Viability, Inc.

Better Together

Northampton, MA   |  http://www.viability.org/

Mission

We believe individuals with disabilities and other societal disadvantages are an essential resource for our country’s future. Our mission is to help build a world in which individuals with disabilities and other disadvantages realize their full potential.

Ruling year info

1976

President/ CEO

Donald Kozera

Vice President/ CFO

Pam Zagorski

Main address

5 Franklin St

Northampton, MA 01060 USA

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Formerly known as

Community Enterprises, Inc.

EIN

51-0178661

NTEE code info

Vocational Rehabilitation (includes Job Training and Employment for Disabled and Elderly) (J30)

Vocational Counseling / Guidance / Testing (J21)

Developmentally Disabled Services/Centers (P82)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

In the United States, one in four adults live with some form of a disability. The employment rate for people with disabilities is just 37%, 42 points below that of people without disabilities. There has been a great deal of conversation and legislation put into place to combat this issue, but as a society, we still have a long way to go to create environments where people with disabilities are welcomed, supported, and included in contributing to the success of businesses. VIABILITY has accepted the challenge and through our employment, community living, transitional services, day supports, and clubhouse-modeled program, we continue to explore ways to expand our inclusion of people with disabilities. By tapping into the innovation, determination, resiliency, and hard work of this population, we can build a society where everyone is accepted and participates in organizational success.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Community Employment

Community Employment is a supported employment program that helps individuals with disabilities find and maintain jobs in the community.

The Community Employment program matches employer needs with qualified workers with disabilities.

VIABILITY staff support clients through:

Vocational exploration
World of Work employer tours
Job tryouts
Job coaching and training
VIABILITY staff support employers through:

Job analysis
Employee matching
On-site training
Job coaching and follow along

VIABILITY has been a pioneer in the movement of helping individuals with disabilities transition from sheltered employment to community based employment since the late 1970's. The organization works with over 300 employers in meeting their staffing needs with qualified individuals with disabilities. Our early work has led to the development of a nationally recognized employment model that has been embraced by a growing number of companies across three industries. These innovative Job Training and Placement Programs (JTPP) are designed to provide individuals with disabilities the best possible on-site training and instruction, with the ultimate outcome of securing a job with competitive pay and benefits. The original model funded by the Connecticut Bureau or Rehabilitation Services and piloted by VIABILITY at the Walgreens Distribution Center has led to over 400 full time jobs for individuals with disabilities.

Population(s) Served

Community Education provides advocacy and academic support to high school and college students with disabilities.

Community Education's current programs include:

Pre-ETS - Our pre-employment transition service program is designed to support the transition from school into adult life. Services are designed to give students an introduction to work that will both inform their future vocational choices and develop their work habits. Our unique classroom delivery method has been implemented by high schools, colleges and universities, vocational and technical schools, VIABILITY clubhouses, and more!

Population(s) Served

The Community Living program provides care management, direct care, and referral services to individuals with disabilities that enables them to live in the community with dignity.

A variety of housing and support models are available, including:

Adult Family Care / Home Share
Self-Directed Household
Congregate Housing
Continuous Resident Support Program
Supported Living Outreach
In-Home Supports

In addition to providing care supports, Community Living provides participants with a number of opportunities for personal growth, community participation and networking with each other. Some of these opportunities have included:

Art classes
Writing groups
Health & fitness activities
Monthly Wii fitness groups
Monthly lunches
Day trips
Annual picnics
Community volunteer work

* Qualifications for participation in the various housing and support programs vary. Some programs are specific to certain states. Contact your local Community Living office to learn more about these programs.

Population(s) Served

Community Staffing supports our mission by primarily focusing on temporary work opportunities for disadvantaged individuals in the community. The Community Staffing team works to recruit the best talent possible to support our business partners’ needs for temporary staffing opportunities. Community Staffing often connects with other
social service agencies in the region to find individuals who are in need of work and fit the needs of the employers.

The team also provides direct-hire recruiting support through its eRecruitNow.com service. This new service offers a low flat-fee option where the team helps businesses with the
daunting task of finding the right talent that they can hire directly onto their payroll.

Population(s) Served

Community Day Supports provides individuals with a broad range of community activities and diverse educational and leisure activities to build confidence, social skills and overall personal growth.

