New River Community Action, Inc.
NRCA offers hope and help through services that meet basic needs, strengthen families, and promote economic stability.
Programs and results
What we aim to solve
Alleviating Hunger and Financial Crises: Emergency food/Food Pantries and Emergency Assistance addressing basic needs.
Housing Access: Homeless and Housing, Housing Counseling, To Our House men's winter shelter
Early Childhood Education and Family Services: Head Start and Children's Health Improvement Partnership
Support Services: Free income tax preparation
Ex-Offender Services: Virginia CARES pre-releases and newly released ex-offenders, including support groups, employment services, etc.
Two-Generation Career and Child Development: Skill development and access to child care.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Head Start
HEAD START provides comprehensive developmental services to eligible pre-school children and their families. Family-focused services emphasize education, nutrition, parent involvement, social services and preventative health care.
Emergency Services Program
• Food Pantries
• Utility disconnect financial assistance
• Eviction/late rent financial assistance
• Screening for Homeless and Housing Programs.
Homeless and Housing Programs
- Crisis resolution and focus on eliminating the risk of becoming homeless.
-financial assistance with rent, utilities
-assistance accessing permanent housing
-access to emergency shelter
-Resolving or Preventing Mortgage Delinquency or Foreclosure
-Renter Education workshops
Virginia Community Re-Entry System (VA CARES)
The VA CARES program provided 87 ex-offenders with assistance to promote a successful transition from prison or jail to society.
Virginia Community Re-Entry System (VA CARES) is a community-based effort to assist ex-offenders.
The program focuses on the community perspective, to prevent further criminal activity and restore the fabric of the family and community in crisis as a result of imprisonment. VA CARES has been shown to reduce recidivism, thereby minimizing individual criminal involvement and saving taxpayer dollars. Through guidance and linkages with employment and other community resources, Virginia CARES provides opportunities for ex-prisoners to become self-sufficient, law-abiding, taxpaying, family-oriented citizens of society.
Children's Health Improvement Partnership (CHIP)
CHIP provides access to primary health care to families with children birth to age six. Parent education and support for family goals is provided through home visiting case management services with nurse and Family Educator.
- Health care coordination (medical and dental homes, immunizations, screenings and referrals)
- Developmental screenings & activities
- Case management for prenatal and for asthma
- Semi-annual dental varnish
- Family Strengthening Support Services (including employment, education and access to housing)
- Parent meetings and Family Events
- Parents as Teachers parent education
Where we work
Awards
Gold Certificate 2009
US Department of Health and Human Service Administration for Children and Families (ACF)
Agency of Year 2013
Virginia Housing Awards
Golden Anniversary resolution 2015
Virginia General Assembly
Housing Counselor of Year 2015
Virginia Housing Awards
Outstanding Community Service Award 2014
Virginia Housing Awards
Top 40 under 40 in Affordable Housing 2015
Virginia Housing Coalition
Rising Star award 2015
Virginia Housing Awards
Site selected as CQI State representative for home visiting 2015
Virginia Department of Health
Excellence in Partnership-To Our House 2017
United Way
VA CARES 2018
Site of the Year
Affiliations & memberships
Early Impact Virginia Expanding Horizons Award - Tamara Slife CHIP Family Educator 2018
VA Cares Site of Year 2019
Parents as Teachers National Affiliate 2019
External reviews
Photos
Videos
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
NATIONAL COMMUNITY ACTION GOALS
GOAL 1: HELP LOW-INCOME PEOPLE BECOME MORE SELF-SUFFICIENT
Employment and Education are the two most important factors leading to self-sufficiency.
Program staff works with customers to find permanent employment, healthcare, transportation, and childcare.
GOAL 2: IMPROVE CONDITIONS IN WHICH LOW-INCOME PEOPLE LIVE
NRCA helps low-income families and individuals to obtain or remain in safe and affordable housing.
GOAL 3: ENCOURAGE LOW-INCOME PEOPLE TO OWN A STAKE IN THEIR COMMUNITY
Staff and customers are invited to take part in volunteer activities, councils, and committees that have positive impact on the community. Participation in program advisory councils and committees give our customers a chance to contribute their ideas.
GOAL 4: CREATE PARTNERSHIPS AMONG SERVICE PROVIDERS AND LOW-INCOME FAMILIES
NRCA builds committed partnerships and agreements with organizations, area services, and community supporters to ensure our customers' success. These partnerships are essential for comprehensive customer care.
GOAL 5: INCREASE AGENCY CAPACITY TO HELP MORE LOW-INCOME FAMILIES
As the pressure for limited resources increases, NRCA must successfully manage its finances and raise additional funds to continue providing essential services. These realities call for NRCA to bring forth its collective experience and expertise to meet new demands through innovative, pro-active cost containment, financial management, and fund development strategies.
