Family Promise, Inc.

Summit, NJ   |  www.familypromise.org

Mission

Family Promise is a national nonprofit organization that helps low-income families and families experiencing homelessness achieve sustainable independence through a community-based response.

Ruling year info

1988

Chief Executive Officer

Mr. Claas Ehlers

Main address

71 Summit Ave

Summit, NJ 07901 USA

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Formerly known as

National Interfaith Hospitality Network

EIN

52-1591461

NTEE code info

Homeless Services/Centers (P85)

Voluntarism Promotion (T40)

Other Housing Support Services (L80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

35% of the homeless population in the U.S. is comprised of families with children, and this year, three million children will experience homelessness. Family Promise is working to address this crisis holistically in communities nationwide.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Development and Support of Family Promise Affiliates

Family Promise empowers families and mobilizes communities. Family Promise organizes the development of community-based Affiliate programs that serve children and families experiencing and at risk of homelessness through shelter, prevention services, and stabilization programs and provides ongoing support for these Affiliates to empower families to achieve sustainable independence. Family Promise provides technical assistance and expertise to a national network of 200 Affiliate organizations in 43 states, mobilizing 200,000 volunteers and serving 125,000 family members each year.

Population(s) Served
Homeless people
Families

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of children served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Economically disadvantaged people

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our vision is a nation in which every family has a home, a livelihood, and the chance to build a better future.

Family Promise employs a holistic approach to the crisis of family homelessness. Our programs address the range of issues that affect low-income families and families experiencing homelessness. These include direct services (including case management, emergency shelter, and meals), educational curricula and skills development, homelessness prevention and shelter diversion services, stabilization programs, and more.

Since its founding in 1988, Family Promise has tackled the crisis of family homelessness in a holistic manner that addresses the range of issues that can lead to housing insecurity. More than 200 Family Promise affiliates in 43 states implement national programs, create local initiatives, and develop community partnerships to best meet the unique needs of the families they serve, helping families navigate the path to lasting independence. Our homelessness prevention programs help families avoid the trauma of homelessness altogether, and stabilization supports ensure families who have graduated from our program maintain their independence. Family Promise leads communities in the fight against family homelessness and engages more than 200,000 volunteers in service and support for families in crisis. Our cost-effective approach ensures more resources go toward housing and other permanent solutions.

We help families experiencing homelessness, and low-income families, achieve sustainable independence through a community-based response and have provided shelter, meals, and comprehensive support services to more than one million family members (the majority of them children) since our founding in 1988. We keep families together during the most difficult time in their lives. More than 88% of the families we serve find housing in less than nine weeks because of our intensive case management and community support. We mobilize more than 200,000 volunteers across the country. Our comprehensive model includes prevention, shelter, and stabilization programs to address the range of issues affecting low-income families and families experiencing homelessness to help them rebuild their lives and find independent, sustainable housing.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve families with children experiencing or at-risk of homelessness. We also have 200,000 volunteers across the country.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We constantly seek and apply input from our constituent advisory bodies (including a Guest Advisory Council, whose members have lived expertise with homelessness and a Racial Justice Council), from everyone in our open culture, and from formalized feedback collection. The Guest Advisory Council helped alter a workforce development partnership because the partner’s wages were too low and helped redirect a video project that lacked appropriate sensitivity. They have also driven the shape and scope of their committee and are fully empowered to provide direction. The Racial Justice Council has advised us on ways to stop perpetuating power dynamics through images of white volunteers and clients of color to ensure we recognize the messages images can send.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    As noted above, we have found that the advisory bodies have become directive bodies. We also see this with affinity groups, which operate under our aegis but set their own agendas. It has taught staff the value of soliciting feedback—and applying it. This year, we added a staff member specifically to foster more meaningful engagement from people with lived experience with homelessness, something the staff member herself has. A major objective is increasing, across our Affiliate network, leadership (staff, board, advisory) from people with lived expertise by 30%.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome,

Financials

Family Promise, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Family Promise, Inc.

Board of directors
as of 02/16/2022
SOURCE: Self-reported by organization
Board chair

Ms. Leah Griffith

Watts Consulting

Term: 2020 -

Robert Hugin

Celgene, ret'd

Richard Vicens

Olympus Power

Nadim Ahmed

Former President Hematology - Bristol Myers Squibb

Kevin Barrett

Altegra Health, FP Board Vice Chair

David Fleck

FreeFlow Ventures

Stacey Slater Sacks

Pro Bono Strategies

Eileen Serra

JP Morgan Chase & Co., ret'd

Dan Tinkoff

McKinsey & Company

Andrew Pierce

Bain & Company, FP Vice Chair

Josh Barer

Hibiscus BioVentures, Barer & Son Capital, FP Secretary

Susan Hardwick

American Water Works Company, Inc., FP Treasurer

Betsy Bernard

AT&T, ret'd

Sarah Bird

Former principal, Hewitt Associates

Alex English

Ret'd NBA Hall of Fame player

Tim Gamory

BronXchange

Linda Henry

Ernst & Young

Sherina Smith

American Family Insurance

Kat Lilley-Blair

Family Promise of Colorado Springs

Claas Ehlers

Family Promise, CEO

Leah Griffith

Watts Consulting, FP Chair

Rev. Victor Aloyo

Princeton Theological Seminary

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 2/2/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Hispanic/Latino/Latina/Latinx
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 02/02/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.