RONALD MCDONALD HOUSE CHARITIES OF GREATER WASHINGTON DC INC

Keeping Families Close

aka Ronald McDonald House Charities® of Greater Washington D.C. (RMHCDC)   |   Falls Church, VA   |  www.rmhcdc.org

Mission

RMHCDC eases the hardship of children's illness on families through programs that directly improve the health and wellbeing of children. Our three core programs include two Ronald McDonald House® programs that provide temporary housing for families of seriously ill children being treated at area hospitals. We operate two Ronald McDonald Care Mobile® programs, in partnership with Medstar Georgetown University Hospital. These mobile units offer free healthcare in addition to fitness and nutrition education to under-served children in the DC area. To complement our partner hospitals' family-centered approach to care, we have three Ronald McDonald Family Room® programs in Children's National and Inova Children's Hospital.

Notes from the nonprofit

While RMHCDC cannot make medicine taste better or take away painful treatments, we can help lessen the burden and ensure thousands of families a year have the stability and resources they need to keep their child healthy and happy. We believe that an oasis of comfort in a sea of chaos is as powerful as any medication. We believe that a home is more than four walls and a roof over your head. It is the intangible magic that transpires in moments shared together. We believe in building a global community that finds strength, hope and courage in embracing healing as a joyous experience.

Ruling year info

1978

President and CEO

Ms. Karen Torres

Main address

3312 Gallows Road

Falls Church, VA 22042 USA

Show more contact info

Formerly known as

Children's Oncology Services of Metropolitan Washington DC

EIN

52-1132262

NTEE code info

Children's and Youth Services (P30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

RMHCDC envisions a world where all children have access to quality health care and their families are able to better comfort and support them while actively participating in their care. Unfortunately barriers (financial, geographic etc) to high quality health care still exist for many children and families. The primary goal of RMHCDC is to work collaboratively in the community to help break down those barriers.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Ronald McDonald Houses

Our Ronald McDonald Houses provide a "home-away-from-home" for the families of critically ill children who have traveled to the DC Metropolitan area to access treatment not available in their hometowns. The Houses, located in Washington, DC and Fairfax, Virginia, provide families with private rooms, fully equipped kitchens, laundry facilities, and indoor and outdoor play areas. Our House in Washington, DC also provides suites for children who are immune-suppressed and require isolation. The Ronald McDonald Houses are staffed 24/7 and House Managers work closely with the treating hospital to ensure that the unique needs of each family are met during their stay. U.S. News and World Report takes into consideration the presence of a Ronald McDonald House or Ronald McDonald Family Room when ranking Children’s Hospitals, and over 90% of leading children’s hospitals now offer access to a Ronald McDonald House and/or Ronald McDonald Family Room.

Population(s) Served
Children and youth
Families

Our Ronald McDonald Family Rooms support and enhance our medical partners' family-centered approach to care. The Family Room located on the Hematology/Oncology unit of Children's National has been in operation for over 20 years, and provides space where parents and other caregivers can rest with a cup of coffee, reheat a meal, do a load of laundry, check email, check in with other caregivers or just read quietly. Open 24/7 and staffed for up to 12 hours a day, the Family Room is also used for programming including support groups, educational programs, and activities that help parents relax and regroup such as yoga or knitting. Both in-patient and clinic families utilize the room. RMHCDC also opened two Ronald McDonald Family Rooms in Inova Children's Hospital, one in January 2016 and one in February 2018. The two Family Rooms at Inova serve the NICU, PICU, Cardiac Care, Medical/Surgical and Hematology/Oncology units. The Ronald McDonald Family Rooms feature a coffee/snack bar, computers and comfortable seating. In addition a hospitality cart makes regular rounds on the floors we serve with snacks and small toys for children and families who cannot leave their rooms. All three Family Rooms are a calm oasis amid the hectic environment of hospital life.

Population(s) Served
Children and youth
Families

The KIDS Mobile Medical Clinic/Ronald McDonald Care Mobile is operated in partnership with MedStar Georgetown University Hospital Division of Community Pediatrics. Serving as their medical home, the Ronald McDonald Care Mobile provides high quality pediatric health care to under-served children from birth to 21 years of age in DC Wards 4- 8 at no cost to parents or caregivers. Services include primary care, immunizations, oral health education, ophthalmology, mental health and social services. RMHCDC provided the mobile unit and contributes $150,000 annually towards the $829,679 operating budget. The remainder of the funding is raised through MedStar Georgetown University Hospital.

Population(s) Served
Children and youth

The Ronald McDonald Care Mobile and it's FITNESS (Fun in Teaching Nutrition and and Exercise to Successful Students) Program have partnered with local schools, K-8, in the greater DC metropolitan area to teach the importance of healthy eating and regular physical activity. These programs are created to help reduce the rate of obesity and associated chronic conditions (asthma, diabetes, and hypertension) in children. Individual children at risk for obesity may receive individualized weight management plans.

Population(s) Served
Children and youth

Where we work

Accreditations

Charity Navigator 2020

BBB.Org 2020

GuideStar: Platinum 2020

Awards

"One of the best small charities in the Greater Washington region." 2020

Catalogue for Philanthropy

Top Charity 2018

Business.Org

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of children receiving care and education on the KIDS Mobile Medical Clinic/Ronald McDonald Care Mobile

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Related Program

KIDS Mobile Medical Clinic/Ronald McDonald Care Mobile

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This number includes individual children receiving care and health education, and there are approximately 2,000 visits by these patients on an annual basis. Health education was added in 2018.

