New Hope Housing, Inc.

We End Homelessness

aka New Hope Housing   |   Alexandria, VA   |


The mission of New Hope Housing is to provide homeless individuals and families shelter and the tools to build a better life. Founded in 1977, New Hope Housing is an innovative, award-winning nonprofit agency in Northern Virginia providing shelter, permanent supportive housing, outreach and prevention assistance, and support services for homeless families and single adults. New Hope Housing is committed to finding creative and lasting solutions to end the cycle of homelessness by offering homeless men, women, and children the services they need to change their lives and succeed. We believe that each individual success story contributes to a stronger, healthier community for all of us. New Hope Housing operates programs in Fairfax County, Arlington County, Alexandria, and Falls Church.

Ruling year info


Interim Executive Director

Mr. William Gorman

Main address

8407-E Richmond Hwy

Alexandria, VA 22309 USA

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Formerly known as

Route One Corridor Housing (R1CH)



NTEE code info

Homeless Services/Centers (P85)

Group Home (Long Term (P73)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The January 2019 annual survey of homeless persons identified 1,447 total homeless persons in the jurisdictions in which we operate: Alexandria, Arlington County, and Fairfax County-Falls Church. 325 of these were identified as chronically homeless adults. Northern Virginia continues to be one of the most unaffordable regions in the country and wages have not kept pace with rent and housing costs. There are many people who experience periodic homelessness without the resources to identify safe and affordable permanent housing. For many, it is merely the inability to pay two-months of rent that leads to the latest bout of homelessness. Contributing to the recent increase in these numbers is a lack of affordable options in the region. Though significant progress has been made, there is need to maintain existing permanent supportive housing (PSH) units (which often operate at full-capacity since openings occur infrequently) and to increase PSH in order to house those still in need.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?


New Hope Housing currently operates:
• 6 shelter programs providing 160 beds year-round plus 60-80 more beds in winter.
• 3 rapid rehousing housing programs serving 11 adults, including 2 programs for veterans.
• 9 supportive housing programs serving 100 adults.
• Community case management and prevention services for households at risk of becoming homeless.
• Individual case management, education and employment, housing location, life skills classes, referral to services in the community, social and recreational programming.

Population(s) Served
Homeless people
People with disabilities

Mondloch Place is a supportive housing initiative opened in 2013, in partnership with Fairfax County. Mondloch Place consists of 20 efficiency apartments, housing 20 single adults who have experienced homelessness for many years. Residents sign individual leases and pay rent. Staff is onsite to offer support and services.

Population(s) Served
Homeless people
People with disabilities

An eight-person shelter serving formerly homeless adults with special needs. This program is a low-barrier shelter modeled after the "Housing First" philosophy.

Population(s) Served
Homeless people

50-bed shelter for homeless adults operated under contract with Fairfax County since 1986.

Population(s) Served
Homeless people

Bailey’s Shelter & Supportive Housing is a multi-service facility that houses both a shelter program and permanent supportive housing. The shelter has 48 beds for men or women with 4 additional medical respite beds for homeless adults discharged from hospitals needing extra care. This new facility opened November 1, 2019, replacing the Bailey’s Crossroads Community Shelter that had been in use since the 1980s.

Population(s) Served
Homeless people
People with disabilities

The Residential Program Center Shelter is a 44-bed shelter for men and 12 women, run in partnership with Arlington County Department of Human Services. New Hope Housing took over operations of RPC on February 3rd, 2020.

Population(s) Served
Homeless people

Where we work


Nonprofit Leadership Award 2013

Leadership Fairfax

EXCEL Award 2009

Gelman, Rosenberg, & Freedman; and Center for Nonprofit Advancement

Washingtonian of the Year 2005

Washingtonian Magazine

Housing First Award 2015

Virginia Coalition to End Homelessness

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our main goal is to contribute to ending homelessness in our community by helping each person we work with to obtain and maintain permanent housing so that they do not become homeless again. Each person and family that exits homelessness and remains stably housed creates a stronger community for us all.

Several of our annual goals for shelter guests stem from our partnership with Fairfax County and other similar local nonprofits. These include preventing occurrences of homelessness and /or making the experience of homelessness brief and non-recurring. Some of the measures used to help demonstrate success toward these goals – and are what we commit to achieving - are reducing length of stay in shelter, improving housing placements, and strengthening income of residents.

The main goal for permanent supportive housing programs is for residents to remain stably housed. Additional goals include growth in daily living skills, and steps toward addressing personal needs and challenges. Case managers and support services staff provide individualized assistance as well as group activities to help residents comply with program residency guidelines, manage personal finances, and maintain stability in the program. While housing stability is the primary goal, the programs are designed to build trust relationships. Case management and support services staff work with residents individually to address daily living skills and personal needs/challenges.

New Hope Housing is working to end homelessness by connecting residents to affordable housing, creating new opportunities for affordable housing, and keeping residents housed long-term. Our shelters are now one of the tools that we can use to help people get back into housing as rapidly as possible. In recent years, we have worked with nonprofit, private, and government partners to develop more housing options for homeless adults and families in our communities. New Hope Housing staff have been integrally involved in the development of local ten year plans and in shaping responses to homelessness that emphasize prevention, rapid re-housing, and increased housing for chronically homeless persons.

