Human Trafficking Institute Inc.

Who are the people you serve with your mission?

Victims of Human Trafficking

How is your organization collecting feedback from the people you serve?

Focus groups or interviews (by phone or in person), Survivor consultation ,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

The Human Trafficking Institute gathers input from trafficking survivors in the design of new and existing programs to understand their experiences of engaging with the justice system and seek areas to improve the experiences of other survivors based on their input. This input is used to inform training, training materials and project activities throughout the project.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

The Human Trafficking Institute aims to ensure victims of human trafficking receive proper care and services and limit retraumitization as their case goes through the criminal justice system. By receiving feedback and consultation of past survivors on their experiences, we then inform our programs to be victim-centered in ways we know to be effective.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,