HTX H.O.P.E. Haven

Moving people from crisis to lifelong self-sufficiency.

aka H.O.P.E. Haven   |   Houston, TX   |  www.hhaven.org

Mission

Helping Others Pursue Excellence through the love of Jesus and the Hope of a future.
What we do...
Moving people from crisis to lifelong self-sufficiency.
How we do it...
To get each person out of crisis and fuel them to rebuild through mental, physical, and spiritual healing.
To empower each person to self-sufficiency and provide them with positive lifelong support relationships.
To create "HOPE in a Box" that offers a proven framework for community leaders around the world to heal people out of homelessness.

Ruling year info

2016

Executive Director

Kristyn Stillwell

Main address

14511 Falling Creek #301

Houston, TX 77014 USA

Show more contact info

EIN

47-5558933

NTEE code info

Homeless Services/Centers (P85)

Alliance/Advocacy Organizations (F01)

Christian (X20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

We reach out to the homeless and the people who are on the verge of becoming homeless and help them get the resources they need to get out of crisis and move to self sufficiency. We do this by building relationships built on trust so that we can help uncover the real barriers keeping people stuck in poverty. Once we identify the barriers then we help them overcome the barriers by locating resources available to help and make sure that the resources are accessible to the people who need them. We monitor their results and track them to a path of self-sufficiency and success. We are building a Success community where they can feel their continued success is important to our success.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Daily Outreach

We hit the streets M-Th and engage the people living on the streets in our area and meet them at their place of need. We build relationships based on trust so we can empower them to change their circumstances

Population(s) Served
Homeless people
Substance abusers

This is the process of taking a friend from the street out of the place they were living and into the programs they need to get over the obstacles that keep them homeless.

Population(s) Served
Homeless people
Unemployed people

This is the mentoring program that help our friends have a support network to keep up the positive life changes. This is their new friends to hang with or talk to.

Population(s) Served
Homeless people
Unemployed people

The program where we teach other churches and organizations to reach out and connect with the homeless and underprivileged in their community.

Population(s) Served
Adults

Where we work

Awards

Service Award 2020

Graced Ministry

Affiliations & memberships

BBB Winner of Distinction 2019

Videos

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Homeless people, Unemployed people

Related Program

Client Transition Phase

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We work at helping people get stable housing for homeless and people on the verge of becoming homeless. We work with the HUD definition of homeless, but we also help people who are literally homeless

Total number of clients experiencing homelessness

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Daily Outreach

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients for whom the transition plan is fully implemented (including receipt of all services as planned)

This metric is no longer tracked.
Totals By Year
Population(s) Served

Social and economic status

Related Program

Client Transition Phase

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Moving people from crisis to lifelong self-sufficiency.
Get each person out of crisis and fuel them to rebuild through mental, physical, and spiritual healing.
Empower each person to self-sufficiency and provide them with positive lifelong support relationships.
Creating "HOPE in a Box" that offers a proven framework for community, public service providers and church leaders around the world to heal people out of homelessness.

Partnership with groups and organizations who want to help in our community. We also partner with other medical, mental health, addiction and homeless organizations who are servicing the same demographic of clients. We use them to grow our reach, grow our services we can provide and so we can immediately meet the needs of our clients. We also use already existing systems and programs to help our clients so we do not have to reinvent programs that work and we do not have to build them from the ground up all we do is come in and offer a continuum of care from the time a person has a desire to change until the change is successful. This helps lower the recidivism rate for our clients.

We are build of a few employees and a large group of volunteers and groups who provide us with people who want to help the marginalized people in our community. We have tapped into over 15 churches and 25 organizations to build a huge network of support for our clients. Long term we will be working on some in house solutions to help with housing, rehab, life skills training and job training. As we develop these we are already helping in each and every area by teaming up with other groups and organizations who can help in each area.

We have moved 600+ people off the streets in 6 yrs. We are assigning them teams to mentor each client. We are in need of a large number of volunteers to be friends to these people. We have only had 7 return to a life on the streets. We are working on building a program we call the Transformation Station to help more people in a single location to exponentially grow our results.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.

  • Who are the people you serve with your mission?

    The homeless and those on the verge of becoming homeless in Harr, Fort Bend and Montgomery Counties.

  • How is your organization collecting feedback from the people you serve?

    Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, We have a previously Lived Experience on staff and the board., To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We have moved some staff in positions to help better meet the clients needs.

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • How has asking for feedback from the people you serve changed your relationship?

    With the previously lived experience we can hear their input on how to better meet the needs out there. We are also part of a steering committee with previously lived experience people so we get some outside insight into the need of the hurting in our community.

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from the people we serve, We do not always have consistant communications with our clients,

Financials

HTX H.O.P.E. Haven
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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HTX H.O.P.E. Haven

Board of directors
as of 11/16/2021
SOURCE: Self-reported by organization
Board co-chair

Robert Cossick

HTX H.O.P.E. Haven

Term: 2017 - 2023


Board co-chair

Laquita Carter

Spring ISD

Term: 2022 - 2021

Kenneth Eakins

Star of Hope

Robert Cossick

Laquita Carter

Spring ISD

Lori Atkins

Woodforest Bank

Christopher Charron

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 11/16/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 11/11/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.