SAMARITAN HOUSE, INC

Who are the people you serve with your mission?

People experiencing sexual and domestic violence, human trafficking, and/or homelessness.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Documenting Our Work surveys are collected and processed a at university for collection of outcomes,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

We received feedback from single women that placing them in shelter with other women with children in the same shelter was challenging. We discontinued that placement practice.

With whom is the organization sharing feedback?

Our staff, Our board, Our funders, Published with the Virginia Sexual and Domestic Violence Action Alliance,

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,