PLATINUM2024

Army Emergency Relief

Soldiers Helping Soldiers

aka AER   |   Arlington, VA   |  http://www.armyemergencyrelief.org

Mission

Army Emergency Relief (AER) was organized as a private nonprofit organization in February 1942 to provide emergency financial assistance to U.S. Army Soldiers (both active duty and retirees) and their eligible family members.

Ruling year info

1943

Principal Officer

LTG Raymond Mason

Main address

2530 Crystal Dr Suite 13161

Arlington, VA 22202 USA

Show more contact info

EIN

53-0196552

NTEE code info

Emergency Assistance (Food, Clothing, Cash) (P60)

Military/Veterans' Organizations (W30)

Scholarships, Student Financial Aid, Awards (B82)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Army Emergency Relief provides financial aid, through no-interest loans or grants, to assist Soldiers, Army families, and Army veterans in times of need. AER focuses on providing assistance for basic living expenses, car repairs, disaster relief, medical bills, emergency travel expenses, and offers college scholarships to Army spouses and children. AER has added several new categories of assistance to help Soldiers impacted by COVID-19.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency Financial Assistance

Provided to relieve distress, often involving the basic essentials of everyday living, either in the form of a no-interest loan, a grant, or combination depending on the applicant's personal situation. Amount of assistance provided is only limited by an individual's valid need. Loans may be converted to grants at any time it is determind that continued repayment creates undue hardship. AER issued over 66,000 cases of assistance and disbursed $70,888,225 in emergency assistance, an 11.8% increase over 2007. Included in this amount is $5,495,303 in assistance provided in the form of a grant due to hardship of assistance to widows(ers) and orphans (2,304 cases) and Wounded Warriors (677 cases). Membership in the Armed Forces Service Corporation was provided to 399 widows in the amount of $397,055. In addition, AER declared on additional $3,484,752 in outstanding loans as uncollectible due to hardship and or bankruptcy, non-response, or other reasons.

Population(s) Served
Military personnel

Where we work

Affiliations & memberships

White Oak 2022

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Total dollar amount of loans issued

This metric is no longer tracked.
Totals By Year
Population(s) Served

Military personnel

Related Program

Emergency Financial Assistance

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Pulled from "Statements of cash flows for Loans" from 2023 unaudited financial statements.

Total dollar amount of grants awarded

This metric is no longer tracked.
Totals By Year
Population(s) Served

Military personnel

Related Program

Emergency Financial Assistance

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Pulled from "Statement of Functional Expenses, Grants" from 2023 draft unaudited Financial Statements

Total dollar amount of scholarship awarded

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Military personnel

Related Program

Emergency Financial Assistance

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Pulled from "Statement of Functional Expenses, Children's scholar., Spouse scholar., and Pentagon Victims scholarship" from 2022 Audited Financial Statements

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Army Emergency Relief's primary goal is to be the first choice destination for every Active Duty and Retired Soldier and their families in financial need. We aim to deliver services that meet all valid needs of the 21st century Soldier and deliver those services quickly and efficiently to ensure our Soldiers are focused on their mission, not on their Families emergency financial needs.

To accomplish our goals, AER will improve its level of communication with Soldiers to better understand their needs, in order to constantly review and align our programs to be inline with those needs. AER will utilize both our field level Officers as well as more effectively embrace our digital space to address Soldiers where they are and educate them on AER's benefits.

Each year, the United States Army supports Army Emergency Relief through a ten week information and fundraising Campaign. The Annual Campaign has worked for 75 years to inform Soldiers and invite them to contribute. Our slogan, "Helping the Army take Care of Its Own" has always reflected AER's mission to raise funds from Soldiers to assist Soldiers. To meet this need, AER works with 300+ Officers spread around the globe to assist Soldiers in financial need and to work towards informing them of AER's many benefits.

AER has worked hard since 1942 to adjust to the needs of Soldiers, just as the Army has adjusted as it seeks to find and retain the best talent. Through programs such as our Command Referral Program, Wounded Warrior Comfort Grants, Wounded Warrior Special Access Program, and now our Direct Access Policy, Army Emergency Relief continues to modify how we help to fit the ever-changing requirements of Soldiers and their Families. Additionally, AER has added 9 new categories of assistance since 2010, ensuring we can be there when a Soldier needs help. AER is able to meet 100 percent of the emergency financial needs of Soldiers and Families through our fundraising efforts and through withdrawals from our reserve account. However, we can't meet the needs that are not brought to us. Payday lenders and other high-interest solutions continue to trap Soldiers in cycles of financial distress. As long as Soldiers reach out to banks, credit cards, and high interest lenders for valid emergencies, then our work to find ways to reach them is not complete.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is hard to come up with good questions to ask people, It is difficult to identify actionable feedback

Financials

Army Emergency Relief
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Army Emergency Relief

Board of directors
as of 02/22/2024
SOURCE: Self-reported by organization
Board chair

GEN John Campbell

No Affiliation

GEN Randy A George

LTG Raymond V. Mason

No Affiliation

Francis Finelli

No Affiliation

LTG Richard G. Trefry

No Affiliation

LTG Steven W. Boutelle

No Affiliation

SMA Michael Grinston

No Affiliation

Mrs. Patricia Brown

No Affiliation

Mrs. Maria McConville

No Affiliation

Mrs. Alexandra Grinston

No Affiliation

BG Eric Porter

No Affiliation

LTG Kevin Vareen

No Affiliation

MG Gina S. Farrisee

No Affiliation

GEN John F. Campbell

LTG Donna W. Martin

LTG Omar Jones

LTG Maria Gervais

LTG Doug Stitt

LTG Karen Dyson

COL Gregory Gadson

CSM Alberto Delgado

CSM Jamilla Shiggs

CSM Todd Sims

LTG Howard Bromberg

LTG Andrew M Rohling

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 2/22/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

Equity strategies

Last updated: 09/01/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.