New Hope Housing has purchased or leased many housing properties to provide housing to people who have not been able to access housing on their own. This includes people with bad credit, eviction history, criminal records, and people with developmental disabilities or mental health issues. By using master leases, we can sublet units to these residents that other landlords turn away and charge no more than 30% of resident income as rent. This allows residents to build a rental history to help restore credit and to start or build savings. Case managers help each resident access benefits and apply for jobs to increase income for stability.

Our Housing Locators and Housing Case Managers build relationships with private landlords and affordable housing partners to identify housing that is affordable to residents with low-income so that they are not severely rent-burdened. Employment Case Managers provide employment workshops and financial literacy classes in-house and by scheduling skilled volunteers to provide lessons on-site in order for residents to learn how to build resumes, interview for jobs, create budgets and manage finances.

For over 40 years, New Hope Housing has helped transform our region’s thinking and actions towards ending homelessness. Starting as an all-volunteer organization in 1977 serving 8 residents in one shelter, New Hope Housing has grown to a regional agency serving more than 350 persons nightly in shelter, transitional and supportive housing, outreach, prevention and rapid re-housing, and community case management, that has often introduced innovations in homeless services.

New Hope Housing has said “yes” to projects, programs and approaches that others often thought too risky, believing that it is better to try and fail than to not try at all. These “yeses” have led to hundreds of lives being transformed. Some of the programs we tried did not work as well, but we learn from our attempts and we continue to experiment and partner to find the best ways to serve our community.

Two parts of New Hope Housing’s philosophies - believing that all people are worthy of dignity and respect and that employment can be the way out of homelessness for many - combine in hiring practices. At any time, 10-15% of New Hope Housing staff are individuals who have experienced homelessness, and several have been residents in our own programs. Positions currently filled by formerly homeless persons range from custodial staff to program director. In addition, one board member is a former shelter resident.

New Hope Housing recognizes that ending homelessness is a community responsibility and must be undertaken in partnership. New Hope is an active member in formal collaborations established to prevent and end homelessness in each jurisdiction in which we operate programs. This includes the Fairfax-Falls Church Community Partnership on Ending Homelessness, the Partnership to Prevent and End Homelessness in Alexandria City, and Arlington County Ten Year Plan to End Homelessness. Each of these is a network of public agencies, nonprofits, businesses, and individuals that have been and are continuing to work together to plan, coordinate, and implement efficient system-wide responses to homelessness as well as raise community awareness and funding for programs to prevent and end homelessness.

Last fiscal year, we served 1,655 individuals in one or more of our programs. We helped 450 single adults and four families move from shelter to permanent housing. Hundreds of residents have attained new employment and many more participated in personal money management classes.

Each of our shelters has the goal to lower the average length of shelter stay to 30 days or less. Our length of stay averages have lowered to between 60 and 90 days in the past three years. We have expanded our Housing and Employment Case Management staffing to more quickly identify affordable housing units and assist residents with increasing income through employment and benefits. In addition, plan to expand our network of landlords and employers to further speed up the placement process.

Our Permanent Housing Programs are hoping to transition residents who have improved their health status into affordable units in order to free up space for people who need more intensive services. We also continue to apply for increased HUD funding to expand the number of units and housing programs we operate to provide more housing for this specific population. We will identify gaps and needs in our community and identify programs and funding to meet these needs.

In the Bailey’s Crossroads community, we hope to have a successful opening of a new shelter/housing facility that will immediately house 18 chronically homeless adults and shelter up to 52 adults in November 2019. This site and process toward building this site (selecting locations, community hearings, etc), is being used to prepare for three other similar projects in the community, including the Kennedy Shelter that we operate. We hope that the ground-breaking for the new Kennedy project will have taken place by the end of 2021.
New Hope Housing has been recognized for innovation in the homelessness and housing field. We received the 2006 Best Housing Program and 2004 Best Housing Organization Awards from the Virginia Department of Housing and Community Development. We have been a finalist in the Washington Post Excellence in Nonprofit Management Award, and the Executive Director, Pamela L. Michell, has been named a Washingtonian of the Year and received the Excellence in Chief Executive Leadership Award. The Virginia Coalition to End Homelessness awarded New Hope Housing the 2015 “Housing First” award for commitment to serving chronically homeless individuals and families for decades.


New Hope Housing, Inc.

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The people, governance practices, and partners that make the organization tick.


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Connect with nonprofit leaders


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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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New Hope Housing, Inc.

Board of directors
as of 01/18/2022
SOURCE: Self-reported by organization
Board chair

Ms. Denise Mackie-Smith

Retired. Mackie-Smith Consulting

Term: 2021 - 2022

Ilona Birenbaum

The Wynhurst Group

Ambreen Rizvi

The Brigade of Mercy

Jim McCabe

Clearsight Advisors

Charade Estes


Ronnie Bagley

Retired, US Army

Sean Clark

AvalonBay Communities

Stephanie Johnson

Smiling Realtor Associates, LLC

Eric Kelly

Alexandria City Public Schools

Paul Stanford

DC Dept. of Housing & Community Development

Lianne Wang


Nyree Wright

NW Consulting, LLC

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 1/18/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

Gender identity


Sexual orientation