Consumer Credit Counseling Service of Maryland and Delaware Inc

aka CCCSMD   |   Columbia, MD   |  https://www.cccsmd.org

Mission

The organization's mission is to improve the financial lives of the individuals and communities we serve. A nonprofit organization serving the community since 1966, Consumer Credit Counseling Service of MD & DE, Inc. (d/b/a CCCSMD)provides comprehensive financial solutions to people who need or want to improve their financial well-being. CCCSMD, a HUD-approved National Intermediary Housing Counseling agency, accredited by the Council on Accreditation, is recognized as one of the country's most reputable providers of credit counseling, housing counseling, and financial education and coaching. Through a holistic, educational approach, CCCSMD empowers clients to make informed financial decisions that will help them achieve their financial goals.

Ruling year info

1995

President and CEO

Ms. Helene Raynaud

Main address

6315 Hillside Court, Suite B

Columbia, MD 21046 USA

Show more contact info

EIN

52-0846275

NTEE code info

Community, Neighborhood Development, Improvement (S20)

Housing Expense Reduction Support, Rent Assistance (L82)

Other Housing Support Services (L80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Many of the very low-to-moderate income clients we work with lack the most basic knowledge of how to manage personal finances; most have no financial safety net. They lack any financial cushion so that a single financial crisis can have catastrophic consequences. According to a recent survey by the Federal Reserve, 40% of Americans indicated that they do not have enough money saved to cover a $400 emergency expense. One of the most devastating effects of the coronavirus pandemic has been mass layoffs. Some jobs may not be coming back anytime soon...if at all, leaving families in financial free fall. We have found that many individuals face multiple barriers to homeownership. They lack the most basic knowledge of how to manage personal finances, lack a savings plan for emergencies and down payment, and their credit reports/scores do not meet mortgage loan requirements. Our comprehensive credit and housing programs provide families the tools they need to remove these barriers.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Budget and Credit Counseling

Budget and Credit counseling assists individuals and families with budgeting, money management, debt, and credit issues. Credit counseling is a service available to consumers who are interested in getting additional support and education to help them manage their debt and work towards financial goals such as seeking, obtaining and maintaining housing.

Credit counseling typically involves one or more sessions done in partnership with a financial advocate who will guide the discussion and focus on:

Determining current living expenses and income sources while exploring ways to reduce expenses;

Exploring repayment options available to help repay creditors, which can include a debt management plan - a debt management plan allows for one monthly payment to unsecured creditors, with creditors often reducing interest rates;

Developing an individualized, tailored Action Plan with specific action steps that act as a roadmap towards specific goals

Population(s) Served
Adults

Pre-purchase Counseling helps individuals seeking to achieve homeownership with budgeting, money management, debt, and credit issues. According to NeighborWorks America, first-time homebuyers who received counseling were one-third less likely to become 90 or more days delinquent on their loans.

Population(s) Served
Adults

Foreclosure Prevention Counseling assists clients struggling and at risk of losing their homes. Counselors offer ways to avoid default or foreclosure. Our counselors have a comprehensive understanding of a repayment plan, partial claim, forbearance agreement, modification, refinance, deed-in-lieu, short-sale, and when to refer to clients for legal services.

Population(s) Served
Adults

Rental Counseling assists individuals and families to secure and maintain safe, affordable rental opportunities.

Population(s) Served
Adults

Rental Eviction Prevention Counseling assists individuals and families who have fallen behind on rental payments with tools to avoid eviction and maintain their home.

Population(s) Served
Adults

Reverse mortgages allow seniors to access the home equity they have built up in their homes now, and defer payment of the loan until they die, sell, or move out of the home. Reverse Mortgage Counseling ensures that seniors understand the complexities of a Reverse Mortgage loan. This counseling is required by the US Department of Housing and Urban Development prior to a senior obtaining a HECM reverse mortgage.

Population(s) Served
Seniors

CCCSMD’s certified Financial Advocates understand the various types of student loan programs and repayment requirements. We help individuals sort through their situation and determine their options. We help create a budget to ensure that payments are affordable and provide individuals the road to financial security.

Population(s) Served
Adults

A credit report and score impacts most areas of an individual's financial life and can have a long term effect on their ability to obtain credit at reasonable interest rates. Creditors use a credit report and score as an assessment tool when making the decision to extend credit. Knowing how to interpret a credit report and how to dispute inaccurate information, learning what and how data is reported, as well as understanding how the decisions impact a credit report and score can assist individuals gain control of their financial wellbeing.

Population(s) Served
Adults

Financial education workshops provide crucial information to help individuals and families avoid financial problems and build financial capability. Workshops are currently available online through ZOOM webinars. Course topics include: Managing your finances, setting financial goals, achieving homeownership, paying off debt, avoiding identity theft, surviving on a limited budget, and understanding credit reports and scores.

Population(s) Served
Adults

Our homebuyer workshop is provided online through E-Home America and can also be delivered by live webinar. Our workshop helps consumers understand the complexities of buying a home. The workshop covers all the elements of the home buying process from financial preparation and credit review to mortgage financing and closing. Pre-purchase counseling is provided following the completion of the online course. This workshop meets the requirements for many down payment assistance programs.

Population(s) Served
Adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients participating in educational programs

This metric is no longer tracked.
Totals By Year
Related Program

Financial Education Workshops

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients reporting increased knowledge after educational programs

This metric is no longer tracked.
Totals By Year
Related Program

Financial Education Workshops

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of customers reporting satisfaction with program

This metric is no longer tracked.
Totals By Year
Related Program

Financial Education Workshops

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The goal of our program is to assist low-to moderate income families and individuals gain a full perspective of their financial situation, identify their goals and challenges and develop a plan to achieve them. We help consumers understand and alleviate financial and housing issues and achieve long-term financial security. All CCCSMD services are designed to provide individuals and families with the information, tools, resources and support they need to achieve financial independence. Our specialized financial advocates can advise clients on managing their money, offer solutions to their current financial issues, and develop a personalized plan to alleviate or prevent future difficulties.

