Springboard Community Services
Setting Hope in Motion
Programs and results
What we aim to solve
Family and Children’s Services of Central Maryland DBA Springboard Community Services (SCS) addresses complex behavioral health, case management and housing needs in central Maryland, with particular attention to those who have experienced violence and trauma, who are underrepresented, underserved, and often with the greatest need, providing services where a substantial gap would otherwise exist. That gap is particularly acute in the area of mental health: 17% of Maryland adults experience mental illness. Of those, more than half (56%) receive no treatment at all, and nearly a quarter of those seeking help are unable to get the kind of treatment they need. SCS is addressing this problem proactively and systematically across Baltimore City, and Baltimore, Howard, Carroll and Harford counties with a service delivery platform that provides a continuum of care across three distinct but integrated divisions: behavioral health, case management, and housing.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Behavioral Health Services
Behavioral health services consist of general/trauma counseling, psychiatric services and medications management. These services provide therapeutic interventions that increase coping skills, reduce symptoms and introduce positive behaviors. Our Trauma Division includes child abuse treatment and domestic violence services. The goal of these programs is to help victims return to a place of stability, safety, hope and self-sufficiency from a place of crisis.
Case management
FCS provides our jurisdictions with comprehensive case management services. The cornerstone of our work is our Family Violence Project, which is a comprehensive, holistic, regional array of services developed to move families impacted by crime and violence from crisis and vulnerability to safety and stability. The service options we offer include crisis intervention, case management, court accompaniment, temporary shelter and counseling. We provide these services to victims of child abuse, domestic and/or family violence, elder abuse and neglect, aggravated assault, hate/bias crimes, sexual assault, bullying, sex trafficking and survivors of homicide victims among others.
Housing
Our housing arm includes a domestic violence shelter and eight efficiency units that support low income and vulnerable seniors in Carroll County. FCS also operates a medical adult day care in Carroll County, West End Place, as a component of our case management program. This medically supervised environment is designed to enable participants to achieve and/or maintain an optimal level of independence that allows him/her to live and function in the community.
Where we work
External reviews
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Behavioral Health Services
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
SCS seeks to increase access to all mental health, case management and housing services as evidenced by total number served annually.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
SCS is an internationally accredited, nonprofit 501(c)(3) agency that has been serving central Maryland since 1849, proactively responding to the evolution of Baltimore (and surrounding counties) from a major port city to a thriving metropolis with persistent pockets of poverty and great need. Our services adapt to anticipate and develop the structural supports to allow individuals and families in the communities we serve to heal and to thrive.
SCS is focused on breaking down the barriers to help and healing that disproportionately impact those with higher needs and lower access to support. We provide case management and mental health services to individuals and families experiencing trauma, from domestic violence to child sexual abuse to housing instability. In a climate where more than half of those with mental health issues are not receiving treatment, and one quarter of those seeking help can’t access the treatments they need, SCS is providing accessible and effective options within a comprehensive support structure.
Mental Health America lists a number of barriers to receiving treatment, including:
-- No insurance or limited coverage of services, and insufficient finances to cover costs. SCS provides services regardless of ability to pay including providing services for those who are uninsured, underinsured or who have co-payments and deductibles that preclude them from receiving ongoing long-term care for themselves and/or their family.
-- Shortfall of psychiatrists and a generally undersized mental health workforce. SCS provides psychiatric and mental health services in community-based locations throughout our service area, and over the last year increased service delivery nearly four-fold and will continue to grow to meet local needs. In Howard, Carroll, and Harford Counties, SCS is the sole provider of onsite mental health counseling for children/adolescents who have disclosed physical and/or sexual abuse/assault, and we partner with Baltimore city and county to provide such services there.
-- Lack of available treatment types, and lack of coordination of care. SCS provides therapeutic specializations, including: mental health counseling; psychiatric medication management; child abuse and sexual assault treatment services; and therapy for those with co-occurring illness and substance abuse disorders. Client needs are addressed through comprehensive case management, increased appointment availability, and improved access including onsite and crisis outreach.
Access to mental health has personal, financial, workforce and societal implications. SCS seeks to meet the mental health and other support needs for families and individuals where they are, with particular attention to those who are in crisis, vulnerable, oppressed and often living in poverty. We are especially dedicated to identifying and meeting the needs of those who are underserved and often in the greatest need of care.
