Mental Health Association of Frederick County, Inc.
Saving Families, Saving Lives, Making our Community Whole
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
24-Hour Call Center
All of us encounter moments and challenges that no one should have to face alone. Challenges can include workday stress, physical or sexual abuse, suicidal thoughts, financial issues and the lingering effects of major life events like death and divorce. In times like these, MHA's Call Center provides: A caring and supportive voice; resources and information that show the way forward; support and crisis intervention; Call Specialists available 24 hours a day, 7 days a week, services free of charge and available to everyone.
Child Care Choices
A program providing comprehensive solutions for new and existing early childhood professionals offered at low or no cost. Child Care Choices works to ensure that children have developmentally appropriate learning environments and that early childhood educators have the resources and support they need to ensure each child’s success. We work with parents and educators when children display behavioral issues in preschool or child care and provide resources, events and workshops and activities to educate and engage families, early childhood educators and children.
Counseling Services
One of the few professional therapy centers in Frederick County that offers care on a sliding fee basis. Our therapists provide services in a confidential, supportive environment that enhances the dignity and potential of our clients including young children, older adults, individuals, couples and families who may be experiencing: Depression, anxiety disorders, Attention Deficit Hyperactivity Disorder (ADHD) or anger; child behavior issues; couples/marital issues; life transitions or trauma.
Court Appointed Special Advocates (CASA)
A Court Appointed Special Advocate (CASA) is a trained volunteer appointed by a judge to represent the best interests of a foster child (determined by the court to be a victim of abuse and neglect) going through the court system. A CASA will advocate for the child to have a safe and permanent home. The Mental Health Association trains volunteers to be a voice for these children. CASA staff and volunteers attend court hearings, complete interview visits and make recommendations to the court about what is in each child's best interest. The volunteers are committed to spending an average of two hours per week working on a case and the average case involvement takes one year. CASA is a national program; MHA operates CASA programs in both Frederick and, as Voices for Children, Carroll Counties.
Healthy Families
Healthy Families is a nationally-recognized, evidenced-based program that provides intensive, in-home education, support and resources to first time parents and infants up to age five. Home visitors provide information related to healthy infant and child development, positive parenting, and parent-child bonding and communication. The home visitor will help the family identify and work towards individual/family goals as well as ensure the baby has access to a medical providers for well baby visits and immunizations. The home visitor will also make referrals to community resources and follow up with the family on these referrals.
Parent Coaching
In-home or center-based one on one coaching for parents referred by Department of Social Services in cases where parents are working to regain custody of their child(ren). While individual families don’t seek out the service for themselves, the Department of Social Services, which serves the most at-risk families, has identified the need for the service and contracts with MHA to provide the service. One on one, in home parent coaching is not currently available through any other local agency. The advantage of MHA providing it is the connection with our other services. It appears to be more effective than parenting classes because it is hands-on and personalized to each family. The Parent Coach will help the family set and work towards individual and family goals, discuss child development, nutrition, safety along with a multitude of related family issues.
Partnership for Emotionally Resilient Kids (PERKS)
PERKS is a free service available to licensed or regulated early care and education programs in Carroll and Frederick Counties and the families they serve. PERKS helps children ages birth through five years old, with social emotional or behavioral issues remain in stable, quality early childhood programs in order to improve emotional health and school readiness.
Suicide Prevention/Intervention Training
Trainings help people learn to be suicide alert and to intervene when someone has thoughts of suicide.
Survivors of Suicide Support Group (SOS)
SOS is a monthly support group for adults who have lost loved ones to suicide.
Systems Navigation
A free service to assist parents and children with multiple or intensive needs related to behavior, development, school, health or mental health, to navigate the services available in Frederick County. Systems Navigators identify the needs and strengths of each family and then address barriers to accessing resources and services, working collaboratively with other agencies to meet each family's unique needs.
Telephone Reassurance
Telephone Reassurance offers scheduled, outgoing phone calls to the home bound and elderly.
Walk-In Behavioral Health
Walk-In Behavioral Health provides free, immediate, face-to-face support for anyone experiencing a non-life-threatening emotional, mental, family or relationship crisis.
Supervised Visitation / Monitored Transfer
The purpose of Supervised Visitation is to provide a safe, neutral location for a non-custodial parent and child to develop, renew or sustain a healthy familial relationship in cases where a parent has been abusive or otherwise unable to be with a child unsupervised. Trained staff or volunteers and an on-site security guard are present during the visit to observe the interactions between child and parent, ensure that conversations and interactions are safe and appropriate, and supervise visits in a neutral manner.
When problems between parents or guardians interfere with the transfer of children, or when parents are unable to come in contact with one another due to court orders, Monitored Transfer allows for the safe transfer of children from one parent to another, with neither parent coming in contact with the other. Staff members escort the children from one parent to another in a safe, neutral setting.
