Family Service of Roanoke Valley

To fulfill our mission and shape our vision, we will…
- Strengthen the people and culture of Family Service of Roanoke Valley
- Reinforce the programs and impact of Family Service of Roanoke Valley
- Guarantee the vitality of Family Service of Roanoke Valley

Strengthen the people and culture of Family Service of Roanoke Valley:
1) A comprehensive communications plan was written and implemented.
2) A Culture of Engagement has been built, promoted, and continues to be stewarded.

Reinforce the programs and impact of Family Service of Roanoke Valley:
1) Develop and conduct a Program Audit as a part of the Matrix Map.
2) Analyze and improve methods of service delivery for target population.
3) Continue to explore unmet needs of the Roanoke Valley.

Guarantee the vitality of Family Service of Roanoke Valley:
1) Develop and conduct a Financial Review as a part of the Matrix Map.
2) Continue to explore opportunities to achieve intended impact.
3) The Roanoke Valley Collective was formed as a result of Family Service of Roanoke Valley initiating community conversations around and exploring opportunities for collaboration, shared services, and other partnerships.

This strategic plan (ENGAGE 2025), is a culmination of efforts by the Family Service of Roanoke Valley (FSRV) Board of Directors, Executive Committee, Strategic Planning Committee, CEO Linda Hentschel, FSRV leadership team and Kathy Stockburger Consulting. The plan incorporates both quantitative and qualitative data obtained through the following sources:
• Board of Directors strategic planning meetings
• Planning Committee meetings
• Review of organizational documents, carry-over from previous strategic plans, sector and community trending data
• Email, telephone, questionnaire and one-to-one virtual discussions and interviews with staff, community and faith-based partners, funders, businesses, and volunteers
• Consultant observations and recommendations
Data collection and review of existing organizational information served to both affirm FSRV’s direction and challenge assumptions. The planning effort, while tailored to align with 2020 pandemic protocols, remained inclusive and followed a carefully designed process.

The plan will assist FSRV in defining:
• FSRV’s unique identity, role in the community and competitive advantage.
• the scope, quality and implementation of FSRV’s programs and services.
• increased marketing and awareness potential.
• heightened opportunities for support and community collaboration.
• outcomes for which FSRV wishes to be held accountable.

This is a functioning plan that will serve to guide FSRV as the organization moves into the future building resiliency in individuals and the community. The plan’s format flows from key strategic directions through defined goals and action steps, while allowing agility in implementation. The Board of Directors and Leadership Team will regularly re-evaluate and adapt the plan as required, maintaining focus on organizational excellence and FSRV’s mission. Overarching strategic areas address operating a financially stable organization, elevating the awareness of FSRV in all sectors of the community, continuing a commitment to program excellence and responsiveness, and ensuring alignment with the community’s changing demographic and unmet needs.

Family Service of Roanoke Valley has completed it's Engage 2025 Strategic Plan, and continues to address the growing needs of counseling, case management and life skills education for the greater Roanoke Valley region.