What are the organization's key strategies for making this happen?
SCS offers a continuum of care through behavioral health, case management, and housing services.
Our behavioral health program and outpatient mental health clinics offer therapeutic specializations comprised of: mental health counseling; psychiatric medication management; child abuse and sexual assault treatment services; and therapy for those with co-occurring mental illness and substance-abuse disorders. SCS is renowned for our trauma-informed approach that incorporates evidenced-based practices, including Adverse Childhood Experiences (ACE's). We offer counseling at community-based locations throughout central Maryland including Baltimore City, and Baltimore, Howard, Carroll and Harford counties. We help clients thrive despite challenges of chronic mental illness, behavioral disorders, depression, anxiety, bereavement, thoughts of suicide and self-harm, and other challenges related to mental health.
Deeply embedded within our behavioral health program area is SCS’s child abuse services and our partnership with local Child Advocacy Centers in all jurisdictions. Child Advocacy Centers are child-focused, facility-based programs in which representatives from many disciplines, including law enforcement, child protection, prosecution, mental health, medical services, and victim advocacy, work together to conduct interviews and make decisions about the investigation, treatment, management and prosecution of child abuse cases. In Howard, Harford and Carroll Counties, SCS clinicians are the sole providers of the onsite mental health counseling for children/adolescents who have disclosed physical and/or sexual abuse/assault.
SCS provides the communities we serve with comprehensive case management services. The cornerstone of that work is our Family Violence Project, which is a comprehensive, holistic, regional array of services developed to transition families impacted by crime and violence from crisis and vulnerability to safety and stability. Our team of prescribers, clinicians, case managers, coordinators, directors and information technology provide crisis intervention, case management, court accompaniment, temporary shelter and counseling to victims of child abuse, domestic and/or family violence, elder abuse and neglect, aggravated assault, hate/bias crimes, sexual assault, bullying, sex trafficking, and others, as well as survivors of homicide victims.
SCS operates several affordable supportive housing program grants in Howard County and Baltimore City. In Howard County SCS provide emergency shelter and rapid rehousing services for victims of domestic violence. In Baltimore City, SCS provides emergency shelter, rapid rehousing and permanent supportive housing for youth ages 18-24 who are homeless or unstably housed. Many of these youth have aged out of the foster care system or are run away/ throwaways escaping abuse or neglect. Many identify as LGBTQ or are parenting. The programs purpose is to help them achieve self-sufficiency.
What are the organization's capabilities for doing this?
There are few organizations in Maryland with the depth and breadth of victim services programs of SCS. We are fully integrated into the communities that we serve and are a CARF International accredited Maryland Licensed Outpatient Mental Health Clinic with a robust victim services program. We are the onsite mental health provider at the child advocacy centers in Carroll, Harford and Howard counties and have formal partnerships with the child advocacy centers in Baltimore City and County. We are also the identified domestic violence provider for Carroll County and West Baltimore County. We have mental health clinics in Harford, Howard and Carroll Counties, and Baltimore City, and we have scores of partnerships in the communities we serve, including with school districts, police departments, Departments of Social Services, and hospitals.
SCS has an $9M annual operating budget comprised of earned and contributed income as well as local, state and federal grants. Due to the level of federal funding, SCS receives an A-133 audit. All accounting, human resource and purchasing functions are fully defined by internal policies and procedures, as required by various federal guidelines. These policies/procedures are implemented, reviewed by the governing board and tested repeatedly throughout the year through various compliance audits. They are also monitored and reviewed externally by a range of grantors and independent audits required by funding sources. FCS has been in existence for nearly 175 years and our longevity is reflected by the solid financial foundation maintained over those years, along with the diversity of services we provide to meet our community’s needs. Funding is diversified as well, with a healthy mix of government and private grants, program fee for service and contributions and donations. Currently, the agency has funding reserves built up that would keep it in operation for at least two years. These resources are actively managed by the Board of Directors and an Investment Committee who have developed and monitor SCS’s investment strategy in accordance with our Investment Policy.
