FAMILY RESOURCE NAVIGATORS

aka FRN   |   San Leandro, CA   |  www.familyresourcenavigators.org

Mission

Family Resource Navigators (FRN) is a parent-to-parent agency serving families of children with developmental delays, social-emotional concerns, and disabilities in Alameda County. FRN helps families connect to and advocate for the services families need to thrive, on an individual and systemic level.

Ruling year info

2016

Executive Director

Eileen Crumm

Operations Director

Kausha King

Main address

291 Estudillo Ave

San Leandro, CA 94577 USA

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Formerly known as

Family Resource Network

EIN

47-5477207

NTEE code info

Family Services (P40)

Human Services - Multipurpose and Other N.E.C. (P99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

FRN works with families with a child with a developmental delay, disability or special health care needs. These families can face a lot of challenges. They need to find and advocate for services they need for their child. This means learning about systems that serve kids, and learning to advocate. This can be hard for anyone, but is particularly challenging if they are newcomers to the US or English language learners. Having a child with a special need can also be stressful and isolating, and families need spaces to go for support and community. Family and friends often do not understand the time, resources and energy that go into raising a child with special needs. Families need the opportunity to get support, and to give to support to each other. Parents also need a voice in influencing the systems that serve their children, as they may not meet the needs of all the families. Parents and family members need leadership skills, and opportunities to be heard.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

CCS Family Navigation

CCS Family Navigation provides peer to peer family navigation to children with medical complexity in Alameda​ County. Families raising children with special needs face a daunting task. To get what their children need for their health and well-being, parents must be able to navigate fragmented and multiple systems, including medical (physical and mental health), educational (school district services), developmental (Regional Center), financial supports (such as In-Home Supportive Services or Supplemental Security Income) and basic needs. However, most families have no idea of where to start, and often turn to their pediatricians for help in getting their children these services. Most physicians have neither the time nor the expertise to provide this support to families. We call this service Family Navigation, and it focuses on teaching families how to connect with community services for their child with special needs. Family Navigation is a peer-to-peer service, where trained family members teach others to navigate systems to get the services and supports that children with special needs require.

Population(s) Served
Families
People with diseases and illnesses

In partnership with First Five Alameda County, FRN provides multi-lingual support to families with a child (birth to 5) with a developmental concern. Family Navigators help educate parents about and connect them to available services for their children. Services are available in English, Spanish, Mam, Cantonese and Arabic.

Population(s) Served
Infants and toddlers
People with disabilities

FRN provides one on one peer support to families with infant and toddlers with developmental delays. In addition, FRN provides support groups, playgroups and workshops for families.

Population(s) Served
Families
Infants and toddlers

FRN provides one on one peer assistance to families with a child who is eligible (or who needs to apply for) services from Regional Center of the East Bay. Services are available to families who speak Spanish, Arabic, Farsi, Dari and Hindi. FRN staff help teach families to connect to and advocate for services in the community and from the regional center.

Population(s) Served
Families
People with disabilities

Across our programs, FRN offers opportunities for family members to train to be leaders in the community. This includes leadership classes like Project Leadership and IEP Mentors, as well as opportunities to joint Family Advisory and other stakeholder committees.

Population(s) Served
Families
People with disabilities

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Family Resource Navigators (FRN) is a parent-staffed and parent-led agency serving families of children with developmental delays, social emotional concerns and disabilities in Alameda County.Our mission is to support families of children with special needs in Alameda County and empower them to access and improve systems that serve children.

FRN has three main strategies -- one on one peer family navigation, trainings/groups for support, and parent leadership, One on one peer family navigation means that all staff are family members with experiential and learned knowledge about systems and advocacy. They coach and support family members to connect to and advocate for services. This can be a phone call or two, or may take place over a matter of months. Family Navigators stay with a family until a child is connected to services, or the family thinks they can handle on their own.

Trainings and group activities offer a mixture of learning and social support activities for parents and family members, allowing them to connect with each other and form natural social supports. Parents from FRN's leadership programs organize and facilitate most group activities. FRN offers leadership trainings in system change, advocacy and being a peer parent.

FRN Parent leadership offers opportunities for family members to become system advocates. FRN offer opportunities for parents to change the systems that serve families -- or be a community leader that helps families. FRN trainings between 20-50 family leaders each year focusing on family members who are bi-cultural and bi-lingual. Some of these family leaders then join FRN's governing board or staff. This strategy has helped FRN build a very diverse workforce, the agency current is able to help families in 12 different languages.

FRN staff are well equipped to meet these goals. FRN is a parent directed and parent led agency, we are the families that we serve. Staff have been system advocates, parent leaders, support group leaders themselves. Staff have also had to advocate for their own children. FRN adds to this rich experiential knowledge through extensive training for staff in all systems that serve children with developmental delays and disabilities. Staff attend a minimum of 5 trainings per year on working with families and the way systems work. New staff attend a 20 session training class that goes through all the agencies/services that work with our families. Furthermore, all staff are trained in the Strengthening Families approach -- and work on building resilience and capacity in the families we serve.

FRN staff work with about 2000 families in any given year. Last year, FRN had 1,833 face-to-face meetings with families; 15,221 exchanges with families by text, phone or email and 3,167 calls to therapists, agencies and schools for a family. Last year -- FRN staff helped families get connected to school district services (over 650), get advocacy training (almost 1000), find subsidized child care (over 100), enroll in Medi-Cal (over 80) and get help taking care of their child at home from In Home Supportive Services (over 100) -- to name a few. More importantly, in surveys families tell us that FRN staff are respectful of their culture (100%), helped them become more knowledgeable about systems (92%) and become better advocates for their children and families (95%).

Financials

FAMILY RESOURCE NAVIGATORS
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

FAMILY RESOURCE NAVIGATORS

Board of directors
as of 7/27/2021
SOURCE: Self-reported by organization
Board chair

Sujatha Ranganathan

Mark Chekal-Bain

Parent/California State Assembly

James Ricks

Parent/Retired

Jan Grossman

Advocate

Feda Almaliti

Parent/Advocate

Laurie Soman

Policy Analyst/Lucille Packard

Daniel Vasquez

Parent Partner/UCSF Benioff Children's Hospital

Sumita Kaira

Parent/Physician

Cheri Hatanaka

Parent/Attorney

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 07/27/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

The organization's co-leader identifies as:

No data

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data