Korean Community Service Center of Greater Washington, Inc.

Empowering Asian Families

aka KCSC   |   Annandale, VA   |  http://www.kcscgw.org

Mission

The Korean Community Service Center of Greater Washington (KCSC) is a non-profit ethnic-led community-based organization with a mission to assist and empower Asian Americans and new immigrants to become well-adjusted and fully contributing members of the U.S. through social services, education, advocacy, and development of resources. KCSC's vision is to promote the well-being and quality of life of Asian American community members living in the metro DC area. KCSC's programs and services are guided by the following principles: 1) person-centered and empowerment-based practice; 2) culturally and linguistically competent services; 3) trauma-informed counseling; 4) community-based outreach and education; and 5) development of helping partnerships, collaborations, and alliances.

Notes from the nonprofit

KCSC's 2018 Annual Report: http://www.kcscgw.org/wp-content/uploads/2019/04/2019%20Annual%20Report_Final%200313%20(1).pdf KCSC's 2017 Annual Report: http://www.kcscgw.org/wp-content/uploads/2018/03/Annual-Report_KCSC_2018_final.pdf KCSC's 2016 Annual Report: http://www.kcscgw.org/wp-content/uploads/2017/06/Annual-Report_Final_web-1.pdf

Ruling year info

1975

Executive Director

Dr. Ji-Young Cho

Main address

7700 Little River Turnpike, Suite 406

Annandale, VA 22003 USA

Show more contact info

EIN

52-1005984

NTEE code info

Ethnic/Immigrant Services (P84)

Human Service Organizations (P20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Immigrant families face the greatest hardships in their first years in the United States. Many Asians, particularly first generation and seniors experience tremendous disparities in access to services and benefits. They must find employment, housing, and other basic needs while not possessing the language and cultural skills needed to navigate local resources. Added to this, many have left their spouse and/or extended family thousands of miles away. When immigrant families encounter an emergency, many do not know where to turn for help. They often find that government services are only available for those with specific immigration or citizenship status. In order to ensure effective outreach to the communities in greatest need, KCSC uses culturally appropriate methods of identifying pockets of Asian residents, either through faith-based organizations and community centers, or through nail salons, ethnic food markets, and other ethnic-led businesses.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Social Services

KCSC provides social services to low and moderate income individuals and families, including: case management, benefits enrollment and renewals, emergency financial assistance, information & referral, escort, interpretation & translation, youth internship program, job readiness project, "English for Work" classes, computer skills-building classes, housing counseling, first-time home buyer education program, beginners and conversational English-as-a-Second-Language classes.

Population(s) Served

KCSC's Family Enrichment Program includes: "Home Sweet Home" Project (Healthy Marriage and Relationship Initiative), including: premarital classes, marriage and relationship education, couples mentoring, Summer Family Camp, parenting workshops.

Population(s) Served

KCSC's Senior Empowerment Program, includes Senior Academy (continuing education classes for seniors), line dancing, and "Blue Bird" friendly home visitation services for home-bound elderly and infirm.

Population(s) Served

KCSC's Health Promotion Program includes: health education, annual health fairs, affordable healthcare services through two community clinics in VA and MD, health insurance connection program, mental health counseling, alcohol and substance abuse education and counseling, breast cancer awareness and early detection program, dementia and Alzheimer's awareness and screening, Hepatitis B screening and vaccination program, and chronic disease self-management program.

Population(s) Served

KCSC's Immigration Program includes free or low-cost immigration legal assistance, citizenship interview preparation classes, and notary services.

Population(s) Served

Comprehensive crime victim assistance and services, including case management, wrap-around services, transitional housing, support groups, supportive counseling, emergency financial assistance, legal assistance referrals, court accompaniment, translation & interpretation. Services are available for victims of domestic violence, sexual assault and dating violence, and victims of elder abuse and financial exploitation.

Population(s) Served

Where we work

Accreditations

United States Department of Housing and Urban Development (HUD) - Housing Counseling Agency Certification 2018

Board of Immigration Appeals - Accreditation 2017

Action-Alliance Accredited Domestic Violence Program 2014

OLAP, Executive Office of Immigration Review (EOIR) Department of Justice - Recognition 2019

