HEARTLY HOUSE INC

Serving survivors of domestic violence, sexual assault, human trafficking, and child abuse

aka Heartly House   |   Frederick, MD   |  www.heartlyhouse.org

Mission

The mission of Heartly House is to end intimate partner violence, sexual assault, child abuse, and human sex trafficking, and to provide victims with safety, shelter, and supportive services.

Ruling year info

1982

President and Executive Director

Inga James MSW PhD

Main address

P.O. Box 857

Frederick, MD 21705 USA

Show more contact info

EIN

52-1186250

NTEE code info

Family Violence Shelters and Services (P43)

Other Housing, Shelter N.E.C. (L99)

Hot Line, Crisis Intervention (F40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Heartly House is the only agency in Frederick County, Maryland that provides comprehensive services for survivors of domestic violence, sexual assault, human trafficking, and child abuse, and works to reduce these acts of violence and abuse in our community. Heartly House is often the first point of contact for many of these victims, offering support, understanding, education, and additional services from the start. These types of traumatic experiences especially if unaddressed, frequently result in a host of mental health concerns including anxiety, depression, low self-esteem, post-traumatic stress symptoms, as well as physical illness and injuries, up to and including death. We know that 1 in 3 women and 1 in 4 men have or will experience some form of extreme physical violence by an intimate partner, and 1 in 4 girls and 1 in 6 boys have or will be sexually abused by the age of 18. In 2018, the U.S. National Human Trafficking Hotline reported over 10,000 cases.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Heartly House's Services

Services include a 24-hour hotline, counseling services, legal services, emergency shelter, abuser intervention program, medical accompaniments, community/ professional outreach and education, adocacy and support, crisis intervention, and referrals to other community agencies and organizations.

Population(s) Served
Adults
Families

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of crisis hotline calls answered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Heartly House's Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Total number of counseling sessions performed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Heartly House's Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients assisted with legal needs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Heartly House's Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of bed nights (nights spent in shelter)

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Heartly House's Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This is a 25% increase over previous year. Our shelter services remained uninterrupted during COVID restrictions.

number screened for Lethality

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Heartly House's Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Context Notes

Lethality screens dropped in 2020 due to COVID; however, we did see an increase in the percentage of screens showing high danger of lethality.

Total number of victims served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

In 2019, we began counting only the victims we serve as the total number of victims served and didn't include the individuals who advocate on their behalf. So there will be a large decrease.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The mission of Heartly House is to end domestic violence, sexual assault, human trafficking, and child abuse, and to provide victims with safety, shelter, and supportive services. Heartly House is a non-profit 501 (c)(3) organization dedicated to building healthy relationships, families, and communities and providing a continuum of care for survivors. We believe that every person should be free of sexual, domestic, and interpersonal violence/abuse in any and all of its forms and that successful interpersonal relationships must be based upon the mutual respect that recognizes and celebrates the inherent dignity and worth of every individual. We know that the experience of every member of the community has intrinsic value and that it is the responsibility of every employee and volunteer to be respectful to those opinions, comments and suggestions. We must work together in an environment of mutual respect and unwavering support for one another as a cohesive team dedicated and committed to a common cause in order to accomplish our goals. Heartly House provides education to prevent victim blaming both at the societal level and the personal, individual level.
Heartly House has developed several organizational goals that will ensure our success.
• To maintain the continuum of comprehensive services provided including education/outreach, 24-hour hotline, crisis response, safety planning, emergency shelter, counseling, medical accompaniment to the hospital, court accompaniment, and legal advocacy/representation

• To implement services with highly trained, trauma informed staff who utilize “best practices” and evidenced based strategies in the field of victim assistance and the treatment of trauma

• To raise community awareness and provide prevention education to reduce the incidence of domestic violence, sexual assault, human trafficking, and child abuse

• To evaluate programs and the impact of services provided to victims ensuring ongoing quality improvements and the best possible outcomes