Where we work
Awards
Frederick County Business Ethics Award 2011
Frederick News Post, Rotary Club of Carroll Creek
Affiliations & memberships
Chamber of Commerce 1987
Mental Health America - Affiliate 2010
Association of Fundraising Professionals - Member 2008
National Alliance for the Mentally Ill (NAMI) 1999
National CASA 2002
Society for Human Resource Management 2017
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Number of Walk-In Clients
This metric is no longer tracked.Totals By Year
Related Program
Walk-In Behavioral Health
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of people who received clinical mental health care
This metric is no longer tracked.Totals By Year
Population(s) Served
Social and economic status, Health, Age groups, Family relationships
Related Program
Counseling Services
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of phone calls/inquiries
This metric is no longer tracked.Totals By Year
Related Program
24-Hour Call Center
Type of Metric
Input - describing resources we use
Direction of Success
Holding steady
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
MHA's mission is to build a strong foundation of emotional wellness through education, empowerment, advocacy and treatment for children, adults and families through a wide array of services. MHA is always available, accessible and responsive to the changing needs of our community. We envision a community were children can grow and thrive without fear, where good mental health is valued, where people of all ages know when and how to seek help for emotional or family problems without shame, and where everyone will have access to mental health services without barriers.
Impact That MHA Seeks to Achieve:
1. Reduce the stigma and shame associated with mental illness
2. Ensure that all children are free from abuse, are nurtured and supported by their caregivers during the most formative years of their lives and have a safe, permanent and healthy home
3. Ensure that people of all ages have access to affordable mental health care
4. Ensure that people of all ages have a place to be heard and connected to available community resources
What are the organization's key strategies for making this happen?
MHA's Board and Senior Staff embarked on a strategic planning process that resulted in a working document that guides our strategic direction. This strategy road map identified 'Big Questions' that our Board is systematically addressing:
1. How do we respond to the changing mental health needs of our community?
2. How can we maximize our competitive advantage of offering many diverse services?
3. How should we fund our current and potential services in an environment of declining revenue from the government and other sources?
What are the organization's capabilities for doing this?
• MHA serves the four counties of Western Maryland, with some services offered
in two additional, contiguous counties
• We provide services to all ages, with an emphasis on children and families
• We offer a wide range of services, and have begun to take advantage of the synergies between those services in order to more efficiently and effectively assist our clients and the community.
• We have a 50 year history of success and impact in the community we serve
What have they accomplished so far and what's next?
In FY 2015:
MHA programs and services worked with parents, educators and child care providers to develop mentally and emotionally strong children in the following ways:
-Trained 2,382 professional child care providers through 174 workshops
-Responded to 1,170 inquires for technical assistance and support from professional childcare providers
-Early childhood mental health professionals conducted 476 site visits at 28 child care programs to promote the social/emotional development of young children while decreasing or preventing challenging behaviors
-Early childhood mental health professionals completed 1,087 home visits to 65 first time parents of 66 children ages birth – five years to ensure a healthy start for at risk children
In troubled family situations and for children facing an overburdened system, we ensure safety, stability, and supportive relationships in the following ways:
-31 new volunteers were given 30 hours of training to prepare them to be sworn in by the court system as Court Appointed Special Advocates to act in the best interest of children who have been neglected or abused. A total of 97 volunteers served 75 children in Frederick County and 38 children in Carroll County.
-73 parents and 72 children participated in Supervised Visitation and Monitored Transfer. MHA provided 1,217 hours of safe, monitored visitation and 226 hours of parent coaching in order to help nurture healthy parent child relationships and completed 125 safe exchanges of children from custodial to non-custodial parent and back again.
-131 parents of children with intensive needs received information and referral, advocacy and support from trained professionals called Systems Navigators.
In the most difficult moments we face – when suicidal thoughts, incidents of abuse and other life-changing crises arise – MHA is there to make sure no one has to face them alone. In FY 15 those programs and services included:
- 2,106 sessions of therapy to 240 individuals, couples, children and adolescents on a sliding fee scale
- MHA's call center operates 24/7/365 and answered a total of 40,404 calls of which 2,868 were about suicide and 1,765 callers were suicidal.
- Telephone Reassurance Call Specialists provided 3,196 scheduled calls to elderly and home bound residents.
- 23 individuals participated in MHA's Survivors of Suicide Support Group
-MHA launched the Behavioral Health Walk-in program in June of 2014. in FY15 Trained Crisis Specialists saw 320 clients experiencing an emotional, mental, family or relationship crisis, suicidal thoughts, anxiety, grief or depression.
Through education and advocacy, we promote mental health awareness and services for the benefit of the community we share – FY15 104 people received Mental Health First Aid Training and 30 participants were trained in ASIST suicide awareness trainings.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Mental Health Association of Frederick County, Inc.
Board of directorsas of 08/22/2022
Ashleigh Kiggans
MacRo, Ltd.
Term: 2020 - 2023
Cindy Ash
Lanigan Ryan PC
Alison Bomba
Alison J. Bomba, Psy.D., LLC
Jonathan Watkins
BMC
Lonnie Ropp
NASW Assurance Services
Ann McGreevy
Frederick County Public Schools
Tawanda Bailey
Howard County Fire and Rescue
Ed Combs
Super Innovative Concepts
Liang Guo
LeTime LLC
Tricia Reaver
Frederick County Government
Richard Haney
Retired
Aleta Harris
URAC
Ashleigh Kiggans
MacRo, Ltd.
Kimberly Lundy
Lundy HR Consulting
Scott McCaskill
McCaskill Financial
Diane McFarland
Frederick Health Hospital
Tonya Chubb
Frederick County Workforce Services
Carin Golze
The Law Offices of Alan L. Winik, LLC
Gregory McCullers
Leidos Biomedical Research Inc
Sean Moore
Moore Wealth
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 09/15/2020GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.