Senior Services of Island County (DBA Island Senior Resources)
Serving Seniors, Adults with Disabilities, and those who care for them
Mission
Mission: To provide resources that enhance the emotional, social, and physical well-being of seniors, adults with disabilities, and those who care for them. Vision: Island Senior Resources envisions strong communities where seniors, adults with disabilities, and those who care for them are valued, heard and seen, cared for and about, afforded respect, treated with dignity, and supported to live their best life.
Ruling year
1976
Executive Director
Ms. Cheryn Weiser
Main address
P.O. Box 939
Freeland, WA 98249 USA
EIN
52-1049443
NTEE code
Senior Centers/Services (P81)
Public, Society Benefit - Multipurpose and Other N.E.C. (W99)
Unknown (Z99)
IRS filing requirement
This organization is required to file an IRS Form 990 or 990-EZ.
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Communication
Programs and results
What we aim to solve
The senior population in Island County is increasing at a rate that exceeds the growth of senior populations in other areas. Seniors and adults with disabilities and their caregivers have no other resource they can look to in Island County to receive needed services within one organization.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Senior Nutrition Program
Senior Services of Island County delivered "Meals on Wheels" and also provided meals at seven community meal sites in 2019. SSIC also provided nutritional support through educational classes, farmer'smarket vouchers, and liquid nutritional supplements. Hot meals and frozen meals were delivered three times a week by regular volunteers. When meals were delivered, valuable wellness check-ins and human connection occured at the client's front door, contributing to reduced isolation and improved well-being. A video on our Meals on Wheels program can be found at https://senior-resources.org/pse-helps-meals-on-wheels-click-for-video/
In 2019 we delivered 44,860 meals to hungry, isolated seniors, an increase of 20% over 2018. More than 36,199 meals were provided in community meal sites in 2019 where seniors gathered for high-quality meals and essential social interaction. Overall we served over 1,000 individuals.
Aging and Disabiity Resources
Aging & Disabilities Resources (ADR) and Case Management helped seniors, families, and caregivers in Island County access the resources that support their health and well-being including Medicare advising, social security programs, veteran assistance, financial programs, energy assistance, medical transprtation, adult day programs, nutritional support, assisted/supported living options, respite programs, long-term care planning and case management. Our Family Caregiver Support efforts provided support, education, respite and resources for unpaid caregivers in Island County. Services were provided in-person, by phone or in-home as needed. The ADR staff connected clients to relevant programs at SSIC to assure their full range of needs were met and monitored. One call opens all SSIC program doors.
In 2019 we responded to 8,192 requests for resources and support. This was an increase of 34% over 2018. Requests for assistance with health insurance increased by 78% in 2019. Geographical service breakdown in Island County was 38% North Whidbey, 39% South Whidbey and 23% Camano.
Support Groups
During COVID, ISR offers online support groups for adults with disabilities as well as for caregivers, Parkinson's patients and families, those with Alzheimer's, and others.
Medical Transportation and Volunteer Services
More than 74 volunteers were active in providing transportation for individuals to medical appointments. Many of the trips included trips to Seattle area where volunteers waited for the clients for 4 to 8 hours to return them home. The rides also provided valuable human conversation and connection to clients. Other volunteers provided assistance with essential errands and household chores.
in 2020, our volunteers drove 117,428 miles, spent over 5,570 hours serving 601 clients, and made1,746 trips.
Family Caregiver Support
We assist unpaid caregivers to identify, understand, and access services to aid their caregiving experience. Provides caregiver support groups, "Powerful Tools for Caregivers" classes, a Caregiver Lending Library, and training and consultant services
Medicaid In-home care and Case Management
Medicaid In-Home Care programs promotes choice, flexibility, and community based services instead of facility care. Qualified individuals receive personal care and other services such as adult day care, home-delivered meals, home modifications, medical equipment and personal emergency response systems. Once enrolled in a Medicaid In-Home Care program, clients are assigned a Case Manger to develop and monitor a care plan based on a person's needs. The Case Manger identifies, accesses, and coordinates necessary services.
Senior Thrift
A thrift store of quality used goods. Every purchase supports Island Senior Resources' programs for seniors, adults with disabilities, and their caregivers throughout Island County.
Community Education
Outreach and Community education. This program provides information to the community about our programs and services through multiple channels. We produce a monthly newspaper, a twice-annual Journal, a monthly enews, brochures, website, online resource fairs, active social media, and more, to reach all Island county residents.
Where we work
External reviews
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of seniors, adults with disabilities, and caregivers served by Aging & Disability Resources
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors, Older adults, Ethnic and racial groups, Caregivers, Families
Related Program
Aging and Disabiity Resources
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
59% of the people we serve are under 60 years old. 2020 data represents unduplicated clients
Number of meals served to seniors and adults with disabilities who had access to nutrition support services in 2020 = 84,027
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors, Older adults, Ethnic and racial groups
Related Program
Senior Nutrition Program
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
In 2019, we served 36,119 community meals and 44,860 home-delivered meals through Meals on Wheels.
