Lubbock Open Door
Live, Thrive, Belong.
Programs and results
What we aim to solve
Open Door works with highly vulnerable people experiencing poverty, homeless, and sex trafficking. On any given night in 2020, there were an estimated 283 people experiencing homelessness in Lubbock (2020 HUD PIT). Of this number, an estimated 40 were considered chronically homeless. Chronically homeless individuals and households have the longest experiences of homelessness and face complex issues that have often prevented them from obtaining and maintaining housing. Similarly, 67 adults reported domestic violence and/or sexual violence as the cause of their current episode of homelessness (2020 HUD PIT). In 2017, 69 victims of sex trafficking were identified by Voice of Hope. These victims, experiencing both the trauma of sex trafficking and homelessness, face a complex combination of challenges which the Open Door Survivor Housing project is uniquely designed to address.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Open Door Community Center
Open Door Community Center, located at 1916 13th St., serves as a drop-in center open to the public and offers a variety of resources for anyone in need such as: showers, restroom facilities, mail, phone, lockers for personal storage, daily breakfast and coffee, life skills classes, and vital records assistance.
Open Door Supportive Housing
Open Door Supportive Housing provides permanent supportive housing for adults exiting chronic homelessness. These are adults who have been homeless for a year or more and have a disability. Participants in the program receive rental subsidies to live in scattered-site apartments throughout the city. Each participant pays 30% of their income toward rent and utilities, while Open Door covers the remaining cost. In addition to rental assistance, Open Door provides supportive services including case management, direct medical care and patient navigation, transportation, food assistance, and more. As of August 2021, Open Door Supportive Housing provides PSH to 77 individuals.
Primary funding for this program comes through a grant from The Dept. of Housing and Urban Development Continuum of Care Program. As a funding requirement, Open Door 25% of program expenses must be provided through local matching funds which are raised through individuals, businesses, foundations, and other private funding sources.
Open Door Church
Open Door Church is a non-denominational Christian church. We meet Sunday mornings at 10:15am and daily for morning prayer at 7:00am, and provide opportunities for spiritual care and devotion throughout the week. While Open Door is a Christian faith-based organization, religious adherence is not a requirement for participation in any of our programs.
Open Door Survivor Housing
Open Door Survivor Housing began operations in early 2019 and provides Transitional Housing with therapeutic supportive services for adults survivors of sex trafficking and their children. This is a regional project, primarily serving Lubbock and the surrounding counties, but it also receives survivors referred throughout the U.S.
Primary funding for this program comes through a grant from Victims of Crimes Act (VOCA) and is managed by the Texas Office of the Governor. While primary funding is provided through the VOCA, a requirement of this funding is that 20% of program expenses be provided through local matching funds.
Where we work
External reviews
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of homeless participants engaged in housing services
This metric is no longer tracked.Totals By Year
Population(s) Served
Homeless people, People with disabilities, Adults
Related Program
Open Door Supportive Housing
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
The total number of individuals in Open Door permanent supportive housing at year-end.
Number of health/hygiene product and/or tools of care (mosquito nets, soap, etc.) administered
This metric is no longer tracked.Totals By Year
Population(s) Served
Homeless people, People with disabilities, Victims of crime and abuse, Adults, Children and youth
Related Program
Open Door Community Center
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Estimated annual total of all items distributed across all programs.
Number of nights of safe housing provided to families of domestic violence
This metric is no longer tracked.Totals By Year
Population(s) Served
Victims of crime and abuse, Adults, Children and youth
Related Program
Open Door Survivor Housing
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Total number of nights for all individuals in Open Door Survivor Housing each year. (# of survivors and children) x (nights in housing) = Total.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Goal 1. Facilitate places of community, opportunity, and restoration among people experiencing poverty and homelessness.
Goal 2. End chronic homelessness in Lubbock.
Goal 3. Become a leading proponent and resource for addressing poverty and homelessness in Lubbock.
Goal 4. Providing healing opportunities for adults and their children fleeing sex trafficking.
What are the organization's key strategies for making this happen?
Strategy 1.1 Continue to develop the community center model for holistic community development through A) Christian community formation, B) cultivation of empowering opportunities and C) holistic restoration.
Strategy 2.1 Develop new permanent supportive housing using the Housing First model in single-site and scattered-site units relative to the number of people experiencing chronic homelessness in Lubbock.
Strategy 2.2. Be a leading and collaborating participant in the system-wide coordinated effort to prevent and end homelessness.
Strategy 3.1 Engage the community at large through ongoing education on the issues of and solutions to poverty and homelessness.
Strategy 3.2 Engage and pursue service opportunities among the systems that impact poverty and homelessness through advocacy, education, and collaboration. The systems include the local homeless coalition, city government, state and national groups, etc.
Strategy 4.1 Develop and expand therapeutic Transitional Housing and Rapid Rehousing (TH-RRH) for adult survivors of sex trafficking and their children based in Lubbock.
What are the organization's capabilities for doing this?
Open Door has pioneered a community-based model for holistic Christian Community Development in Lubbock since 1997. We believe this model is a very effective approach that helps us accomplish these goals.
Open Door has also pioneered Permanent Supportive Housing using a Housing First approach for chronically homeless people in Lubbock. Our experience and history with people facing chronic homelessness position us to accomplish the goal of ending chronic homelessness in Lubbock.
Similarly, Open Door is the first locally, and one of only a few in the county, providing dedicated transitional housing for adult survivors of sex trafficking. Open Door Survivor Housing has provided these services to survivors from all over Texas and throughout the United States.
As a community-based organization, our collaboration with a wide variety of organizations and individuals positions us to influence the community and the systems that impact homelessness and poverty through advocacy, education, and collaboration.
What have they accomplished so far and what's next?
We have successfully established a community center in South Overton which provides holistic support and resources for people throughout the journey from homelessness to housing.
As of August 2021, Open Door has placed 77 individuals from chronically homeless into permanent supportive housing in scattered-site apartments through the city of Lubbock. In 2021, Open Door joined the Built for Zero campaign led by Community Solutions, joining a collaborative effort to work toward functional zero.
From March 2019 through August 2021, Open Door provided transitional housing to 60 adult survivors with 30 children as well as referral services to hundreds of others.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Lubbock Open Door
Board of directorsas of 06/13/2022
Mr. Brent Magers
Jeff Prather
Exit Realty of Lubbock
Nathaniel Wright
Texas Tech University
Linda Gaither
WestMark Realty
Jeremy Brozo
Lee Lewis Construction
Quinn Paschal
Lived Experience
Luciana Cavazos
La Luz Floral & Events
Natali Flores
Bank of America
Brent Magers
Texas Tech Physicians
Rynn Day
Cornerstone
Sam Hawthorne
Field, Manning, Stone, Hawthorne, & Aycock, PC
Chad Jackson
Netwrix Corporation
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? No -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
The organization's co-leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 10/24/2019GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.