Uyghur Human Rights Project

Who are the people you serve with your mission?

The Uyghur Human Rights Project (UHRP) promotes the rights of the Uyghurs and other Turkic Muslim peoples in East Turkistan. Uyghurs are ethnically and culturally a Turkic people living in the area of Central Asia commonly known as East Turkistan, which the Chinese government controls through what many scholars recognize as a settler-colonial occupation. The Uyghur homeland has been turned into a high-tech police state with ubiquitous surveillance. Since 2017, the Chinese government has carried out an ongoing genocide and crimes against humanity, arbitrarily detaining an estimated 1.8–3 million Uyghurs and other Turkic peoples in concentration camps and hundreds of thousands more in the prison system.

How is your organization collecting feedback from the people you serve?

Focus groups or interviews (by phone or in person), Community meetings/Town halls,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To strengthen relationships with the people we serve,

What significant change resulted from feedback?

UHRP has provided increasing amounts of humanitarian aid over time. We provide letters to Uyghurs seeking asylum. We help convey the voices of Uyghurs whos family members have been held hostage or forcibly disappeared to the State Department.

With whom is the organization sharing feedback?

Our staff,

How has asking for feedback from the people you serve changed your relationship?

In 2021, UHRP worked in concert with other organizations to provide workshops that increase the capacity of activists in the diaspora to engage in more strategic and sustainable national and transnational efforts to address the government of China’s mass atrocities against Uyghurs and other Turkic people. We aim to build and improve skills in 1) strategic planning, 2) strategic communication, 3) multilateral advocacy, and 4) legal literacy.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time,