PLATINUM2023

The Doorways

Between Healing and Home

aka The Doorways   |   Richmond, VA   |  www.thedoorways.org

Mission

The Doorways provides lodging and support for patients and their loved
ones who need to be close to the hospital but not far from the
feeling of home.

Ruling year info

1984

President and CEO

Ms. Stacy Brinkley

Main address

612 E. Marshall Street

Richmond, VA 23219 USA

Show more contact info

Formerly known as

MCV-VCU Hospital Hospitality House, Inc.

EIN

54-1240348

NTEE code info

Health Support Services (E60)

Human Service Organizations (P20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The Doorways provides a comfortable and safe environment for thousands of patients and their family members who must travel away from their homes – often for weeks and months at a time – to access medical care at Richmond-area hospitals. These individuals are referred to our program because the care they have been prescribed is not available in their own communities. Their medical needs are often life-threatening and include conditions such as Cancer, Organ Transplants, Premature Births, Accidents, and more. The average stay is 7 nights; however, more than 50% of our stays are for 1 month or longer. This creates a stressful and financially overwhelming scenario, especially for those who are uninsured, under-insured or low-income. Our program supports health and economic stability in the communities where our guests reside, all while advancing health equity and ensuring that everyone has a fair and just opportunity to be as healthy as possible.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Patient and Family Access Program

Provides lodging, meals and other support to patients and loved ones who must travel to Richmond for critical or specialized medical care because the care they need isn't available in their own community.  The total cost per-person per-night is $50. Guests or their referring hospitals make a $15 per person per night donation towards their stay. The remaining $35 it costs to serve one guest is raised through our Patient and Family Access Program. No one is ever turned away due to an inability to contribute towards their stay. The average length of stay is 7 nights; however, 54% of our stays are for 1 month or longer.

Population(s) Served
People with diseases and illnesses
Families
Caregivers
Economically disadvantaged people

Where we work

Accreditations

BBB Accredited Charity 2021

Awards

Affiliations & memberships

Hospital Hospitality Network 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Social and economic status, Health, Children and youth, Family relationships

Related Program

Patient and Family Access Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

The number of volunteers in 2021 is lower than normal because of the COVID-19 pandemic.

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Health, Family relationships, Social and economic status

Related Program

Patient and Family Access Program

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

2021 volunteer hours are lower than normal because of the COVID-19 pandemic.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Family relationships, Health, Social and economic status

Related Program

Patient and Family Access Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

The Doorways annually provides 50,000+ nights of lodging, meals and support. Guests have free access to fully-stocked kitchens to prepare their own meals. In addition, volunteers provide served meals.

Average length of stay (in days)

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Family relationships, Health, Social and economic status

Related Program

Patient and Family Access Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

This is the average length of stay for patients, caregivers and family members. Some guests may stay as long as 6 months to a year (e.g., those undergoing bone marrow transplants).

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Family relationships, Health, Social and economic status

Related Program

Patient and Family Access Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This is the number of patients, caregivers and family members who were guests of The Doorways. The number of clients served in 2021 is lower than normal because of the COVID-19 pandemic.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The Doorways, a hospital hospitality house, seeks to remove the financial, emotional and logistical barriers experienced by families in medical crisis, by offering lodging, meals and a host of other services to those who must travel to Richmond, Virginia for medical care at one of 8 referral hospitals and treatment programs. The Doorways lodging program is primarily designed to (1) help low income, at-risk children, individuals and families improve their health and wellbeing by providing no-cost or low-cost access to the medical care they need, and (2) to eliminate or reduce the intense financial and logistical stressors families experience when the medical care they’ve been prescribed isn’t located within their own community.

Our lodging program helps improve and maintain the wellbeing of families traveling for medical care in the following ways:

• Instrumental Support: Private lodging and private bath; each room can house up to 4 individuals (5 with the addition of a cot or crib), making it possible for families to remain together as often as possible throughout their crisis; free prepared meals and fully-stocked, self-serve kitchens, and the ability to cook their own meals with free, donated ingredients; fully stocked library, children’s play/activity room, teen homework/parent computer room, all of which are intended to help parents access the tools they need to continue their child’s development throughout their medical crisis; downtown parking, hourly shuttle service to and from the hospital and/or car; free self-service laundry located on the pediatric floor; wi-fi, local phone service, mail service; an exercise facility.

• Informational Support: Social workers, staff and volunteers all assist families when they need help navigating their practical needs in an unfamiliar city; language translation services are available for non-English speaking families, or for whom English is not their first language; a Guest Relations Manager ensures the family’s needs are being met by both The Doorways and by the treating hospital.

• Emotional Support: Daily access to licensed social workers; lodging with other parents/families navigating a medical crisis (families support each other, can identify with each other’s experience, provide reassurance, pointers and feedback; all program staff and volunteers are trained to provide services in a patient and compassionate manner, especially when guests are experiencing high-stress episodes due to their medical circumstances.

