NAPA VALLEY SUPPORT SERVICES

Together We Make a Difference

Mission

Napa Valley Support Services supports quality of life for individuals with disabilities through a person-centered approach to self-discovery, community engagement, employment and education.

Ruling year info

1976

Executive Director

Beth Kahiga

Main address

1700 2nd St Ste 212

Napa, CA 94559 USA

Show more contact info

EIN

51-0186054

NTEE code info

(Developmentally Disabled Services/Centers) (P82)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2020, 2019 and 2018.
Register now

Communication

Programs and results

What we aim to solve

This profile needs more info.

If it is your nonprofit, add a problem overview.

Login and update

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Napa Personnel Systems

Napa Personal Systems helps adults with all kinds of disabilities to find, learn and maintain jobs. NPS serves over 100 individuals annually throughout the Napa Valley. All clients are assessed for the full range of their needs and connected to appropriate services. Depending on the individual's needs they may learn how to search for a job, interview with a potential employer, get to and from work, or take advantage of paid opportunities to try a job. The vast majority of the people we help find jobs, stay with their jobs and like them.
To find a place where you can work, belong and make a living wage makes all the difference in a person’s life!

Population(s) Served
Adults
People with disabilities
Low-income people
Unemployed people
Extremely poor people

Brown Street is a small, art focused day service providing person-centered supports for 30 people with intellectual and developmental disabilities. The people we support have the ability to earn money through the sale of their creative expressions. We host art shows regularly with opening receptions at the gallery.

Brown street staff provide support to increase abilities and skills and assist individuals to have meaningful relationships in their community. With the assistance of our staff individuals learn living skills (including self-care, self-advocacy and how to access community services) and social skills that build confidence and further enhance independence. People who are supported by Brown Street staff also give back to their community through volunteering for a variety of non-profits.
We do whatever we can to support people to live a full and meaningful life!

Population(s) Served
Adults
People with intellectual disabilities
Extremely poor people
Artists and performers


Imperial Way provides person centered supports to each of over 100 individuals with intellectual and developmental disabilities to maximize their personal and vocational potential. People supported by Imperial Way staff give back to the community though volunteering; or may work in paid community employment. In addition to employment, we provide education both onsite, and in the community; living skills including self-care and self-advocacy; recreation and leisure skills to access and enjoy community resources; and behavior and social skills to build confidence and assertiveness in speaking up for oneself.
Everyone deserves have a meaningful role in their community and Imperial Way assists people to achieve this goal!

Population(s) Served
Adults
People with intellectual disabilities
Working poor
Low-income people
Extremely poor people

Where we work

Affiliations & memberships

CARF accrediation 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Due to COVID-19 and sheltering in place, census has decreased. People with developmental disabilities are six times more likely to contract and six times more likely to die from COVID-19.

Goals & Strategy

SOURCE: Self-reported by organization

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Napa Valley Support Services supports quality of life for individuals with disabilities through a person-centered approach to self-discovery, community-engagement, employment, and education.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    During COVID-19 Napa Valley Support Services (NVSS) has provided Alternative Services in lieu of in-person support. People supported by NVSS attended classes offered on-line and provided feedback that the classes started and ended too early in the day. The schedule of classes was changed from the regular schedule NVSS provided services to later in the morning and afternoon. Several people expressed they did not like the classes provided on-line and when asked let NVSS know they would prefer more individualized support. NVSS begin providing one-to-one FaceTime, texting, individualize Zoom support, delivery of PPE and materials to do projects at home.

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • How has asking for feedback from the people you serve changed your relationship?

    Napa Valley Support Services has recently begun providing person-centered support and people with developmental disabilities have began realizing what they want and asking for it.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

NAPA VALLEY SUPPORT SERVICES
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

NAPA VALLEY SUPPORT SERVICES

Board of directors
as of 07/28/2022
SOURCE: Self-reported by organization
Board chair

Bob Nations

Senior Helpers

Term: 2020 - 2022

Stephen Bakalyar

Retired

Elizabeth Anderson

Account

Laura Srebro

Attorney

Alston Hayne

Educational Consulting

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 7/15/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Sexual orientation
Heterosexual or Straight

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 07/15/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.