ACCESS INDEPENDENCE INC
promoting independent living
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Independent Living Program, Peer to Peer Mentoring, Payee Representation, Information and Referral a
Independent Living Skills
Do you need training on using adaptive equipment, financial budgeting, or job preparation skills? Ai can assist you in achieving your individual goals.
Peer to Peer Mentoring
Have you wondered how other people with similar disabilities are living independently? Ai has several individuals with disabilities willing to discuss issues and concerns that many other people won’t understand.
Representative Payee
Do you need assistance with maintaining your finances every month? Ai provides services to assist qualified individuals with accounting, budgeting and other financial management skills.
Accessibility Services
Do you have trouble accessing a building or parking, or need a ramp for your home? Ai can help with technical assistance necessary to evaluate these situations.
Waiver Services
Do you or someone you know need assistance applying for Medicaid Waiver Services? Ai can help you through the process to obtain a personal assistant or adaptive equipment necessary for independent living.
Where we work
External reviews

Photos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of new clients within the past 12 months
This metric is no longer tracked.Totals By Year
Related Program
Independent Living Program, Peer to Peer Mentoring, Payee Representation, Information and Referral a
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Access Independence, Inc. goals are multifaceted for the upcoming year, they revolve around growth and an increase in serving more clients. So far, we have achieved 15% growth this past year and now serve 493 Clients. This year we anticipate and plan for 12% growth in Rep Payee Services to a total of 150 clients. We have been approved this fiscal year for DARS vendorship application for Pre-Ets services, to allow us into the schools in the five counties to serve more youth with disabilities. This is a key, core goal and function of our organization, moving forward.
We have successfully fundraised over $45,000 this fiscal year to build more ramps, provide walkers, wheelchairs, shower handles and railings to more people with disabilities in the Northern Shenandoah Valley.
What are the organization's key strategies for making this happen?
One of the key functions of Access Independence, Inc. as a Center for Independent Living, is providing the tools to people to be able to live independently. Whether that is financially, through our Representative Payee Program, whether that is through our Deaf and Hard of Hearing services, CAP-Tel phones, etc. Through our home modifications program to get assistive equipment to people with disabilities in the Northern Shenandoah Valley. We recently conducted a SWOT analysis to determine our strengths and weaknesses. We monitor our goals and numbers through our annual reporting with DARS, called a 704 report.
Marketing Mission
The mission of this plan is to increase the awareness of the community of the presence of Ai and to align the organizations services with consumer preferences.
Marketing Plan Objectives
Develop and improve partnerships with community leaders, businesses, and others to share information, programs, and financial resources
Identify potential grants and donations from private foundations, businesses, and others to expand the organization’s fundraising efforts
Identify other potential fee for service opportunities
Expand outreach services to better include under-served consumers
Evaluate feedback and make adjustment to the plan
What are the organization's capabilities for doing this?
The goals are in SMART format and deemed specific, measurable, attainable, relevant and timely. They are within the reason of achievable growth. We have a wonderful staff, and an energetic board that is helping us shatter these goals.
In 2021, we saw - 25 new service facilitation clients, 11 new representative payee clients, raised over $30,000 in fundraising, first nonprofit in the state of Virginia to have the reciteme toolbar, grew social media accounts by 20%, built new partnerships with other nonprofits.
What have they accomplished so far and what's next?
Ai has achieved 15% growth in consumers in the last fiscal year. We have achieved growth in our Rep Payee program from 131 to 145 clients YTD. We have successfully written a grant to be able to serve more youth with disabilities and hired a Pre-Ets Manager to be able to oversee that department. We recently conducted a successful site review of our facility by DARS. We completed a mailer recently, showing a consumer satisfaction of 97%, which is impressive, considering we manage 145 clients' money, which can lead to sticky conversations and having to say no to some discretionary spending.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
-
Who are the people you serve with your mission?
People with Disabilities and barriers in the Northern Shenandoah Valley.
-
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
-
What significant change resulted from feedback?
We are updating our website, for the first time since 2007. We are updating the site for a better experience for clients with visual and hearing impairments.
-
Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
-
What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more
about GuideStar Pro.
Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
ACCESS INDEPENDENCE INC
Board of directorsas of 03/07/2023
Mrs. Irene Perez Hardesty
Lisa Boone
Patricia Dick
Anne Brewster
MPT
David Booth
Fay Dutton
Dr. Kelly Canterbury
M.D.
Dr. Harolynn Okita Wiley
Ahnna Lise Stevens-Jennings
William Lawrence
Edward Jones
Sue Jones
Pat Johnson
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
-
Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
Sexual orientation
No data
Disability
We do not display disability information for organizations with fewer than 15 staff.
Equity strategies
Last updated: 06/07/2021GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.