Some of these activities include:

Cooking classes
Wellness activities
Internships
Volunteering
Exercise classes
Community exploration
Job training
Employment

The program's ultimate purpose is to increase self-sufficiency and help individuals develop vocational interests, work habits and stamina for eventual transition into Community Employment.

Population(s) Served

VIABILITY is seen as a leader in developing community based employment and training models for individuals with disabilities. These innovative job training and placement program have been recognized as part of a best practice by national and international associations and accrediting bodies, including APSE and CARF. During the past few years, VIABILITY has seen a tremendous increase in interest by regional and national employers in the replication of our model.

Inclusion University - Consultation services are customized to help employers leverage their diversity and inclusion programs related to employment and training of individuals with disabilities.

Institute for Community Employment - consultation services for governmental funding sources and non-profit organizations that are committed to ensuring diversity in the workplace

Population(s) Served

Community Thrift & Gift provides a community
based retail employment program for people
with disabilities. The thrift stores sell donated
quality clothing, shoes, accessories, and
home furnishings as well as decorative items
created by program participants. Through the
generosity of area residents, sales proceeds
from Community Thrift and Gift provide paid
retail opportunities for program participants.

Training Opportunities include:
• Donation receipt and processing
• Laundry and steaming
• Pricing
• Merchandising and display
• Customer service
• Janitorial service

Population(s) Served

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We at VIABILITY believe individuals with disabilities and other societal disadvantages are an essential resource for our country's future. Our mission is to help build a world in which individuals with disabilities and other disadvantages realize their full potential.

VIABILITY will be a positive disruptive force in the marketplace, leading the innovative designs of future service delivery for individuals with disabilities and other disadvantages to realize their full potential within communities of their choice.

VIABILITY is a premier provider of human services that leverages community and employer partnerships to create opportunities for the people we serve, aiming always to be BETTER TOGETHER. Our agency’s strength lies in embracing our differences and empowering the people we serve to live, learn, work and thrive in the community. Headquartered in Northampton and serving over 4,000 individuals throughout Massachusetts, Connecticut, Rhode Island, Oklahoma, New York, and Florida, VIABILITY is enriching the lives of the people we serve and continues to be driven by the belief that every individual, no matter their ability, can be a valuable contributor to our community and our workforce.

In order to continue to put our mission into operation throughout the country, our services and staff need the backing of a well managed, financially viable accredited organization. The vision behind VIABILITY's strategic planning process is to look ahead three years, identify specific goals and strategies the company will work toward, and develop a detailed plan with measurable objectives each year. The business objectives identified for this period of strategic planning are:

*Become an employer of choice - to be recognized as the best place to work, our culture and offerings will attract talent so that openings are filled with minimal recruitment.

*Attain status as an industry leader - to set the standard and be recognized for the type and quality of services that should be offered within human services at a valued price point.

*Maintain sustained growth - to regularly introduce innovative emerging services and business models into the marketplace that will diversify our portfolio, while growing our base services in line with our business model to achieve our revenue and profit goals.

The 2019 Strategic Goals are listed below. For more specific information on the 2019 Strategic Goals please review our full Strategic Business Plan under Additional Documents.

*Employer of choice - to be recognized as the best place to work, our culture and offerings will attract talent so that openings are filled with minimal recruitment.

- To create performance expectations and implement an objective 360 performance evaluation system to be tied to compensation.
- To adopt a diversity inclusion model that will be measured against national standards.
- Implement an employee engagement analytics system.
- To perform a comprehensive review and create an implementation plan to align benefits & working conditions with emerging workforce trends.
- Implement a company-wide management training series that increases individual competencies and creates alignment with the VIABILITY way.

*Industry leader - to set the standard and be recognized for the type and quality of services that should be offered within human services at a valued price point.

- To establish and implement metrics in all program services and departments that will be benchmarked against national standards.
Implement an evaluative and disciplined approach to margin and program sustainability.
- To partner with a research organization to quantify and publish the effectiveness of one service area.
- To showcase our Corporate Inclusion Solutions model at a national event that raises the stature of the VIABILITY brand.
- To create VIABILITY’s value proposition to ACO’s and to execute a campaign to be the top of mind provider of services.
- Full company-wide implementation and utilization of Credible.
- Full company-wide implementation of Sales Force or EDP software to create accountability and efficiencies in our job placement/sales approach.