Awards

Partially Accredited Representative 2017

OLAP, Executive Office of Immigration Review (EOIR), Department of Justice

Accredited Domestic Violence Program 2014

State of VA, Action-Alliance

Affiliations & memberships

Combined Federal Campaign 2018

United Way Member Agency 2018

National Council on Aging 2018

Catalogue for Philanthropy "One of the Best" Nonprofits 2016

United Way Member Agency 2019

Combined Federal Campaign 2019

Asian American Chamber of Congress, Nonprofit of the Year 2019

United Way NCA Partner Agency 2020

Combined Federal Campaign 2020

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of vaccines administered

This metric is no longer tracked.
Totals By Year
Related Program

Health Promotion Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of clients who report general satisfaction with their services

This metric is no longer tracked.
Totals By Year
Related Program

Social Services

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of therapy hours provided to clients

This metric is no longer tracked.
Totals By Year
Related Program

Health Promotion Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of patient visits

This metric is no longer tracked.
Totals By Year
Related Program

Health Promotion Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

KCSC's overarching vision is to promote the well-being and quality of life of Asian American community members. KCSC aims to accomplish this by: 1) providing Asian immigrants with safety net services to alleviate financial hardship and connect them to a variety of programs such as housing counseling, a job readiness program, and financial literacy classes.; 2) adopting best practices of organizational operation and program implementation to build our infrastructure; 3) increasing the membership and diversify the skills set of the Board of Directors; and 4) diversifying KCSC's funding sources in order to secure and sustain a solid financial foundation for the organization.

KCSC's strategies are:

Person-centered, empowerment-based practice.
Culturally-informed and linguistically competent provision of services.
Trauma-informed counseling. Focus on the resiliency of our clients.
Community-based outreach and education.
Development of helping partnerships, collaborations and alliances.

We use these strategies (guiding principles) to:

Deliver effective, efficient, and accountable services to the community.
Develop customized assistance programs to meet the diverse needs of Asian Americans and new immigrants.
Help Asian Americans and new immigrants expand their resource network to achieve economic self-sufficiency.
Support Asian Americans and new immigrants as they adjust to life in the United States by helping them to improve their English skills and become familiar with American customs and culture.
Assist Asian Americans and new immigrants to become contributing members of society through active involvement in community activities and civic engagement.

KCSC’s strength lies in its front-line, direct services to immigrants. KCSC’s ability to provide culturally and linguistically appropriate services is critically important to ensure all community members have equitable care and full access to social services and health care. Clients are able to express their needs in their native language and to receive answers and assistance in a supportive environment. KCSC provides help with paperwork such as applying for social security cards, enrolling kids in schools, applying for benefits, finding employment as quickly as possible, and enrolling in English and computer classes. KCSC also provides immigration counseling and helps with family reunification and applications for permanent residency and citizenship. KCSC acts as a “one-stop shop” for the Asian community, giving clients the ability to receive many kinds of services in one place as well as become more knowledgeable about the rights and responsibilities they have in this society.

KCSC was founded in 1974 by a pastor and his congregation who saw the need to help newly arriving visitors and immigrants from Korea adjust to life in the US. Over the past 44 years, KCSC has grown exponentially and evolved into the largest bilingual and bicultural Korean social service agency in the DC metropolitan area. In fact, KCSC has expanded and outgrown our original name, now providing services to other Asian immigrant communities living in the metro DC area. KCSC’s services are provided by a staff of nearly 30 professional, highly trained, bilingual, bicultural social workers and the invaluable support of a cadre of over 100 professional and non-professional volunteers. With an FY2019 budget of nearly $3,000,000, KCSC provides a wide array of high quality programs and services to the Asian community. In an effort to further professionalize , KCSC energetically pursues all certification, recognition, accreditation and licensing opportunities fo our services, where available.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    KCSC has expanded service to the Chinese immigrant community such as healthy relationship and marriage education, domestic violence, elder abuse, sexual assault and dating violence, and health promotions services. All services were implemented to address community-reported gaps in service.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to get honest feedback from the people we serve,

Financials

Korean Community Service Center of Greater Washington, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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lock

Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Korean Community Service Center of Greater Washington, Inc.

Board of directors
as of 4/15/2020
SOURCE: Self-reported by organization
Board chair

Philip Cho

University of Maryland, Baltimore County

Term: 2016 - 2018

Inho Ko

MassMutual

Roger Pyon

John Kim

Kenny Lee

Chong Gill

Wonkook Park

Key Kim

Young Lee

Theodore Kim

Harold Pyon

Sanghee Kim

Jina Kim

Peter Rim

David Kim

J. Chang

Keith Chu

Jaime Park

Matthew Cho

Su Ko

Sang Han

Amy Park

Moon Choi

Tae Lee

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 04/15/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Asian American/Pacific Islanders/Asian
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

Equity strategies

Last updated: 03/27/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.