The organization is led by F.T. Burden, Chief Executive Officer. F.T. has been with the agency for 8 years and has over 30 years of nonprofit experience. Prior to joining SCS, he served for nearly 15 years as President & CEO of AIDS Interfaith Residential Services, Inc. / Empire Homes of Maryland where he authored, received and implemented numerous multi-year federal demonstration project grants. Mr. Burden holds a Master’s Degree in Business Administration (MBA) from Johns Hopkins University.
What have they accomplished so far and what's next?
The passing of the Affordable Care Act in 2010 ushered in a new era for the uninsured while simultaneously disrupting much of the traditional mental health service delivery system. Prior to ACA, those needing mental health care who did not have health insurance coverage received services through philanthropic means. SCS was one of the primary providers of these services, which were predominately supported by the United Way – in excess of $1.2M. With the passing of ACA, SCS’s longstanding support from the United Way was defunded and SCS was forced into a new market-driven business environment.
In 2016, new leadership was called upon to address multiple years of loss created by this environmental shock. SCS developed a laser-focused strategy, pursuing CARF Accreditation and Outpatient Mental Health Clinic Licensure by the State of Maryland, both of which were achieved in 2017 and 2018 respectively. Concurrently, SCS developed a new market-responsive business model that shares payroll liability with clinicians. This new model launched in early 2018 with 17 clinicians who maintained 258 billable events per week .
In addition to behavioral health (counseling, psychiatry and medication management), SCS has a robust and growing case management division supported through federal, state and local grants and contracts, providing critical services for victims of crime and child sexual abuse where a substantial void would otherwise exist. In 2018, SCS expanded its overall strategy to create a regional demonstration project that leveraged current technologies to transform SCS’s service delivery responsiveness, efficiency and accessibility on behalf of the crime victims we serve. To do so, SCS secured $1.2M in funding to launch our model, while also doubling our longstanding Victims of Crime Act grant, securing the largest award in the State of Maryland.
As SCS approaches the upcoming fiscal year, we do so with strength and a sustainable plan. On the heels of a successful capital campaign and building project in Carroll County valued at $5.5M , SCS has embarked upon the development of a youth training and residential center in Baltimore City. SCS is well positioned to build upon its 175-year record serving Baltimore and surrounding communities with yet another century of excellence, service and integrity.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve
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Which of the following feedback practices does your organization routinely carry out?
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
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Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Springboard Community Services
Board of directorsas of 05/18/2023
Mrs. Angela H. Dale
Professional Children's Book Author
Term: 2022 - 2024
Lisa Hayes
Senior Vice President, PNC Wealth Management
Larry Pickett
People's Bank
Wayne Steedman
The Steedman Law Group, LLC
Charles Bacharach
Gordon Feinblatt
William Bennett
VP Finance, Brightview Sr. Living
Jorge Acevedo
Sr. VP of Innovation & Strategy - Constellation
Angela Dale
Professional Author / Writer
Odell Dickerson
COO, New Psalmist Baptist Church
William Gerig
Vice President, Wilmington Trust
Joseph Hovermill
President & CEO Miles & Stockbridge P.C.
Charles Keenan
Stark and Keenan
Cynthia Lifson
Lifson Law
D.W. Wells Obrecht
Obrecht Commercial Real Estate
George Riedel
Head of Intermediary Distribution, T. Rowe Price Assoc.
Bradly Schwimmer, Psy.D.
Mt. Washington Pediatric Hospital
Valerie Sikora
Johns Hopkins Univ. School of Medicine
Megan Tahboub
Govanstowne Business Association
Dr. Carolina Vidal
Assistant Professor, Johns Hopkins School of Medicine
Renee Boyd
Managing Consultant
Richard Gamper
Head of Messaging, Brown Advisory
Kathy Poehler
Retired, VP of HR, UM Baltimore Washington Medical Cntr
Elizabeth Mosser
Associate Dean for Academic Operations and Deputy Title IX Coordinator Harford Community College
Tammy Turner
General Counsel Prince Georges County Public Schools
Terri Bennett
Consultant Nonprofit Organizational Managemnt, Sandy Hook Promise
Amy E. Bennett
VP Business Continuity, T. Rowe Price
Blair Iodice
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
No data
Transgender Identity
No data
Sexual orientation
No data
Disability
No data