Number of miles driven for seniors and adults with disabilities to/from medical appointments in 2020= 117,728
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors
Related Program
Medical Transportation and Volunteer Services
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of seniors and adults with disabilities served by Case Management in 2020 = 255
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors, Older adults, Ethnic and racial groups
Related Program
Medicaid In-home care and Case Management
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of contacts with familes and caregivers served by Family Caregiver support
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors, Caregivers, Families, Older adults, Ethnic and racial groups
Related Program
Family Caregiver Support
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of clients served in 2017, 2018, 2019, 2020 = over 10,000 each year
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Ethnic and racial groups, Caregivers, Families, Grandparents
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Serving clients throughout Island County
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Senior Services of Island County (trade name Island Senior Resources) seeks to provide essential resources to seniors and adults with disabilities, their families and caregivers, to help them maintain their independence and help them to thrive.
Our vision: Island Senior Resources envisions strong communities where seniors, adults with disabilities, and those who care for them are valued, heard and seen, cared for and about, afforded respect, treated with dignity, and supported to live their best life.
We have a 2019-2021 Strategic Plan that is outcome based and drives the organization. The plan is available by contacting the Executive Director.
What are the organization's key strategies for making this happen?
2019-2021 Strategic Plan:
1. Island Senior Resources is the recognized leader on behalf of seniors, adults with disabilities, and those who care for them in
Island County.
A. Raise awareness with community leaders of the needs of, and resources for, seniors, adults with disabilities, and those who care for them.
B. Build capacity to take a leadership role in advocating for seniors, adults with disabilities, and those who care for them.
2. Community members have increased awareness of Island Senior Resources’ programs, and
improved access to resources.
A. Expand outreach to raise community awareness of all Island Senior Resources Programs.
B. Ensure individuals are connected to necessary interventions and services to improve and manage their health, safety, and well-being.
C. Reconceive/redesign service models.
D. Promote a positive proactive community around aging and disabilities.
3. Active community public/private partnerships are established
A. Build partnerships that integrate services and resources between Island Senior Resources and other organizations.
B. Advocate for senior employment opportunities.
C. Explore options for a multi-generational collaborative community center on South Whidbey.
4. People of all ages are engaged in their community to reduce isolation.
A. Encourage a community-wide service/engagement ethic.
B. Improve volunteer recruitment efforts to expand volunteer base.
C. Develop engagement opportunities that reach a broad segment of the community.
D. Improve volunteer recruitment efforts to expand volunteer base.
What are the organization's capabilities for doing this?
Senior Services of Island County (trade name Island Senior Resources)
has served Island County for over 40 years. We have programs in the following areas:
Aging & Disability Resources
Family Caregiver Support
Tailored Supports for Older Adults
Nutrition (Meals on Wheels, nutritional counseling and education, community meals and liquid nutrition)
Adult Day Services online
Medical Transportation and Volunteer Services
Medicaid In-Home Care and Case Management
SHIBA (State Health Insurance Benefits Advisors)
Online classes and events for social education and engagement
Medical Equipment Lending Library
Online Support Groups
What have they accomplished so far and what's next?
We are serving seniors, adults with disabilities, and caregivers, throughout Island County: north, central, and south Whidbey Island and Camano Island. We have focused our programming, and staff, on being a resource organization to provide answers to issues facing seniors and adults with disabilities, their families, and caregivers.
Our goals for the upcoming year include:
Maintaining services in the face of potentially diminished financial support from federal and state governments,
Expanding our reach more deeply into the Central and North Whidbey communities.
Continuing to meet the needs of our rapidly expanding senior population.
Expanding our resources for Community Education
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
We serve all residents of Island county, focusing on seniors, adults with disabilities and those who care for them.
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How is your organization collecting feedback from the people you serve?
Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,
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What significant change resulted from feedback?
We have developed and published a Welcoming statement: You are welcome here. You are safe here. Your needs are important. We at Island Senior Resources value, respect, and support individuals of every race, color, ethnicity, gender identity, sexual orientation, ability, age, socio-economic status, religion, non-religion, and national origin, who make up the whole of our community. We are committed to continually learning and challenging our own assumptions and biases around inclusion, equity, diversity, and justice. We invite all members of our community to join us in being informed, active allies, speaking up, acting peacefully, and being in solidarity with diverse communities.
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With whom is the organization sharing feedback?
Our staff, Our board, Our funders,
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection,
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Senior Services of Island County (DBA Island Senior Resources)
Board of directorsas of 02/22/2022
Ms. June Nailon
Julie Joselyn
June Nailon
Kathryn Beaumont
Jason Pryde
Nancy Bolin-Romanski
Walt Blackford
Mike Etzell
Suzanne Turner
Lori Christian
Jan Bahner
Chris Schacker
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
Last updated: 11/06/2020GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
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