Doorways for Women and Families

Creating pathways out of homelessness, domestic violence, and sexual assault

aka Doorways   |   Arlington, VA   |


Doorways creates pathways out of homelessness, domestic violence, and sexual assault leading to safe, stable, and empowered lives.

Ruling year info


President and CEO

Diana Ortiz M.Ed., LPC

Main address

P.O. Box 100185

Arlington, VA 22210 USA

Show more contact info

Formerly known as

The Arlington Community Temporary Shelter



NTEE code info

Homeless Services/Centers (P85)

Family Violence Shelters and Services (P43)

Temporary Shelter For the Homeless (L41)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2021, 2020 and 2019.
Register now


Programs and results

What we aim to solve

SOURCE: Self-reported by organization

We understand that the causes of domestic violence, sexual assault, and homelessness are profound and varied. We also know how often these issues (and others, such as gender, race, and income inequality) intersect in the lives of the clients we serve. Our unique, survivor-centric, trauma-informed approach enables us to support clients who have experienced domestic violence, as well as survivors who have also experienced sexual assault and/or homelessness.

Doorways works to break the cycles of violence and poverty through every interaction we have with our clients and by advocating for systemic change. We are successful because we treat each person as an individual, tailoring our programs and services to help every adult and child we serve overcome trauma, build life skills, and ultimately unlock their full potential. We build trust with our clients and cultivate their confidence.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Freddie Mac Foundation Family Home

Doorways' Family Home 24 hours per day, 7 days per week, providing shelter and services to youth and families experiencing homelessness. The 22-bed shelter serves 6-9 households/families at a time. Within the Arlington Continuum of Care, Doorways' Family Home provides trauma-informed support for youth and families who often have multiple housing barriers who cannot be quickly housed elsewhere. Many of Doorways' clients need intensive therapeutic services and residential care with 24-hour staff support.  The Family Home also provides food, childcare, transportation, and other supportive services in a warm and caring home-like atmosphere.  Using a strength-based, client-centered model, the staff partner with youth and families to help them set and achieve goals for physical and mental health needs, finances, employment, housing, childcare, and long-term stability. 

Population(s) Served
Homeless people
Children and youth

For those in imminent danger due to domestic violence, Doorways operates a Domestic Violence Safehouse, which includes a Safe Kennel for survivors' pets, as well as multiple Safe Apartments (scattered-site shelters). In addition to providing emergency shelter, Doorways' Safehouse program provides intensive support services, helping survivors plan for a brighter future of financial independence, employment, physical and mental health, and much more. Unlike traditional shelters, Doorways allows clients to stay in our facilities until they are best prepared to be successful in long-term housing.

Population(s) Served
Victims and oppressed people

Doorways’ HomeStart Supportive Housing Program provides short- to long-term support in housing for survivors, youth, and families after shelter. HomeStart offers families housing location and rental assistance, plus guidance, support, and opportunities to learn and grow. Through HomeStart, Doorways clients work toward achieving stability, maintaining housing, and becoming self-sufficient.

Population(s) Served
Economically disadvantaged people

Children comprise a significant portion of those served by Doorways. Often, they have witnessed or experienced significant trauma and endured life-long instability. Our Children's Services staff works individually with each child and parent or caregiver to help address trauma, start the healing process, strengthen healthy routines and behaviors, and maintain family integrity.

Population(s) Served
Non-adult children
Children and youth

Adult clients often enter our programs with a history of financial abuse or long-term instability that may include poor credit or a history of evictions and underemployment. Addressing these barriers is critical to long-term stability. Each adult works directly with a financial counselor to learn the basics of money management, credit and debt reduction, savings, and spending.

Population(s) Served
Economically disadvantaged people
Victims and oppressed people

Doorways’ Revive Domestic & Sexual Violence Program provides individual and group counseling for adults, youth and children in our community impacted by abuse to foster healing and long-term wellness and safety.

Population(s) Served

Doorways’ Domestic & Sexual Violence Program, fully accredited by the Virginia Sexual and Domestic Violence Action Alliance, provides more than shelter from violence. We offer a spectrum of life-saving, supportive and educational services to help survivors and their children leave behind a life of domestic violence and begin a new life of stability, dignity and self-sufficiency, including our 24-Hour Domestic & Sexual Violence Hotline (703-237-0881); Hospital Accompaniment for survivors of sexual assault; Court Advocacy; and our Domestic Violence Safehouse, Safe Kennel and Safe Apartments.