The per-guest, per-night cost for lodging and full amenities at The Doorways is approximately $50. Guests are asked to make a $15 per-person per-night donation towards their stay. More than 50% cannot afford this; however, no guest is ever turned away because of inability to make a donation. Our program, which is funded through a variety of contributions and fundraising methods, provides the remaining $35 per-person, per-night.

The Doorways operates in a 117-room former hotel and is open 365 days a year, 24/7. We have been operating successfully for the past 37 years. Annually, we provide over 50,000 nights of lodging, meals and support services to approximately 10,000 children and adults who reside in every state in the nation and 10 countries around the globe. We are the second largest hospital hospitality house in the country.

Our facility is open for service 24 hours per day, 365 days per year for both patients and/or their caregivers who are referred by local provider(s) to receive medical care in Richmond. Patients and/or caregivers may stay as long as the patient is confirmed as either an admitted patient or as receiving outpatient services by the referring partner.

Each patient and their loved ones are provided one private room with private bath. Rooms sleep 4 (up to 5 with the addition of a cot or crib). Guests also have access to all the following for the duration of their treatment in Richmond:
• Prepared meals and fully stocked self-serve kitchens
• Downtown parking provided by VCU Health (5 blocks from The Doorways)
• Hourly shuttle service to and from car and/or VCU Health
• Self-serve laundry facilities with all needed supplies
• Wi-fi, library, mail service, local phone service
• Exercise room
• Emotional support from licensed social workers

Amenities at The Doorways are designed to identify and eliminate as much of the stress of daily living as possible, thereby allowing guests to concentrate on getting well or helping loved ones recover.

The Doorways provides a service like none other in the Richmond and Central Virginia area, as we serve both children and adults and their families who are experiencing a medical crisis. Our 5th floor is dedicated to adult transplant patients and caregivers, and the 8th floor is dedicated to pediatric patients and caregivers. Our pediatric floor was specifically designed to meet the needs of the most vulnerable of patients, providing a family friendly environment with bedrooms, activity rooms, kitchens and other facilities. In addition, we offer 6 extended stay suites for our long-term guests, such as those undergoing bone marrow transplants.

We adhere to best practices as a nonprofit and as a medical lodging partner to local hospitals. We are a Better Business Bureau accredited charity, have a four-star rating on Charity Navigator, have a Platinum rating on GuideStar, and are members of the Healthcare Hospitality Network.

To ensure we are meeting the health needs of patients and families of patients, we clean all private lodging and shared guest areas to hospital standards, dispose of medical waste separately from traditional waste, offer separate lodging for our pediatric guests (for safety) and transplant guests (to protect compromised immune systems). Our building meets all code and safety requirements for use as a lodging facility.

The Doorways provides 50,000 nights of lodging, meals, shuttle services and other support to nearly 10,000 people while they receive health and medical care at 8 Richmond hospitals and treatment programs. The range of medical care accessed by these patients and loved ones staying at The Doorways ranges from basic primary and dental care to advanced clinical trials, cancer treatment, surgeries and organ transplants.

In recent years, our facility has undergone some major renovation work to our building to better match the demonstrated needs of our guests. For example, we reconstructed some of our regular rooms to extended-stay suites to accommodate the increasing number of bone marrow transplant patients and other long-term guests, some of whom need to stay at The Doorways for as long as six months to a year to receive the treatment they need.

In the coming year, The Doorways anticipates that it will continue to provide over 50,000 nights of lodging, meals and support services to approximately 10,000 individuals. In addition, we are in the process of planning a relocation and construction of a new facility closer to VCU Health, our largest referral hospital partner.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

The Doorways
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

The Doorways

Board of directors
as of 09/12/2023
SOURCE: Self-reported by organization
Board chair

Mr. Blair Nelsen

SCI Management

Term: 2021 - 2024

Brett Mutnick

ColonialWebb

Susan Frank

UDig

Richard Dickinson

Towne Bank

Oscarlyn Elder

SunTrust

Jim Jollay

Retired Executive

Fred Moore

Big River Advertising

Tom Tichenor

Marsh & McLennan Companies

Penny Trentham

VCU Health

Leslie Flanary

CPA

Marsha Ginther

Community Volunteer

Kathy Graziano

Consultant

Randal Greene

Virginia Commonwealth Bank

Jamie Pickett

Pet Paradise

Charlie Whitaker

Altria

Matt Williams

ACIMA Private Wealth

Gail Johnson

LeafSpring School

Henry Willett

Christian & Barton, LLP

Tori Drummond

Dominion Energy

Cheryl Goddard

Community Volunteer

Scott Redmond

Redmond Asset Management

Colin Robinson

Gilbane Construction Co.

Kevin King

SBK Financial

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/11/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 01/15/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.