Number of families accessing amenities provided by Ronald McDonald Family Rooms

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Caregivers, Parents

Related Program

Ronald McDonald Family Rooms

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Approximate number of families served by three Family Rooms (the third opened in early 2018).

Number of families of seriously ill children who stayed at one of our two Ronald McDonald Houses

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Caregivers, Families

Related Program

Ronald McDonald Houses

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The average length of stay in 2020 was 20 nights.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

RMHCDC’s mission is to positively impact the health and well-being of children. Our two Ronald McDonald Houses provide temporary housing for the families of critically ill children who have traveled to the DC area to access specialized medical care not available in their hometowns. The KIDS Mobile Medical Clinic/Ronald McDonald Care Mobile provides free primary health care to under-served children in DC and the FITNESS Program partners with local schools to help reduce childhood obesity. Our three Ronald McDonald Family Rooms provide parents with many of the amenities of home in addition to supportive programming. We believe, and research shows, that helping to ensure that parents are better able to focus on their child and their child's treatment plan leads to a better overall clinical experience. Our goals over the next 3-5 years are to expand both of our Houses to increase capacity from 34 to 56 total guest rooms, better positioning us to help the 33% of families on our wait lists we are not currently able to accommodate.

Our strategic plan consists of four priorities. Each has defined goals, objectives and measurements.

1. Program Performance
Our strategic plan is designed to look broadly at community need, to review and determine alignment of our programs to need and mission, to reflect a proactive approach to new program development and to demonstrate an openness to the need for service outside our current program mix.

2. Community Engagement
Our focus is to effectively communicate our mission, values, activities and impact; and to enlist key influencers and strengthen existing alliances.

3. Financial Sustainability
Our overall financial goal is to generate sufficient financial support to fund the mission and long-term vision for RMHCDC.

4. Management Effectiveness
Our goal is to continue to maintain a high level of administration and management of the Chapter and to uphold the commitment to our mission and values.

Our internal resources include strong fiduciary management of our financial portfolio and assets, our staff, volunteers, and Board, and Global RMHC. We develop a realistic and sustainable budget each year based on our Strategic Plan. We have a committed staff, competent and professional and an effective leadership/management team. Our Board of Directors is the result of targeted recruitment; Board members bring expertise in a number of essential areas. Board members are also expected to contribute financially. Global RMHC is a tremendous resource, from establishing and expecting best practices to providing access to national donors.
Our external resources include our hospital and corporate partnerships and our well-known and respected brand. We have a strong partnership with the McDonald's corporation and with our local McDonald's owner-operators and we have developed other mutually rewarding corporate partnerships. We also work closely and collaboratively with our medical partners.

Since 1980 when our first House opened, RMHCDC has provided over 191,050 nights to families in crisis. We have expanded our Ronald McDonald Family Room program at Children's National and opened two new Ronald McDonald Family Rooms at Inova Children's Hospital. Our KIDS Mobile Medical Clinic/Ronald McDonald Care Mobile program (KMMC/RMCM) has expanded its services over the years as additional needs have been identified in the community. Our newest Care Mobile, home of the FITNESS Program, is a direct result of KMMC/RMCM staff observing rising obesity rates on the medical unit. We believe our strengths are in our mission, our brand, the quality of our staff and Board, our prudent financial stewardship and transparency, and our Global resources. Our challenges include raising adequate operating funds as we grow. We are pleased to have been recognized by the Catalogue for Philanthropy since 2007 and have been rated four stars by Charity Navigator.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    Many of our constituents expressed difficulty with transportation to and from our partner hospitals. Based on this feedback we evaluated our transportation options and developed a multifaceted approach that worked to better meet the need.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback,

Financials

RONALD MCDONALD HOUSE CHARITIES OF GREATER WASHINGTON DC INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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RONALD MCDONALD HOUSE CHARITIES OF GREATER WASHINGTON DC INC

Board of directors
as of 8/16/2021
SOURCE: Self-reported by organization
Board chair

Brad Cole

Steampunk

Term: 2019 - 2022

Isaac Green

McDonald's Owner-Operator

Sarah Wagner

Amazon Web Services

Brad Cole

Accenture Federal Services

Scott Marschall

Northwest Mutual

Louie Atangan

TD Wealth

Kris Grumiaux

McDonald's Owner-Operator

Martha Parra

Children's National Health System

Meera Pillai

Technology, Retired

David Schneider

Holland and Knight

Kari Swenson

McDonald's Owner-Operator

Bryan Cleghorn

McDonald's Owner-Operator

Greg Kassing

VP, Portfolio Risk/Special Assets, FVC Bank

Peter Nguyen

Partner, The Reef Group/TTR Sotheby's

Neva Van Valkenburg

McDonald's Owner-Operator

Jordan DeDona

Ernst & Young

Jeff Hansen

Hewlett Packard Enterprises

Rob Mooney

Hoar Construction

Karen Torres

RMHCDC

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/19/2021,

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

No data

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 02/19/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.