prevention/safety strategies, awareness/health education, stress relief strategies, emotional well-being and disease management strategies.
• Mental, Physical, Nutritional, & Emotional Well-Being Programs
These programs encourage and promote active lifestyles by providing regularly scheduled workshops, healthy meals, and exercise activities for participants of all ages. Activities can include fitness education, weight training, stress reduction techniques and nutrition classes. These programs focus on addressing the common health needs of individuals from low to moderate income households.

Population(s) Served
Adults
Children and youth
Extremely poor people
Low-income people
Working poor

Pathway to Aging in Place provides and coordinates programs and services that give senior residents the support system to live independently as they age. Operation Pathways seeks to make senior housing communities places of joy, vitality, and security. With a focus on healthier living, financial security, and social connectedness, the programs and services of Pathway to Aging in Place improve the overall quality of life in senior communities. Issues addressed through this pathway include, but are not limited to, identity theft prevention, staying active while aging, will/trust/estate planning, lifelong learning, technology education, and fall prevention.

Population(s) Served
Extremely poor people
Low-income people
Working poor
Extremely poor people
Low-income people
Working poor
Extremely poor people
Low-income people
Working poor
Seniors

Where we work

Affiliations & memberships

Certified Organization for Resident Engagement & Services 2015

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of homebuyers/tenants with low incomes receiving housing subsidies as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Families, Parents, Multiracial people, Adults

Related Program

Pathway to Financial Stability

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Housing stability is one of the hallmarks of our programming. This year, our RSCs worked with community members, and partnered with a number of private, non-profit, and government organizations.

Number of residents participating in health living program and services.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Multiracial people, Economically disadvantaged people, People with disabilities, Immigrants, Adults

Related Program

Pathway to Healthier Living

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This year, mental, and emotional wellbeing of residents was a focal point for Operation Pathways programming.

Number of personal development plans in place

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Multiracial people, Economically disadvantaged people, Families, Parents

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of youth receiving services (e.g., groups, skills and job training, etc.) with youths living in their community

This metric is no longer tracked.
Totals By Year
Population(s) Served

Multiracial people, Children and youth, At-risk youth, Low-income people

Related Program

Pathway to Academic Achievement

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This year, 883 youth community members participated in education programs, and 1290 participated in youth development programs across our properties.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Operation Pathways (OP) is the resident services subsidiary of The NHP Foundation (NHPF), and our mission is to transform affordable housing communities through innovative programs that engage, empower, and support residents to achieve the futures they desire.

OP has 25 years of experience providing programs and services to residents living in NHPF’s affordable housing communities. OP develops and implements the programs and services that are resident-focused, impactful, innovative, and place-based. Through our work, we envision vibrant, collaborative communities where neighbors help neighbors and families thrive. Today, Operation Pathways serves over 5,000 residents annually across 31 properties in 16 states and the District of Columbia.

From an organizational perspective, OP is working to expand it's internal capacity so that we can provide the highest quality programming across all 31 of our sites. Developing effective new approaches to resident services, improving internal structures, diversifying funding sources, and increasing increasing recognition of our brand will equip OP to provide the best resident services possible and expand our reach.

From a resident services perspective, OP is working to increase resident leadership and voice in programs utilizing a Family Centered, resident focused approach to program development, implementation and evaluation. We strive to increase resident voice through the Operation Pathways Advisory Council located at each property, and by increasing resident engagement through marketing efforts and personal outreach.

Operation Pathway's Model is strength based, resident centered, and scalable.

Through a Family-Centered Coaching (FCC), approach to services, OP engages with and assists families experiencing poverty and other hardships to problem-solve together working towards the future the residents’ desire. FCC, the recently instituted OP service delivery model created with the support of the Kellogg Foundation, is grounded in the belief that families have strengths and power within and know best what goals they want to achieve. Our resident services coordinators/coaches use goal setting, motivational interviewing, and strength-based case-management to address obstacles preventing residents from achieving their own personal goals and ensuring long term financial stability.