• To maintain an efficient organizational structure and continue to diversify funding streams to ensure the long-term sustainability of Heartly House services

Crisis Workers respond to hotline calls 24/7. They listen, support without judgement, educate, and offer services. Heartly House receives an average of 600 hotline calls per month. For those in the middle of a crisis and not yet ready to engage in counseling services, we offer several in person crisis intervention appointments. At these appointments, victims often are very emotional and highly stressed due to recent events. Crisis Workers listen, validate their feelings/concerns, provide safety planning, educate them about civil remedies, and connect them to counseling, emergency shelter, and/or legal services as needed.
Our Emergency shelter has 24/7 access for victims that are in immediate danger. A victim who has just left their abuser is at their greatest risk of harm up to and including death at this time. Our shelter capacity is 29 beds, 4 bathrooms, shared living and dining room, kitchen, laundry room, playroom, and an outdoor play yard. The shelter has 24-hour security. All personal supply needs are met. Service Coordinators work with shelter clients to connect them to resources and support them in achieving their individual goals. Over 80% of our shelter clients exit with the ability to meet the basic needs of their family, increased safety skills, and improved emotional well-being.
Victims can also access medical accompaniment & advocacy services at the hospital for treatment and a forensic exam. Advocates explain the forensic process, provide emotional support/education, make referrals, and follow up to offer additional support.
Our counseling department provides group/individual counseling for adults/children. Groups for adults are open and continuous so that a new client can access these supports quickly. Individual counseling is offered on a short-term basis. Counselors utilize evidenced based clinical interventions for treatment of trauma. These include art/sand tray/play therapy, animal assisted therapy for children, cognitive behavioral techniques, stages of change interventions, mindfulness strategies, and EMDR therapy.
The legal department answers legal questions & explains victim's rights. Advocates provide court accompaniment, information on courthouse protocols, education on civil/legal remedies, safety planning, and case preparation. Heartly House attorneys provide legal representation for protective/ peace order hearings and family law cases. There is no cost to the victim for any of our services.
The Engagement Department educates the community in order to increase awareness, the first step in prevention. Through a comprehensive strategy via social media, digital and print ads, along with tailored trainings, and participation in community events, our goal is to meet individuals where they are and engage/educate.
The Abuse Intervention Program is an ongoing, 26-session educational group for men who have displayed abusive behavior and participants are charged a fee.

Heartly House has been providing services for victims of domestic and sexual abuse for 40 years. With the support of state, federal, and local funding, we are fortunate to have the resources in place to be able to meet many of the needs in our community. Our greatest resource is our staff. Heartly House's management team is comprised of the Executive Director, Clinical Services Director, Residential Services Director, Crisis Services Director, Legal Services Director, Finance Director, and the Development Director. Our leadership team combined has over 100 years of experience providing services to victims. Many of our leadership and direct service staff have worked for us for decades, dedicating their life’s work to supporting survivors. Many have been honored with individual awards for their work in this field.
To meet the growing need in the Hispanic/Latino community in Frederick, Heartly House has two Crisis Workers, a Part Time Service Coordinator, a Legal Advocate, and a Clinical Counselor who are bilingual in English/Spanish.
Heartly House is the local expert on treating the impact of trauma. We offer specialized therapeutic inventions through individual and group counseling for adults and children. Our group and individual therapies offer many interventions including psycho-education, individualized emotional and physical safety planning, cognitive behavioral techniques, mindfulness practices, coping strategies, art therapy, life skills development, EMDR therapy, trauma informed yoga, and animal assist therapy. Heartly House offers counseling for women who speak Spanish, groups for LGBTQ+ survivors, and a male survivor group for childhood sexual abuse.
A national report issued by the Office of the Vice President in 2014 to commemorate the 20th Anniversary of the Violence Against Women Act (VAWA) highlighted Heartly House as an example of successful programs throughout the nation. We were one of only three centers in the State of Maryland to receive this national recognition.
In October 2014, the Maryland Network Against Domestic Violence (MNADV) selected Heartly House as the recipient of its Lethality Assessment Program Award. MNADV announced it selected Heartly House in recognition of its high standard of performance in providing safety and empowerment to high-risk victims of domestic violence. MNADV singled out Frederick County, saying: “Heartly House has set an incredibly high bar for the rest of the state and the rest of the country.” We are working to end sexual, domestic, and interpersonal violence and abuse in all of its forms and every day we get close to these goals with the steps we have taken above.
Heartly House is recently addressing the needs of human trafficking survivors. We have a Human Trafficking Services Coordinator who provides support and services to victims and also coordinates the collaborative work done by the Frederick County Human Trafficking Response Team.