Population(s) Served
Victims and oppressed people
Women and girls

Doorways’ Prevention Program uses educational programming to promote a community culture of safe and healthy relationships so that sexual and intimate partner violence are less likely to occur, especially in marginalized populations.

Population(s) Served
Victims and oppressed people
Victims and oppressed people
At-risk youth
Children and youth

Where we work


The Washington Post Award for Excellence in Nonprofit Management 2009

Center for Nonprofit Advancement

4 Stars 2008

Charity Navigator

4 Stars 2009

Charity Navigator

4 Stars 2010

Charity Navigator

4 Stars 2011

Charity Navigator

4 Stars 2012

Charity Navigator

4 Stars 2013

Charity Navigator

4 Stars 2014

Charity Navigator

4 Stars 2016

Charity Navigator

Human Rights Award 2014

James B. Hunter

Connect with Kids Champion (Carlyssa Winstead) 2019

The Arlington Partnership for Children, Youth and Families

External assessments

Evaluated via the Impact Genome Project (2018)

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of phone calls/inquiries

This metric is no longer tracked.
Totals By Year
Related Program

Domestic & Sexual Violence Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Calls to our 24-Hour Domestic & Sexual Violence Hotline (703-237-0881)

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Fiscal Years 2016-2018 Strategic Plan Priorities

I. Deliver and expand programs to effectively address the needs of people impacted by domestic violence, sexual assault, and family homelessness.

We will continue and expand strategies to best move survivors of violence and homelessness toward lasting safety and stability. Enhancements in core program areas of supportive housing, economic development and stabilization, and comprehensive service delivery will be our focus. In light of significant gaps in our community's response for survivors of domestic and sexual abuse, we will expand service delivery to serve more adults and youth impacted by domestic violence as well as expand our response to survivors of sexual assault.

II. Grow private philanthropic investment through the execution of a 3-year, $10 million Sustainability Campaign.

Our mission requires the commitment to bring safety to more people, strengthen long-term stability, and ensure our future response. We seek private resources that will ensure the delivery of our programs today, allow for strategic expansion in current programs, and see us forward in a funding climate and economy that are less certain.

III. Deliver mission- and results-driven communications and messaging.

We will communicate our clients' journeys, barriers, potential and successes toward inspiring greater community awareness and action to address the issues of domestic and sexual violence, and family homelessness.

IV. Enhance operational efficiencies by maximizing volunteer engagement and agency-wide technology.

To continue our commitment to direct our resources to our clients, we strive for operational efficiency. Doorways' volunteers have been a vital force in our history of impact, and we will build on this success to create even greater pathways for meaningful engagement via pro bono services, expanded opportunities, and expanded volunteer training. In addition, we will continue our efforts to maximize technology both within agency departments as well as create an agency-wide technology strategy to integrate systems wherever possible.

Doorways employs a multitiered strategy to meet both the immediate and long-term needs of our clients, as well as address the economic and societal issues that lead to domestic and sexual violence, poverty and family homelessness. Doorways offers multiple pathways out of crisis to safe, stable and empowered lives. Our unique approach includes responding to crisis, providing safe housing, and empowering stable futures with comprehensive support services.

Together with our community, Doorways puts thousands of parents and children on paths to brighter futures by providing:

• An immediate, safe response to our neighbors in crisis
• Safe housing options, from emergency shelter through long-term housing
• Comprehensive support services that help our clients achieve and maintain stability

Responding to Crisis

Thousands of people in crisis turn to Doorways each year. To us, they are not a statistic. Each person is a human being who deserves our respect, compassion, and immediate support. As a critical part of our community's safety net, Doorways' immediate response addresses safety concerns for our neighbors escaping violence. Our highly trained staff understands the complexities of trauma and crisis, and offers our neighbors multiple pathways to immediate and long-term safety. Our crisis services include:

• Arlington's only 24-Hour Domestic & Sexual Violence Hotline (703-237-0881)
• Hospital Accompaniment for survivors of sexual assault
• Court Advocacy

Providing Safe Housing

When individuals and families don't have a safe place to live, Doorways provides the keys. Working with our partners in the community, we offer a range of safe housing options from secure emergency shelters and community apartments to longer-term housing. Our housing services include:

• Arlington's only Domestic Violence Safehouse, Safe Kennel and Safe Apartments
• Freddie Mac Foundation Family Home
• HomeStart Supportive Housing Program

Empowering Stable Futures

The impacts of extreme poverty or trauma are not simply undone by a safe night's rest. Doorways' Comprehensive Service Model includes counseling, safety planning, economic rebuilding and empowerment and targeted children's interventions – so that when a person or family comes to Doorways, they have the tools to recover from hardship and can begin to build a stable future. Our team of licensed counselors, social workers, and staff does whatever it takes to put our clients on their path to a brighter future. Doorways also advocates on behalf of those we serve to create political and economic solutions to the root causes of violence, poverty and family homelessness. Our Comprehensive Service Model includes:

• Trauma-Informed Goal Planning and Counseling Services
• Children's Services
• Financial Independence Track (FIT)
• Revive Domestic and Sexual Violence Counseling Program
• Graduate Services
• Community Advocacy and Engagement

INTERNAL RESOURCES: Doorways has an annual budget of $ 5 million, a staff of nearly 50 people, and a very engaged Board of Directors. A corps of trained volunteers provide shift coverage at our shelters, answer the 24-Hour Domestic & Sexual Violence Hotline, accompany survivors for forensic exams at the hospital, provide childcare while parents are attending house or support groups, and more. Volunteers also assist with fundraising and special events, serve on committees, etc.

Our programs are grounded in trauma-informed, evidence-based models that yield optimal outcomes in areas of child welfare, family preservation, family violence intervention, Housing First, financial literacy, and client empowerment. Together, these practices have created a winning formula for innovative client service delivery that leads most families served by Doorways from crisis to stability.

EXTERNAL RESOURCES: In terms of funding, Doorways is fortunate to receive resources from a diverse group of funders, including government, private foundations, individual donors, corporations, in-kind/pro-bono, and special events.

Together with our community partners, we diligently strive to eliminate the causes of domestic violence and homelessness. We serve as a lead agency for Project PEACE: A Blueprint for Partnering to End Abuse in the Community for Everyone, uniting 50+ entities under a unified vision and strategic course for how Arlington will prevent domestic violence and protect and provide services for those affected by it. We are also active leaders in Arlington's Action Plan for Ending Homelessness, which emphasizes the best practice strategy of Housing First. This strategy focuses on preventing homelessness, moving people who do become homeless into housing rapidly, and providing the wrap-around services necessary for them to maintain their housing.

Each year, thousands of adults, youth, and children are impacted by Doorways' 24-hour hotline or served through counseling, court advocacy, or hospital accompaniment. Doorways shelters and houses more than 200 people each year. Dedicated staff coordinate services for every client, including children, within and beyond Doorways.

In response to qualitative and quantitative data, Doorways continues to evolve both its response and its strategies for assessing its response to the challenges of homelessness, domestic violence, and sexual assault. Obstacles to achieving our goals more fully include the dire lack of affordable housing in one of the nation's most expensive rental markets.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Doorways serves victims and survivors of domestic violence and sexual assault. Doorways also serves families and youth experiencing homelessness. We serve all ages, genders, and races. The majority of our clients are women, children, and people of color; however, we also serve men and LGBTQIA+ people.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    In response to a client technology survey, we were able to increase the strength of the wifi in our housing, ensure youth and children have the hardware and software they need for school and for recreation, and help partner parents with volunteers to help with online learning. The survey data also helped us secure funding specifically for this purpose -- we were able to represent the need accurately and in real time, which was great!

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    We put the client first in all that we do. Engaging our clients in helping our programs evolve and change to meet client needs and expectations ensures our work is responding to what's urgent and current, and not a static, unresponsive model.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,


Doorways for Women and Families

Unlock financial insights by subscribing to our monthly plan.


Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.


The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.


Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Doorways for Women and Families

Board of directors
as of 02/22/2022
SOURCE: Self-reported by organization
Board chair

Carmen Oviedo

Joanne Petty

Community Member

Alissa Curry

FVC Bank

John Kell


Yuri Sagatov

Sagatov Associates, Inc.

Laura Young

Communittee Member

Suzanne Garwood

JPMorgan Chase & Co.

Alanna McCargo

TPO, Inc.

Marsha Allgeier

Community Member

Sarah Devoe

Burdette Smith & Bish LLC

Nicholas Evans

CGI Federal

Amy Hauser

Virginia Hospital Center

David Kinney

Kinco, LLC

Bill Koerner

Elder Law PLC

Scott Loftis

Wells Fargo Bank

Carmen Oviedo

Noah Simon

Community Member

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 4/28/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender (cisgender)

Race & ethnicity

No data

Gender identity

No data


No data

Sexual orientation

No data


No data

Equity strategies

Last updated: 01/21/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.