PLATINUM2024

Virginia Voice, Inc.

Connecting Individuals with disabilities to information, culture and community using technology and the human voice

Richmond, VA   |  www.virginiavoice.org

Mission

Connecting Individuals with disabilities to information, culture, and community using technology and the human voice. We provide access to current newspapers and magazines and live audio description for the performing arts to individuals who are blind or vision-impaired or have a physical impairment that prevents them from using printed matter.

Notes from the nonprofit

We are pleased to announce the appointment of a new Chief Executive Officer at Virginia Voice, Inc., effective January 3, 2022. Yvonne Mastromano joined the Virginia Voice team in January of 2022. Yvonne is an upstate New York transplant who grew up in the valley of the Catskill Mountains. Yvonne is an Ithaca College alum where she earned a Bachelor of Music degree with an emphasis in piano and a minor in voice. Yvonne has more than 20 years of experience in non-profit management. She worked in the museum industry directly after college and, most recently, worked as the Executive Director for 9 years at the Innsbrook Foundation before coming to Virginia Voice.

Ruling year info

1978

Chief Executive Officer

Mrs. Yvonne E Mastromano

Main address

P.O. Box 15546

Richmond, VA 23227 USA

Show more contact info

Formerly known as

Virginia Voice for the Print Handicapped, Inc.

EIN

54-1076238

NTEE code info

Blind/Visually Impaired Centers, Services (P86)

Alliance/Advocacy Organizations (A01)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2023, 2022 and 2021.
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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Virginia Voice will use the Strategic Plan to address the challenge of increasing our reach to serve individuals in Virginia who are blind, have low vision, or have other disabilities. The majority of our listeners are 60 years and older and live alone. According to the US Census Bureau, one-third of seniors live by themselves and face isolation, anxiety, and depression. Senior isolation is both common and dangerous.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Virginia Voice Audio Reading Service

On daily broadcasts, volunteers read from current print and online publications, including information from organizations that provide services for individuals with disabilities. These readings are broadcast 24 hours a day via closed-circuit radio and on our website as live-streaming or on-demand programs. We also produce Community Connections, interview-style programs designed to connect our listeners to services, organizations, people, places and events in our RVA community. Another popular program presents readings from The Onion, a satirical website that parodies traditional news with stories, editorials and man-in-the-street interviews. In several programs, our volunteers read from publications specifically for school-age listeners: KidStuff, Just for Teens, and Current Affairs. In partnership with Henrico County libraries and schools, we provide books that appear on recommended reading lists for middle and high school students.

Population(s) Served
Older adults
Seniors
People with vision impairments
People with physical disabilities

In 2017, Virginia Voice launched our Live Audio Description for Theater program, which provides equitable access to the performing arts for individuals with severe vision loss.  It uses wireless technology to allow :audio describers" (positioned in the back of the theater) to provide real-time descriptions of the visual elements of live theater in between the actors' dialogue. Presently, live audio description is not being offered to Central Virginia theater-goers. In March 2017 in our annual phone survey, we asked our listeners about their experiences with local theater performances. 26% reported that they do not attend local theater performances because of their low vision. The pilot program was completed successfully in 2017.  We plan to resume this programming post-COVID and expand our program reach to include children's theatre, the VA Department of the Blind and Vision Impaired, the McGuire VA Hospital, and senior residential facilities.

Population(s) Served

Where we work

Affiliations & memberships

Giving Tuesday RVA 2019

Virginia Department for the Blind and Vision Impaired 1978

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of donations made by board members

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, People with other disabilities, People with vision impairments, People with physical disabilities, Economically disadvantaged people

Related Program

Virginia Voice Audio Reading Service

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We have 100% board participation in contributing to Virginia Voice.

Average grant amount

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, People with other disabilities, People with physical disabilities, People with vision impairments, People with diseases and illnesses

Related Program

Virginia Voice Audio Reading Service

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The modest increase in the average grant amount was a result of our intentional work to find new funders, expand our existing programming, and add new programs.

Total dollar amount of grants awarded

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Virginia Voice Audio Reading Service

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of leadership positions held by organization staff in community initiatives

This metric is no longer tracked.
Totals By Year
Related Program

Virginia Voice Audio Reading Service

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We are working to increase listenership by 5% annually to keep pace with the estimated increase in the number of older adults in Virginia over the next 8 years. Aging is among the top indicators of vision loss which portends a challenge in the ability to serve those in need unless we continue to grow our service which is a priority of Virginia Voice.

See attached strategic plan.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Our listeners are uniquely challenged. We are working on technological solutions to interact more.

Financials

Virginia Voice, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Virginia Voice, Inc.

Board of directors
as of 01/18/2024
SOURCE: Self-reported by organization
Board co-chair

Ms. Lacyn Barton

Service Corporation International

Term: 2020 - 2026


Board co-chair

Mr. James Morris

Virginia Department for the Blind and Vision Impaired

Term: 2019 - 2024

Andy Poarch

Alliance Group

Alexandra Wiles

Schnabel Engineering

Tina Egge

Leadership Metro Richmond, Retired

Harold Harris

VCU Health Systems

Jimmy Morris

Virginia Department for the Blind and Vision Impaired

Stephen Hayes

WTVR CBS 6

Jen Kostyniuk

Dominion Energy

Carlos Hopkins

Gentry Locke

June Jennings

Former VA Secretary of Finance, Retired

Lucy Joseph

Altria

Raymond Hopkins

Former Commissioner, DBVI, Retired

Amanda Lee

Townebank

Robert Ball

Ball Accommodations, Retired

Travis Pope

Marfa Public Radio

Lacyn Barton

Service Corporation Interntaional

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/18/2024
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Multi-Racial/Multi-Ethnic (2+ races/ethnicities)
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 01/05/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.