BIG CYPRESS GERMAN SHEPHERD RESCUE INC

Who are the people you serve with your mission?

General Public, Adopters, Fosters, Volunteer, Sponsors, Donors, Shelters, Business Partners and Advocates We continue to reach out to those listed above to be sure that we are being transparent and informative in the most effective ways possible through email, text groups , events and social media. We are always

How is your organization collecting feedback from the people you serve?

SMS text surveys, Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

Using a group messaging app we grouped our volunteers by their interests ie volunteering fostering and board members so that our information is created and sent out immediately for better communication. This has helped us to quickly notify these groups of incoming rescues and or needs which has helped efficiency and timing.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

Asking for feedback has made our organization stronger and made it much easier to find and eradicate problems and weaknesses in a timely manner.

Which of the following feedback practices does your organization routinely carry out?

We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,