*Sustained growth - to regularly introduce innovative emerging services and business models into the market place that will diversify our portfolio while growing our base services in line with our business model to achieve our revenue and profit goals.

- To create a pilot to scale model of community based day services that demonstrates employment readiness.
- To fully implement and capture all resources available to providers under Ticket to Work within our current services and CIS brokering arrangements.
- To do feasibility study to evaluate the market need and profitability of a new day habilitation site in Hampden County and if feasible launch.
- To foundation fund a national pilot that increases employers’ pipeline of qualified disabled job candidates.
- To launch a formal idea-to-market model that generates two new innovations per year using Shark Tank decision making.

The following internal and external resources have assisted VIABILITY in maintaining the highest standards for providing quality services:

*Internal:

- Outcome Management Report - VIABILITY's annual evaluation of its programs serves as its primary quality improvement effort to ensure consistent, customer-driven results.
- Satisfaction Surveys - This annual survey polls participants, employers, funding agents, staff and family members on their satisfaction with VIABILITY programs and services
- Annual Report - VIABILITY's annual report details the year's accomplishments and progress, financial stability, and program highlights.

*External:

- CARF Accreditation - VIABILITY must "demonstrate that it conforms to a series of rigorous and internationally recognized CARF standards"
- Annual Financial Audit - VIABILITY's financials are audited on a yearly basis by a Certified Public Accountant
- Massachusetts DDS Licensure - VIABILITY must maintain services for licensure by the State Department of Developmental Services

A summary of our 2019 progress is provided below. For more specific information, please review our full 2019 Outcomes Management Report under Additional Documents.

*EXECUTIVE OFFICE
Obtain CARF Accreditation/ Achieved January 2019
Finalize Strategic Plan for 2019/ Completed August 2019
Create branding and communications plan/ Plan developed and in progress
Enhance VIABILITY's recognition/ APSE conference last June, Florida, Chief Human Resources and Senior Vice President have actively traveled and engaged stakeholders across the country as well as presence at regional and local career fairs, stakeholder events
Open a new regional branch of VIABILITY/ Operations in Florida have launched
Affiliate with autism organization/ Developed affiliation with the Fields Center
Develop employee guiding principles/ Guiding principles developed and implemented agency wide

*ADMINISTRATION AND FINANCE
Maintain standards for auditing and CARF/ Achieved
Update and revise risk management plan/ In progress
Reorganize A&F to achieve scalability/ Achieved
Manage implementation of EHR/Cloud 2.0/ Achieved
Revise and update technology plan/ Achieved
Finalize merger of HRU and CE/ Achieved
Secure properties for program growth/ New property obtained in Massachusetts and Connecticut

*HUMAN RESOURCES
Maintain readiness for audit and CARF/ Achieved
Implement ADP platform redesign/ Achieved
Develop system for career advancement/ Phase 1-role descriptions and grade have been developed
Expand HR function to include diversity/ Program is in progress, current compliance percentage is at 9.6%
Create leadership position for department/ Achieved
Create VIABILITY employee handbook/ Achieved

*PROGRAMS AND SERVICES
Implement EHR system company-wide/ In progress
Determine EHR key performance indicators/ In progress
Maintain services for licensure and CARF/ Forum House received three-year accreditation from Clubhouse International
Continue expansion of existing services/ awarded new contracts for existing services and awarded additional funds to expand to other locations

Financials

Viability, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Viability, Inc.

Board of directors
as of 01/14/2020
SOURCE: Self-reported by organization
Board chair

Timothy J. Marini

HUB International

Term: 2017 -

Brittney Kelleher

Westfield Bank

Francis Fitzgerald

OPAL Real Estate Group

Thomas Bienkowski

Retired

Paul Lagasse

United Health Group

Patrick Leary

Moriarty and Primack, PC

Donald Miner

Loomis Communities

Charlene Smolkowicz

Freedom Credit Union

Donald Kozera

Ex-officio - non-voting

Albert Lognin

HARC

Gregory Schmidt

Doherty, Wallace, Pillsbury, and Murphy, P.C.

Jonathan Dean

J. Polep Distribution Center

Kara Ogonji

Walgreens

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes