International Neighbors
Connecting Cultures & Community
Programs and results
What we aim to solve
International Neighbors addresses the problems faced by Charlottesville's local refugee community, particularly those stemming from a lack of language and living in isolation. International Neighbors also addresses the problem faced by natives in our local community, as they are unaware that almost 6% of our city is comprised of resettled refugee neighbors.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
HOME
International Neighbors' HOME programs helps families with some of the needs that remain upon completion of the initial resettlement process. Our goal in this program area is to help new neighbors feel equipped and secure in their homes. Through partnerships with local stores, International Neighbors provides items such as furniture, cultural cookware, seasonal clothing, computers, televisions, tool-kits, bicycles, and first aid kits for families.
HEALTH
International Neighbors believes that health and wellness are of utmost importance to attaining a successful and pain-free life. Most resettled refugees have never experienced preventative health care measures such as dental or exercise programs. Our HEALTH programs help new neighbors access resources that they are unfamiliar with in order to live in a way that is healthy in mind, body, and spirit.
COMMUNITY
Community programs help families build social networks, enhance cross-cultural understanding, and develop lives in a new land in which they feel connected, welcomed, and knowledgeable. International Neighbors matches locals with newly resettled refugees as Great Neighbor Guides, and IN hosts monthly theme-based events (Great Neighbor Gatherings) within neighborhoods that are open to the public. Community programs strive to celebrate our global community by offering opportunities for integration and interaction.
CAREER
International Neighbors' CAREER programs help adults become more successful through employment and education opportunities. Job training, higher education, in-home English instruction, and driving lessons are a few of the skills we help newcomers acquire in order to enhance career opportunities. IN also assists with U.S. citizenship process when clients have lived in the United States for at least five years.
Where we work
Affiliations & memberships
Hello Neighbor Network 2019
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Total number of volunteer hours contributed to the organization
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth, Social and economic status, Work status and occupations
Related Program
COMMUNITY
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of people on the organization's email list
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Ethnic and racial groups, Health, Work status and occupations, Children and youth
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of overall donors
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth, Ethnic and racial groups, Social and economic status, Adults, Health
Type of Metric
Context - describing the issue we work on
Direction of Success
Holding steady
Number of testimonies offered
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth, Adults, Health, Ethnic and racial groups, Social and economic status
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of media partnerships developed
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth, Ethnic and racial groups, Health, Social and economic status
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
International Neighbors connects closely with refugees and SIVs (Special Immigrant Visa holders, who worked alongside U.S. military during the conflicts in Afghanistan and Iraq) who have been invited by the federal government to begin new lives in Charlottesville, VA. IN is keenly aware of the struggles endured by our newest neighbors, some of whom have chosen suicide or returned to the dangers of their homeland after losing hope in our town. The mission of International Neighbors is to provide our refugee and SIV neighbors with a network of support services, people, and opportunities that fosters progress along their path to independence and productive citizenship. Networks are crucial to success for all human beings, and particularly for these vulnerable individuals who fled danger and persecution, and were forced to leave all prior networks behind.
What are the organization's key strategies for making this happen?
International Neighbors strives to equip new Americans with tools and opportunities that would otherwise not be attainable. Through grants, private donations, and commitment from volunteers, we offer the following:
-Great Neighbor Guides: We match a refugee/SIV family or individual with a local family or individual. Great Neighbor Guides serve as friends who help along the path of independence. Often times a weekly visit turns into clarity regarding bills or other important documents that are confusing due to language. International Neighbors offers frequent outings with all Great Neighbor Guide pairs in conjunction with our community partners.
-Kids in Camps/Extracurriculars: Refugee/SIV families work extremely hard, often at multiple jobs, in order to afford the high cost of rent in Charlottesville. They have no extra money to afford their children summer and after-school activities that most American children enjoy. This strategy increases the participant's level of language, as well as creating bonds with fellow peers.
-Driving the Dream: the strategy for this program is to assist participants in achieving independent mobility, no longer depending on lengthy and unreliable public transportation. International Neighbors provides professional driving lessons, assists new neighbors in earning driver's licenses, and- when vehicles are donated- automobile ownership.
-Bilingual Buddies: We match a native speaker with an English language learner, for weekly lessons within the home of the learner. This is extremely important as most learners are isolated women at home with small children. Formal English classes offered in our town are cost-prohibitive, and learners must rely on public transportation, which is subpar.
What are the organization's capabilities for doing this?
International Neighbors is an entirely volunteer led organization. The Board of Directors (eight individuals) is highly involved, as is our Village of Volunteers which consists of 253 people. We are all very hands on, working directly within neighborhoods and with community partners. Passion is what drives each of us, with the mission of social justice for our city's newest neighbors. International Neighbors has committees for each program area, with a Committee Chair that reports to the Board The Chair of each Committee sends weekly updates and is always available by phone. The support of our community has been amazing, with business and other organizations offering supports and partnerships.
What have they accomplished so far and what's next?
International Neighbors has grown tremendously since our launch in 2015. Each year has seen at least double the amount of donations, volunteers, and clients. We have a steady waiting list of people who want to be involved or assisted by IN, but our limited capacity keeps us from being able to train or serve them. In less that three years we have:
-Acquired a Bus (grant-funded)
-Acquired Rental Space (grant-funded)
-Been Beneficiary of twelve special events
-Received 32 Donated Vehicles, given to Neighbors
-Offered over 1000 Hours of Professional Driving Lessons
-Assisted 73 Adults with Dental Care (as this is not Medicaid Covered)
-Introduced 112 Children to Dental Practice and frequent Dentist Visits
-Advocated to Landlords and Slumlords when neighbors lived in squalor
-Been featured on National Public Radio (https://www.npr.org/2018/03/09/577353905/90-days-to-start-a-new-life-for-refugees-in-the-u-s-what-happens-next)
-And so much more!
We have been Great Neighbors and provided opportunities for many more neighbors to be great as well.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
International Neighbors serves recently resettled refugees and SIVs (Special Immigrant Visa recipients) in the Greater Charlottesville Area.
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How is your organization collecting feedback from the people you serve?
SMS text surveys, Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve,
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What significant change resulted from feedback?
We implemented a food security program that supports a local farm able to grow food that is culturally appropriate to the clients we serve.
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With whom is the organization sharing feedback?
The people we serve, Our board, Our community partners,
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How has asking for feedback from the people you serve changed your relationship?
Asking for feedback from the community we serve puts our refugee neighbors in the driver's seat, giving them the autonomy and integrity to make their own decisions. Whether we're providing housing or other resources like furniture and clothing, our refugee neighbors are encouraged to share what works best for them and their families- from the beginning to the end of that process.
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,
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What challenges does the organization face when collecting feedback?
Language Barriers,
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
International Neighbors
Board of directorsas of 12/28/2022
Mr. Charles Lunsford
International Neighbors, Inc.
Term: 2018 - 2022
Keven Lindemann
S&P Global
Amy Gleason
S&P Global
Heidi Graham
Shine
Ahmed Mikhlif
SafeLite
Khatool Masoudi
Erika Gennari
Commonwealth Senior Living
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
We do not display disability information for organizations with fewer than 15 staff.
Equity strategies
Last updated: 04/23/2020GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.