OPs programming is categorized into four focus areas, with each ‘Pathway’ offering opportunities to build skills and overcome common obstacles that many families encounter. These focus areas are Pathway to Academic Achievement; Pathway to Financial Stability; Pathway to Healthier Living; and Pathway to Aging in Place. Through on-site resident services coordinators (RSC), OP works one-on-one with residents to address underlying issues that are impacting their lives and connects them to resources. This human connection and resident-centric model is the heart of our work.

OP is a Certified Resident Engagement & Services (CORES) Certified affordable housing service providers based on the strength and quality of their infrastructure, systems, programs and services.

Resident Services Coordinators represent OP in each community, and offer individualized coaching, through Family-Centered Coaching (FCC), to empower residents to overcome challenges and achieve their goals.
Operation Pathways’ programming is categorized into four focus areas, with each ‘Pathway’ offering opportunities to build skills and overcome common obstacles that low-income families encounter. These focus areas are Pathway to Academic Achievement; Pathway to Financial Stability; Pathway to Healthier Living; and Pathway to Aging in Place.

Through our on-site resident services coordinator (RSC), Operation Pathways works one-on-one with residents to address underlying issues that are impacting their lives and connects them to resources. This human connection and resident-centric model is the heart of our resident services work.

Operation Pathways (OP), an affiliate of the NHP Foundation (NHPF), has 25 years of experience providing programs and services to residents living in NHPF’s affordable housing communities. OP’s approach to delivering quality programs and services is based on a philosophy that is resident-focused, impactful, innovative, and place-based. Resident services coordinators assess the strengths and needs of each community and provide or connect community members to opportunities that supports them in improving their quality of life. The coordinators represent OP in each community and offer one-on-one individualized coaching to residents through a strength-based approach called Family-Centered Coaching. This empowers residents to overcome challenges and achieve their goals.
 
OP is a CORES-certified resident services provider and was the first resident services provider in the country to receive this distinction. CORES certification is awarded to affordable housing service providers based on the strength and quality of their infrastructure, systems, programs, and outcomes.

Operation Pathways, NHPF’s resident services subsidiary, is its own 501(c)(3) not-for-profit corporation and consistently increases and improves their on-site resident services. Through Family-Centered Coaching (FCC), OP engages with and assists families experiencing poverty and other hardships to problem-solve together. OP strives to significantly impact the lives of residents across the thirty-one communities in our portfolio.

In 2022, Operation Pathways made a commitment across our portfolio to increase resident engagement and agency. This included efforts to create opportunities for residents to inform, plan, lead, evaluate and participate in community events or programs. This was facilitated through Operation Pathways Resident Advisory Council Meetings, OP resident feedback surveys, residents meetings with property management teams, and with the help of resident leaders and volunteers.

In 2022, OP’s Resident Services Coordinators (RSCs) conducted outreach to engage 9,836 residents from 5,047 households, serving 72% of households and 59% of the residents. We also e expanded our Family Centered Coaching programming, serving 301 residents in individual or family coaching relationships. In addition, through piloting a co-designed process to ensure resident voices and desires were at the forefront of service delivery.

Some other achievements include - expanded the health programing reaching 4,610 residents; delivered 4,553 meals to 1,952 residents; provided vaccination clinics to 413 residents; RSCs secured $608,851 in rental assistance to keep families housed; expanded the teen internship program at our multi-family sites to help 19 teens prepare for careers; and certified all new staff in the FCC approach to further build a culture of coaching.

We made strides in expanding organizational capacity through the hiring of the first Director of Resource Development who's primary focus will be helping to increase awareness about Operation Pathways and diversify funding sources.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome

Financials

OPERATION PATHWAYS INC
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Operations

The people, governance practices, and partners that make the organization tick.

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

OPERATION PATHWAYS INC

Board of directors
as of 05/22/2023
SOURCE: Self-reported by organization
Board chair

Richard Burns

The NHP Foundation

Shay K. Dugan

TM Associates Management

Carlos A. Gonzales

The NHP Foundation

Stephen M. Green

The NHP Foundation

Eric W. Price

The NHP Foundation

Charu Singh

Emergent Capital Partners

Thomas G. Vaccaro

The NHP Foundation

Joseph P. Wiedorfer

The NHP Foundation

Cherie Santos-Wuest

Celadon Venture Advisors

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 3/28/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

Equity strategies

Last updated: 04/14/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.