The Baltimore Station, Inc.
We turn lives around
Programs and results
What we aim to solve
The Baltimore Station operates a highly effective treatment program for homeless men with histories of mental health and chronic substance use disorders. As research continues to identify effective methods of treating addiction, more and more emphasis is being placed on the benefits of long-term, residential programs for recovery – especially for hard to treat populations such as the homeless and those with co-occurring illnesses. The Baltimore Station has put in place a program with “recovery" as its central goal, where a resident can remain in the program for up to 24 months. The average length of stay is 13 months.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Residential treatment program
Over the course of our 35-year history, The Baltimore Station has maintained a very positive reputation for providing high quality services to homeless veterans who struggle with behavioral health challenges. We are proud of our success in helping homeless veterans achieve sobriety and accomplish their financial and housing goals.
The Case Managers at TBS, who are all licensed or certified alcohol and drug counselors and/or mental health clinicians, work with each resident to develop an individualized treatment program that is focused on their specific needs.
Our innovative programming is based on a trauma informed, strength based and client-centered treatment approach that combines a strong recovery model with a milieu that promotes pro social behavior.
SITH (Workforce Development Program)
In addition to our nationally recognized clinical treatment program for substance use disorder, we have now expanded our services to include a new Service Intensive Transitional Housing (SITH) program, designed to help unemployed homeless veterans get the tools and skills they need to obtain a sustainable income and permanent housing.
Participants in this residential program will receive case management services as well as meals and clothing. Program participants will receive a comprehensive Individualized Service Plan that outlines housing goals, a timeline for accessing permanent housing and detailed career/income goals. The program will also focus on workforce development training and job readiness programs.
Where we work
Accreditations
CARF - Residential & Outpatient Programming 2021
Awards
Business Partner of the Year 2022
Central Maryland Chamber
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of homeless participants engaged in mental health services
This metric is no longer tracked.Totals By Year
Population(s) Served
Men
Related Program
Residential treatment program
Type of Metric
Other - describing something else
Direction of Success
Increasing
Number of people no longer living in unsafe or substandard housing as a result of the nonprofit's efforts
This metric is no longer tracked.Totals By Year
Population(s) Served
Men and boys
Related Program
Residential treatment program
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of clients in residential care
This metric is no longer tracked.Totals By Year
Population(s) Served
Men
Related Program
Residential treatment program
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
*Please note the pandemic affected occupancy numbers*
Number of trips provided
This metric is no longer tracked.Totals By Year
Related Program
Residential treatment program
Type of Metric
Other - describing something else
Direction of Success
Holding steady
Context Notes
Alternative therapies in the form of educational field trips. Sandy Point, Camp Puh'tok, Piscatorial therapy trips, museums, zoo
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
The Baltimore Station (TBS) turns lives around. Founded in 1989, we are an innovative therapeutic residential and outpatient treatment program supporting veterans who are overcoming obstacles to regain self-sufficiency. We offer programming based on a trauma informed, strength-based and client-centered approach that combines a strong recovery model with an environment that promotes socially responsible behavior.
Nationally accredited through the Commission on Accreditation of Rehabilitation Facilities (CARF), services are provided within a residential, therapeutic community and include Clinical, Service Intensive Transitional Housing, Intensive Outpatient and Outpatient programming. Residents participate in individual counseling, group therapy, employment and workforce development training and referrals to outside resources designed to assist the resident in turning their life around.
The program’s goals are to provide a safe and secure environment where men with a history of homelessness can:
· Reclaim and restore sense of self-worth
· Assume personal responsibility for their past and future
· Develop an individualized treatment plan leading to self-sufficiency
· Navigate available resources to successfully implement their plan
· Obtain employment to earn a livable wage and transition to permanent housing
What are the organization's key strategies for making this happen?
The Baltimore Station (TBS) has been an active participant in the movement to reduce homelessness in Baltimore since 1987. Our agency responds to the needs of men once they are homeless and provides services to reduce the length of time an individual has unstable housing and provides a platform to reduce the likelihood of a return to homelessness.
TBS is a Maryland State licensed Clinically Managed Medium Intensity Residential Treatment (III.3) facility for men, primarily veterans, who are struggling with homelessness, under- or unemployment, substance use disorders and may be suffering from physical and/or mental health issues. As the largest VA Grant & Per Diem provider in the region, The Baltimore Station reserves 90 beds for Clinical Programming focused on substance use disorders and mental health, 25 Service Intensive Transitional Housing beds designed for homeless male veterans looking to reenter the workforce, and 10 beds for Drug Court clients offered as an alternative to incarceration. Furthermore, The Baltimore Station provides on-site Intensive Outpatient and Outpatient Programming to residents after they have returned to the community.
What are the organization's capabilities for doing this?
TBS has a full-time outreach coordinator, a successful TBS graduate and is the first point of contact for homeless veterans looking to enter our program. To identify men who could benefit from our offered services, the outreach coordinator acts as a liaison with outside agencies including local hospitals, community organizations and other homeless service providers. We have significantly increased the number of highly credentialed staff on our treatment team with certifications including: Licensed Certified Social Worker Clinical (LCSWC); Licensed Graduate Professional Counsel (LGPC); Licensed Clinical Professional Counselor (LCPC); Licensed Graduate Alcohol and Drug Counselor (LGAD).
In addition to our Clinical and Service Intensive Transitional Housing (SITH) programs, The Baltimore Station has begun offering Intensive Outpatient and Outpatient Programming (IOP/OP) with the intention of ensuring a continuum of care and reducing the likelihood of a return to homelessness once a resident transitions to permanent housing. IOP/OP allows us to offer on-site mental health services including individual assessments, weekly counselling to current residents and clients after their discharge, and group therapy and family therapy as needed. Eventually, these services will also be available to non-veteran, community-based individuals of any gender.
What have they accomplished so far and what's next?
In 2019, TBS served 308 residents between both South Baltimore and Baker Street locations. 81% graduated with sustainable income, 78% graduated with permanent housing, 92% were successfully discharged.
The Baltimore Station has expanded services beyond the already offered residential clinical program to include community-based programs such as: Intensive Outpatient and Outpatient programming (IOP/OP). Our IOP/OP programming was evaluated and accredited by CARF, an internationally recognized accrediting agency. The intention behind IOP/OP programming is to ensure a continuum of care and reduce the likelihood of returning to homelessness once a resident transitions to permanent housing and resides in the community. These services are also available to non-veteran, community-based individuals of any gender.
To meet the growing needs of our community TBS will be offering Psychiatric Rehabilitation Program (PRP) services within the next year.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
The Baltimore Station, Inc.
Board of directorsas of 06/13/2024
Mr. Tyler Mays
RCM&D
Term: 2024 -
Jeff Cooper
Len The Plumber
Stacy Kahatapitiya
ARC Environmental, Inc.
Michele Renaud
T. Rowe Price
Alan Grace
CBRE
Stuart Sutley
Natalie Arteen
M&T Bank
Michael Fonce
Cameron Mathis
Michael Nelson
Thomas Staskowski
Frankie Velez
Andrew Bagby
John Anderson
Christopher Barnes
Scott Stevens
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 07/05/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.