Human Services


aka FRN

San Leandro, CA


Family Resource Navigators (FRN) is a parent-to-parent agency serving families of children with developmental delays, social-emotional concerns, and disabilities in Alameda County. Our mission is to mentor and support families. Our aim is to empower them to navigate and improve systems that serve children.

Ruling Year


Executive Director

Eileen Crumm

Assistant Director

Kanakavalli Kannan

Main Address

291 Estudillo Ave

San Leandro, CA 94577 USA

Formerly Known As

Family Resource Network


Family support, Parent leadership, Family navigation





Cause Area (NTEE Code)

Family Services (P40)

Human Services - Multipurpose and Other N.E.C. (P99)

IRS Filing Requirement

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Programs + Results

What we aim to solve

FRN works with families with a child with a developmental delay, disability or special health care needs. These families can face a lot of challenges. They need to find and advocate for services they need for their child. This means learning about systems that serve kids, and learning to advocate. This can be hard for anyone, but is particularly challenging if they are newcomers to the US or English language learners. Having a child with a special need can also be stressful and isolating, and families need spaces to go for support and community. Family and friends often do not understand the time, resources and energy that go into raising a child with special needs. Families need the opportunity to get support, and to give to support to each other. Parents also need a voice in influencing the systems that serve their children, as they may not meet the needs of all the families. Parents and family members need leadership skills, and opportunities to be heard.

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

CCS Family Navigation

HMG Family Navigation

Early Start Family to Family Support

Multiingual Family Navigation

Parent Leadership

Where we work

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have they accomplished so far and what's next?

Family Resource Navigators (FRN) is a parent-staffed and parent-led agency serving families of children with developmental delays, social emotional concerns and disabilities in Alameda County.Our mission is to support families of children with special needs in Alameda County and empower them to access and improve systems that serve children.

FRN has three main strategies -- one on one peer family navigation, trainings/groups for support, and parent leadership, One on one peer family navigation means that all staff are family members with experiential and learned knowledge about systems and advocacy. They coach and support family members to connect to and advocate for services. This can be a phone call or two, or may take place over a matter of months. Family Navigators stay with a family until a child is connected to services, or the family thinks they can handle on their own. Trainings and group activities offer a mixture of learning and social support activities for parents and family members, allowing them to connect with each other and form natural social supports. Parents from FRN's leadership programs organize and facilitate most group activities. FRN offers leadership trainings in system change, advocacy and being a peer parent. FRN Parent leadership offers opportunities for family members to become system advocates. FRN offer opportunities for parents to change the systems that serve families -- or be a community leader that helps families. FRN trainings between 20-50 family leaders each year focusing on family members who are bi-cultural and bi-lingual. Some of these family leaders then join FRN's governing board or staff. This strategy has helped FRN build a very diverse workforce, the agency current is able to help families in 12 different languages.

FRN staff are well equipped to meet these goals. FRN is a parent directed and parent led agency, we are the families that we serve. Staff have been system advocates, parent leaders, support group leaders themselves. Staff have also had to advocate for their own children. FRN adds to this rich experiential knowledge through extensive training for staff in all systems that serve children with developmental delays and disabilities. Staff attend a minimum of 5 trainings per year on working with families and the way systems work. New staff attend a 20 session training class that goes through all the agencies/services that work with our families. Furthermore, all staff are trained in the Strengthening Families approach -- and work on building resilience and capacity in the families we serve.

FRN is committed to evaluation and continuous quality improvement. FRN frequently surveys families and measures whether our work is making a difference for families. FRN surveys ask about quality of service, cultural responsiveness and whether you would recommend FRN to a friend or family member. Survey also track whether families feel like they know more about systems after working with us and whether they are more confident in advocating for their child. In addition to collecting hundreds of surveys each year, FRN also invites community members to give feedback in focus groups and advisory committees. All of this information goes into staff training/supervision and program design. This is how FRN keeps the quality of service high, and makes sure families get what they need.

FRN staff work with about 2000 families in any given year. Last year, FRN had 1,833 face-to-face meetings with families; 15,221 exchanges with families by text, phone or email and 3,167 calls to therapists, agencies and schools for a family. Last year -- FRN staff helped families get connected to school district services (over 650), get advocacy training (almost 1000), find subsidized child care (over 100), enroll in Medi-Cal (over 80) and get help taking care of their child at home from In Home Supportive Services (over 100) -- to name a few. More importantly, in surveys families tell us that FRN staff are respectful of their culture (100%), helped them become more knowledgeable about systems (92%) and become better advocates for their children and families (95%).

External Reviews



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The people, governance practices, and partners that make the organization tick.

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  • A Pro report is also available for this organization.

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Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization


Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?



Has the board conducted a formal, written assessment of the chief executive within the past year?



Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?



Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?



Has the board conducted a formal, written self-assessment of its performance within the past three years?


Organizational Demographics

In order to support nonprofits and gain valuable insight for the sector, GuideStar worked with D5—a five-year initiative to advance diversity, equity, and inclusion in philanthropy—in creating a questionnaire. This section is a voluntary questionnaire that empowers organizations to share information on the demographics of who works in and leads organizations. To protect the identity of individuals, we do not display sexual orientation or disability information for organizations with fewer than 15 staff. Any values displayed in this section are percentages of the total number of individuals in each category (e.g. 20% of all Board members for X organization are female).

SOURCE: Self-reported by organization


Race & Ethnicity

Sexual Orientation

We do not display sexual orientation information for organizations with fewer than 15 staff.


This organization reports that it does not collect this information for Board Members, Senior Staff, Full-Time Staff and Part-Time Staff.

Diversity Strategies

We track retention of staff, board, and volunteers across demographic categories
We track income levels of staff, senior staff, and board across demographic categories
We track the age of staff, senior staff, and board
We track the diversity of vendors (e.g., consultants, professional service firms)
We have a diversity committee in place
We have a diversity manager in place
We have a diversity plan
We use other methods to support diversity
Diversity notes from the nonprofit
We have a parent leadership program focusing on bilingual/bicultural community members. FRN hires almost exclusively from this very diverse group.