When families are financially secure, they are better able to buy homes, support businesses, and contribute to the local economy, helping their communities thrive.

CCCSMD provides the following programs and services: budget and credit counseling; HUD approved housing counseling including: pre-purchase/homebuyer counseling, rental counseling, foreclosure mitigation and eviction prevention counseling as well as reverse mortgage counseling; bankruptcy pre-filing counseling and pre-discharge education; outreach and financial education workshops; student loan counseling; debt management programs; credit building/rebuilding; and a variety of online learning courses designed to help individuals and families position themselves for lasting financial success while enhancing their overall financial literacy skills. Services are provided in English and Spanish at locations throughout our service area and by live webinars. To date, we have collaborated with a wide range of strategic partners and helped thousands of individuals achieve their goals. Clients have enhanced their financial literacy in areas of budgeting, saving, homeownership, planning for financial goals, identity theft, how to handle an emergency, strategies to help avoid foreclosure and much more.

CCCSMD is an independent 501(c)(3) non-profit organization that has been serving low and moderate-income individuals and families in Maryland since 1966. We have a strong local presence with offices in Maryland (Baltimore and Columbia), Virginia, Florida and California and can serve individuals across the country through in-person, telephone and online venues. CCCSMD provides nationwide counseling and education services in English and Spanish.

CCCSMD is a HUD-approved National Intermediary; Accredited by the Council on Accreditation (COA) and the National Foundation for Credit Counseling (NFCC); Approved by DOJ/EOUST as provider of Bankruptcy counseling/education; and Licensed by Maryland's Office of the Commissioner of Financial Regulation.

CCCSMD has the knowledge, experience and capacity to manage the program described in this proposal. Our leadership team including Helene Raynaud, President/CEO and Susan Fitz, Vice President of Counseling, Outreach and Programs are poised to manage our counseling and education programs. All counselors are certified though the National Foundation for Credit Counseling (NFCC) as a Certified Credit Counselor and through the Department of HUD as a Certified Housing Counselor. CCCSMD has 15 NFCC Certified Credit Counselors and 8 HUD Certified Housing Counselors. In addition, we have counselors who are certified through the Department of HUD to provide Reverse Mortgage Counseling (HECM).

In 2020, approximately 3,500 individuals received one on one counseling and 2,500 individuals participated in financial education workshops.

During this pandemic, CCCSMD is dedicated to the safety of our staff, clients and community partners. CCCSMD continues to assist consumers via telephone, online and through virtual webinars. We will resume in-person counseling, education and outreach as soon as we can ensure the safety of our staff and clients.

In 2020, CCCSMD provided 214 group financial education workshops serving 2,558 individuals and 3,392 individual financial counseling sessions serving over 5,000 individuals. Sixty-five percent of our clients are low-to-moderate income individuals and families that reside in under-served minority communities. Our client demographics are: 47% African American, 33% white, 3% Asian, 2% Multi-race, and 15% other. Fourteen percent indicate their ethnicity as Hispanic.

Workshop participants take pre- and post-tests before and after a workshop to measure an increase in knowledge of the material taught. Clients who participated in financial education workshops demonstrated a 32% increase in knowledge.

CCCSMD recently was awarded HUD funding to provide Fair Housing Education and Outreach Initiatives in FY 20/21 from the Department of HUD. This award will be used to: facilitate workshops on Fair Housing Rights, conduct trainings for landlords, lenders, insurers and realtors, conduct trainings for potential victims of fair housing discrimination, develop a social media marketing plan to distribute fair housing information throughout Maryland, Florida and Virginia and establish a statewide collaborative fair housing initiative event in April during Fair Housing month.

The COVID-19 pandemic has had an unprecedented impact on the financial lives of households across the country. As clients fall behind on mortgage payments, rental payments, car loans and unsecured debt, CCCSMD will provide the support, resources and road map for struggling families to identify ways to meet their financial needs. CCCSMD anticipates providing individual counseling services to an estimated 1,000 individuals in areas specific to housing, budgeting, debt management, etc.

Collaborations: We continue to expand our community partner network to help meet the needs of our clients. We have recently engaged with organizations that assist victims of domestic violence, a rising issue and concern during the pandemic and time of social isolation. We are also continuing to forge new relationships with local housing organizations that assist low-to-moderate income families achieve homeownership. Finally, we have been quite successful in establishing partnerships with public entities that have the ability to reach large audiences, such as public libraries.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to find the ongoing funding to support feedback collection,

Financials

Consumer Credit Counseling Service of Maryland and Delaware Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Consumer Credit Counseling Service of Maryland and Delaware Inc

Board of directors
as of 8/3/2021
SOURCE: Self-reported by organization
Board chair

Brian Taylor

Sandy Spring Bank

Blake Allison

FELA, Inc.

Rahn Barnes

Healthy Neighborhoods

Laurie Benner

MD Association of Realtors

Tisa Canady

Silver Canady Associates

Lauren Hughes

Habitat for Humanity of the Chesapeake

Kathleen Hyland

Hyland Law Firm, LLC

Benjamin Lowenthal

Towson University

William Mills III

Florida Prosperity Partnership

Brian Taylor

Sandy Spring Bank

Natalie Trunow

Columbia Threadneedle

Ronald Fradkin

Retired

Joyce Odongo

Bank of the Ozarks

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 8/1/2021,

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 10/06/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.