Programs and results
What we aim to solve
Veterans and their families lack awareness of resources when they move to a new community. Veterans and their families have a complex set of needs that require holistic resources. Veteran serving organizations lack the ability to provide holistic care to veterans. Veteran serving organizations are fragmented and do not coordinate. There is no access to a holistic data set shared by organizations.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Integrated Technology System
Provides veterans with a self-assessment tool that connects them to more than 530 social services resources provided by our 100+ member organizations.
Transition Center
The CAX Transition Center hosts 13 veteran serving organizations on a daily basis that provide a number of services. Each member organization has access to office and meeting space, including infrastructure, at no cost to them.
Where we work
External reviews

Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
Families, Immigrants and migrants, Veterans
Related Program
Transition Center
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
Combined Arms has steadily increased the number of clients we've served by connecting them to social services. For 2021, we're on track to serve over over 45,000 clients.
Number of independent organizations served
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans
Related Program
Transition Center
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
Combined Arms has steadily increased the number of member organizations each year, with over 300 in our queue for 2021.
Number of referrals to resources offered
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans
Related Program
Integrated Technology System
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
Combined Arms' member organizations have grown to provide coverage on more than 750 social services for veterans, family members, and special immigrant visas.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Inform veterans & families of resources available to them, and inform the community of their most valuable assets, veterans.
Create a culture of collaboration among veteran serving organizations to drive efficiencies and reduce redundancies.
Create a system of organizations capable of providing coordinated holistic resources and streamlining the connection between them.
Create a technology system capable of measuring the interactions between veterans & families and organizations that serve them, and making that macro-shared data available to them community.
What are the organization's key strategies for making this happen?
2019 Strategic Plan:
Strategic Objective 1 (SO1): Scale our strategy, operations, and tactics to serve more member organizations and more veterans (Phase III - Acceleration).
Strategic Objective 2 (SO2): Optimize our processes impacting member organization collaboration, technology platform usage, and client experience (Phase IV - Optimization).
Strategic Objective 3 (SO3): Replicate our model in other communities in order to develop new and innovative best practices that can positively impact the optimization of the system (Phase V - Replication).
Enabling Objective 1 (EO1): Develop diverse revenue streams and support mechanisms that fuel the system for scalability and sustainability over time.
Enabling Objective 2 (EO2): Ensure Combined Arms continues to attract and retain the most qualified and dedicated staff and board members to accomplish our mission, vision, and strategic objectives.
What are the organization's capabilities for doing this?
Through our collaboration program, we provide actionable data to our member organizations and opportunities to collaborate during quarterly collaborative committee meetings and an annual convening. This is where organizations meet and set goals to make progress toward the Strategic Objectives.
Through our technology system, streamline the connection between veterans and organizations but also provide virtual collaboration and relevant dashboards to indicate progress toward goals.
Our marketing program (an inbound marketing program) drives growth of veterans.
What have they accomplished so far and what's next?
Selected by the Texas Workforce Commission for a multi-year investment to expand Combined Arms methodology, accountability, and technology across the state of Texas to create the first interconnected state for veterans services.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization collecting feedback from the people you serve?
SMS text surveys, Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Community meetings/Town halls,
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How is your organization using feedback from the people you serve?
To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve,
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With whom is the organization sharing feedback?
Our staff,
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Which of the following feedback practices does your organization routinely carry out?
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What challenges does the organization face when collecting feedback?
It is difficult to find the ongoing funding to support feedback collection,
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Combined Arms
Board of directorsas of 02/22/2022
Mr. Bryan Foster
Deloitte
Term: 2016 - 2019
John Boerstler
NextOp
Mea Williams
Grace After Fire
Barry Mattson
The Mission Continues
Brian Ivany
CAMS
Andy Puhala
Modern Group
David Nightingale
Rockwater Energy
Matt Mato
Kelley Construction
Carl Salazar
HomeAid Houston
Kelsey Smith
Sunnova
Steven Hummer
USMC (Ret.)
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.