PLATINUM2024

Meals On Wheels of Chesapeake Inc

aka MOWC   |   Chesapeake, VA   |  mealsonwheelschesapeake.com

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Mission

Meals on Wheels of Chesapeake delivers nourishment, connection, safety checks, and care coordination for older and disabled homebound neighbors who live alone without caregiver support and cannot grocery shop or cook healthy meals. Our goal is to support their choice to age in place safely, with improved nutrition, health, wellbeing, and economic stability. Two-thirds of participants are women, and half are racially and ethnically diverse. The majority live from retirement check to retirement check, and can't make ends meet. Over a third are veterans, or the spouses/widows of veterans.

Ruling year info

1984

Executive Director

Megan Mann

Main address

PO Box 15343

Chesapeake, VA 23328 USA

Show more contact info

EIN

54-1080366

NTEE code info

Meals on Wheels (K36)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

We are aiming to remedy hunger, malnourishment, and isolation among older and disabled aging-in-place adults in Chesapeake through our supportive home-delivered meal, connection, and safety check programming.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Home-Delivered Meals

Weekday meal delivery includes a hot lunch and chilled dinner that provide two-thirds of the recommended daily allowance.

Our four-week menu is updated seasonally, informed by participant feedback, and dietician-approved for diabetics.

We provide medically tailored meals for renal patients, as well as a mechanical soft texture option. We also accommodate no pork/no ham diets. No sodium is added.

Participants receive two meals per day, ten meals per week, and approximately forty
meals per month.

Population(s) Served
Older adults
Seniors
Widows and widowers
People with disabilities
People with diseases and illnesses

Where we work

Affiliations & memberships

Meals on Wheels America Association Member 2020

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of volunteers

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of direct care staff who received training in trauma informed care

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of clients living independently

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of new clients within the past 12 months

This metric is no longer tracked.
Totals By Year
Related Program

Home-Delivered Meals

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients who report feeling less isolated

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Number of clients who report a greater sense of purpose and improved overall wellness

This metric is no longer tracked.
Totals By Year
Related Program

Home-Delivered Meals

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Number of meals delivered

This metric is no longer tracked.
Totals By Year
Related Program

Home-Delivered Meals

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Related Program

Home-Delivered Meals

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Coming out of the pandemic, we aim to meet sustained demand for our affordable and nutritious home-delivered meals, safety checks, and connection programming during this time of high inflation and food costs. Our goals are capacity building, sustainability, equity, and compassionate responsiveness to observed community need.

We continue to diversify and add revenue streams, invest in board and staff development, add routes in historically underserved areas to avoid a waiting list for services, make targeted marketing investments, grow our diverse volunteer base, and source an increasing number of grants and donations to ensure our home-delivered meals are accessible for all, including isolated participants living alone without caregiver support who struggle to make ends meet.

We recognize that good relationships with key partners whose missions and target populations are aligned with ours, including Chesapeake Regional Healthcare, Senior Services of Southeastern Virginia, United Way of South Hampton Roads, and Meals on Wheels America, are instrumental in serving our people well.

We balance the imperative to meet observed community need with sustainability by growing revenue streams and keeping overhead low wherever possible.

We are volunteer-driven, and our small staff accomplishes the impossible every day with the assistance of over 400 kind, dedicated, and service-oriented volunteers.

Since 2020, current leadership has secured United Way of South Hampton Roads certification and a record number of grants and donations; entered into a contractual partnership with Senior Services of Southeastern Virginia; invested in our first marketing efforts, including an annual report, a website, a virtual marketing assistant, and print promotional materials; added additional social connection programming after completing a community needs assessment, Pets Aiding the Wellbeing of Seniors (PAWS); and worked with board leadership to pass a number of policies and initiatives to achieve stronger governance and equity.

The number of BIPOC we serve has risen by 211% during this time, and currently comprise nearly half of those we serve. Participants in areas of high food-insecurity now make up over 40% of our base. 72% of participants struggle to make ends meet, and 22% live alone without caregiver support on less than $1,215/month.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

Meals On Wheels of Chesapeake Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Meals On Wheels of Chesapeake Inc

Board of directors
as of 03/03/2024
SOURCE: Self-reported by organization
Board chair

Kenneth Speight

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Not applicable
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Not applicable
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 3/2/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 11/11/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.