GOLD2023

Anne Arundel Conflict Resolution Center, Inc.

Building peace in the community

aka AACRC   |   Annapolis, MD   |  www.aacrc.info

Mission

Providing mediation, facilitation, and education for the peaceful resolution of conflicts to all who ask.

Ruling year info

1994

Executive Director

Mrs. Georgia A. Noone-Sherrod

Main address

2666 Riva Rd Ste 130

Annapolis, MD 21401 USA

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Formerly known as

Margie Bryce

EIN

52-1845816

NTEE code info

Dispute Resolution/Mediation Services (I51)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Often times conflict arises when Communication is stifled, stress is heightened and parties are not equally equipped with the willingness to peacefully resolve problems. We aim to resolve conflict by guiding constructive conversation as a well-trained, confidential and neutral party with the goal of foster resolution and peace.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Anne Arundel Conflict Resolution Center

AACRC serves the residents of Anne Arundel County by teaching and guiding self-determining mediation processes on how to resolve and manage conflict. The center employs a myriad of mediation services conducted in various neutral locations throughout the County. The services range from traditional mediation to Restorative Practices for youth, Conflict Management training to Restorative Conferencing and Reconciliation, Anger Management, Large Group Facilitation, Child Custody, Small Claims, Landlord/Tenant mediation, and various other courses specifically designed - all FREE to the Community.

Population(s) Served
Adults
Incarcerated people

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We hope to create peace in the community!

We work in collaboration with county agencies, the courts, local organizations, individuals and non-profits to open communication and to assist us with spreading the message that through mediation conflicts can be resolved and for those who participate, they are more likely to reach their goals with a strong sense of self-determination.

Our service offerings support our mission of providing mediation, facilitation, and education for the peaceful resolution of conflicts to all who ask. We aim to improve the quality of life for individuals in Anne Arundel County and to create a more peaceful and productive community by helping people communicate constructively to resolve conflict

We provide instruction, training workshops and continuing education to our partners and within the community around the following topics:
Mediation,
Conflict Resolution Education,
Paid Trainings,
Facilitation,
Community Conferencing, and
Anger Management

AACRC has a very diverse roster of 43 professionally trained volunteers and 7 staff who range in age from 19 to 80, with high school diplomas to Ph.D., retired judges, elected officials, college students, stay at home mothers and fathers, retirees, and yes a few lawyers all of whom meet rigorous mediation training and continuing education and annual evaluations. Frankly we serve everyone and we welcome everyone who believes he/she can make a difference.

The Mediation and Conflict Resolution Office (MACRO), a department of the Maryland Administrative Office of the Courts created a ranking system for community mediation centers that determine the size and scope of work and funding each center is eligible to obtain annually. The highest level a center can attain is level six (6). AACRC is a level five (5) center and has successfully reached and maintained this ranking for the last three (2) years.

We are extremely a disciplined organization and we utilize resources wisely.

AACRC has made a difference in thousands of lives here in Anne Arundel County. For the last 25 years, AACRC has consistently provided mediation services for thousands of Anne Arundel County residents and we intend to do more. In the past our model of providing mediation services was singularly focused. We determined that what our participants want and our community requires are wrap-around services that meet the need of the entire family.

In the spirit of progress, we intend to progress along with the needs of our community and have Integrated Family Mediation Services (IFMS), which is an offering of multiple mediation services that may include Marital Separation and Parenting Planning, along with Child Custody/Child Access mediation. Prior to IFMS, we would work with a couple or individual solely in one area. We find that by offering families integrated services, they feel a sense of relief around waiting and looking for answers on other relevant topics.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection

Financials

Anne Arundel Conflict Resolution Center, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Anne Arundel Conflict Resolution Center, Inc.

Board of directors
as of 07/01/2023
SOURCE: Self-reported by organization
Board chair

Dr. Sonya Penn

Sonya Penn, Esq.

USPTO

Kathy Gray

Retired Educator

David Jason Ross

DC Dept. Human Services

Sadia White

Consultant

Kenya Sampson

Anne Arundel Dept. of Health

Dawn Austin, Esq.

Attorney at Law

Ed F. Simon, Esq.

Edward F. Simon LLC

Carlesa Finney

Community Action Agency

Jim Denora

Leading Edge Wealth Management

Don Patterson

Retired

Georgia A. Noone-Sherrod

AACRC

Caroline Hadley

Retired

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 7/1/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 07/01/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.