GOAL 6: STRENGTHEN LOW-INCOME FAMILY SUPPORT SYSTEM
NRCA builds strong families by providing supportive services that give families the tools and resources to succeed and achieve financial independence, while embracing core family values. NRCA believes in building strong families to build strong communities.
What are the organization's key strategies for making this happen?
1. Be the champion for low-income families in the NRV through advocacy and storytelling. (National Goals: 1, 2, 3, & 6)
2. Strengthen collaboration and partnerships to enhance service delivery and address existing gaps. (National Goals: 2, 4, & 5)
3. Launch social enterprise initiatives. (National Goals: 5)
4. Equip and empower staff for quality client engagement. (National Goals: 5)
What are the organization's capabilities for doing this?
1. Be the champion for low-income families in the NRV through advocacy and storytelling. (National Goals: 1, 2, 3, & 6)
1.1. Equip clients to tell their success stories
1.2. Tell the story of NRCA by telling the story of poverty in the NRV
1.3. Work with local governments to include issues of poverty in public planning
2. Strengthen collaboration and partnerships to enhance service delivery and address existing gaps. (National Goals: 2, 4, & 5)
2.1. Convene conversations with community partners around service gaps in affordable housing and transportation
2.2. Strengthen relationships with partner agencies addressing job training and employability training
2.3. Develop/enhance relationships with partner agencies addressing mental health and substance abuse
2.4. Develop/enhance relationships with civic, business, and religious leaders
3. Launch social enterprise initiatives. (National Goals: 5)
3.1. Create a venture team with local business/community expertise
3.2. Conduct a regional benchmark/scan and create an assessment tool
3.3. Design a service based on feedback from the assessment
3.4. Create legal, funding, and staffing models to support the initiative using best practices
4. Equip and empower staff for quality client engagement. (National Goals: 5)
4.1. Strengthen service delivery through improved cross-program collaboration
4.2. Invest in staff training for skill development and self-care
4.3. Upgrade staff training in knowledge and
understanding of NRCA programming
4.4. Advance staff career development with competitive pay and professional training
What have they accomplished so far and what's next?
1. Be the champion for low-income families in the NRV through advocacy and storytelling. (National Goals: 1, 2, 3, & 6)
1.1. Equip clients to tell their success stories - on target
1.2. Tell the story of NRCA by telling the story of poverty in the NRV - work in progress
1.3. Work with local governments to include issues of poverty in public planning - ongoing
2. Strengthen collaboration and partnerships to enhance service delivery and address existing gaps. (National Goals: 2, 4, & 5)
2.1. Convene conversations with community partners around service gaps in affordable housing and transportation - on target
2.2. Strengthen relationships with partner agencies addressing job training and employability training - ongoing
2.3. Develop/enhance relationships with partner agencies addressing mental health and substance abuse - upcoming in late 2020
2.4. Develop/enhance relationships with civic, business, and religious leaders - work in progress
3. Launch social enterprise initiatives. (National Goals: 5) - late 2020/early 2021 timeframe on target
3.1. Create a venture team with local business/community expertise
3.2. Conduct a regional benchmark/scan and create an assessment tool
3.3. Design a service based on feedback from the assessment
3.4. Create legal, funding, and staffing models to support the initiative using best practices
4. Equip and empower staff for quality client engagement. (National Goals: 5)
4.1. Strengthen service delivery through improved cross-program collaboration - complete/ongoing
4.2. Invest in staff training for skill development and self-care - upcoming
4.3. Upgrade staff training in knowledge and
understanding of NRCA programming - complete
4.4. Advance staff career development with competitive pay and professional training - on target
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve
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Which of the following feedback practices does your organization routinely carry out?
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
New River Community Action, Inc.
Board of directorsas of 11/02/2022
Mr. John McEnhill
NEW RIVER COMMUNITY ACTION INC
Term: 2002 - 2021
John McEnhill
Floyd County Appointee
Elaine Powell
New River Community College
Corbin Vierling
Giles Civic Representative
Tonia Winn
Montgomery County Appointee
Boyoung Park, Ph.D.
Child Development Specialist
Lee Simpkins
Radford Civic Representative
Tina Lindsey
Radford Target Representative
Sarah Greene
Floyd Civic Rep.
Lena Norris
Pulaski Target Rep.
Kim Fernandez
Montgomery/Head Start Rep.
Michaela Jennelle
Giles Target Rep.
Talisyn Jax-Wycoff
Floyd Target Rep.
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
No data
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data