Lakeland Volunteers In Medicine Inc

LVIM aims to fill the gaps in the healthcare system. Patients who qualify for LVIM often slip through the cracks as they earn too much to qualify for government healthcare programs, but not enough to afford the cost of insurance.

In 2017, Lakeland Volunteers In Medicine embarked on journey to evaluate health outcomes for our patients in addition to providing immediate care. Our goals include the following and are listed specifically in the Measures of Progress and Results section:

• Improving blood pressures of adult hypertensive patient
• Improving LDL cholesterol in adult diabetics
• Reducing Hemoglobin A1C in adult diabetics
• Providing screening exams as advised by the United States Preventative Services Task Force, specifically Pap Smears, Mammograms, and Hepatitis C screenings.
• Improving quit rates for smokers
• Weight loss in patients who are obese

Lakeland Volunteers In Medicine’s (LVIM) strategic operating plan includes an Organizational Foundation – the building blocks that enable our best practices, LVIM’s Strategic Business Processes, which ultimately deliver our intended outcomes: healthy patients, fulfilled volunteers and staff, and loyal donors. By successfully achieving the intended outcomes of our strategy, we fulfill the mission of LVIM.

A caring organization of committed volunteers and staff forms Lakeland Volunteers in Medicine's foundation. It is this foundation that creates the environment where LVIM excels at achieving key business processes and desired outcomes.

1. Build and maintain a culture of caring
2. Provide the right portfolio of services
3. Appropriately use technology
4. Promote and support a spirit of volunteerism

The following represent the key business processes that are performed at Lakeland Volunteers In Medicine. Excelling at these processes will drive our desired outcomes.

- Enroll and schedule patients
- Provide high-quality episodic medical care
- Provide high-quality chronic disease management
- Provide high-quality dental care
- Provide prescription medication
- Effectively use service partners
- Recruit, train and retain medical and lay volunteers
- Recruit, train and retain paid staff
- Recognize and thank volunteers and staff
- Listen and respond to volunteer ideas and concerns
- Recruit new donors
- Develop and thank existing donors
- Conduct fundraising events
- Develop public funding and private grants
- Promote community awareness
- Measure and report key outcome data and performance indicators

Since 2021, Lakeland Volunteers in Medicine has added several new services to help us continue ensuring access to healthcare for qualified patients in our community, reducing the inequities that exist for many:

- Added on-demand translation services
- Implemented patient messaging system for reminders and announcements via patients' preferred method of
communication
- Extended lab services to 5 days a week
- Became a host site for Give Kids a Smile clinic
- Secured funding for dentures and additional diagnostics.
- Added patient navigation services to connect patients to needed services outside of LVIM
- Welcomed volunteer gastroenterologist and registered dietician to the team, expanding services available
-Partnered with Aunt Flow and Junior League to provide feminine hygiene products to patients, volunteers and staff
- Added patient education materials to the Electronic Health Record making access a wide variety of information available at the touch of a button.

Lakeland Volunteers In Medicine continues to engage the community, and recruit volunteers and medical providers in order to meet the needs of our patient population, and to continue providing compassionate healthcare to our community. In 2023, LVIM has continued to update internal processes and policies to continue expanding access. LVIM added a satellite site in Bartow, the County Seat. And, perhaps most exciting, inspired by the AIMS Model at Rush University, LVIM has begun to infuse social care with primary healthcare as LVIM's healthcare delivery model.