The following provides a broad picture of the volume and scope of victim services provided and therefore gives a numerical approach at explaining our progress. In fiscal year 2019, we provided services to over 1,100 victims of intimate partner violence, sexual assault, human trafficking, and child abuse. Eight hundred and twelve (812) of these were new clients this fiscal year. The following delineates a breakdown of specific services provided:
Responded to 5947 hotline calls
Followed up with victims to check on their well-being 1,824 times
116 medical accompaniments at the hospital for the forensic exam process
93 in person crisis intervention appointments
43 adults and 35 children (78 people) who were in immediate physical danger found safety in our emergency shelter for a total of 2,441 bed nights
2276 counseling sessions were provided by the clinical counseling team and counseling interns
Provided legal advocacy services to 507 clients which included education about their rights and the law and support navigating the court system
242 court representations in Protective Order hearings and 26 legal representations in matters of family law
1163 total victims were screened through the Lethality Assessment Program (LAP) of which 678 victims (58%) were identified at the highest risk of being killed by their partner – Services are prioritized for victims who are the highest risk of harm.
Educated and raised awareness for thousands of Frederick County citizens through community events, presentations, campaigns, discussion panels, and social media.
Outcomes:
83% of shelter clients were able to meet their basic needs upon existing shelter
93% of shelter clients pursued 1 or more safety strategies during their shelter stay
96% of clients receiving medial accompaniment at the hospital reported increased knowledge on planning for their safety
75% of clients who experienced a sexual assault and received medical advocacy and accompaniment during the hospital forensic exam process, reported the crime to law enforcement
74% of clients who were injured due to domestic violence and received medical advocacy and accompaniment during the hospital forensic exam process, reported the crime to law enforcement
95% of clients who received counseling agreed/strongly agreed that the counseling they received helped improve their situation
89% of clients who received counseling agreed/strongly agreed that they are more knowledgeable about how to plan for their safety
95% of counseling clients feel safer as a result of Heartly House services.
Ideally, we will see the number of clients served by hotline services increasing due to increase community outreach and education. Assuming we can grow our financial resources, we feel the needs for increasing services are in counseling and legal services in particular.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

HEARTLY HOUSE INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HEARTLY HOUSE INC

Board of directors
as of 9/21/2021
SOURCE: Self-reported by organization
Board co-chair

Kim Hintzman

Evangelical Lutheran Church

Term: 2017 - 2020


Board co-chair

Paul Rose

Miles and Stockbridge

Term: 2018 - 2021

Hannah Jacobs

Frederick Regional Healthcare System

Mary Beth Kaslick

Kaslick and Prete, LLC

Robin Meister

US Silica

David Murry

US Silica

Laura Lebo

Ausherman Properties

Anthony Owens

Owens Remodeling and Repairs

Christine Ferguson

Lockheed Martin

Chris Kline Jr

Frederick Commercial Real Estate

Donna Spralls

First United Bank and Trust

Jamaal Rashad

Power Home Remodeling

Linda Thane Morgan

Support Unlimited

Inga James

Heartly House

Organizational demographics

SOURCE: Self-reported; last updated 11/16/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Decline to state

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data